What is the importance of Virtual Numbers for a Business? A virtual number is crucial for a business to manage the customer who has reached the business with inquiries, concerns,...
What Is IVR, and Why Should a Business Use an IVR? You might have called the telecom service customer care number, and you would have heard. “Hi, Thanks for calling...
What Is Call Center Software and What Are the Benefits of Using it? What Is Call Center Software and What Are the Benefits of Using it? It is quite hard...
How to Improve IVR System and Provide a Better CX? We have to accept this bitter truth that customers don’t like Interactive Voice Response systems (IVRs). There is a reason...
Best Call Tracking Software for Lead Generation A call tracking software can help you track data from phone conversations with customers from incoming phone calls, including call sources and audio...
What Is Order Management Software and How It Is Useful for Your Small Business Did you know 55% of retailers are still using pen and paper to manage their orders?...
What Is E-Invoicing and Why It Is Important to Be in ERP Software The transportation of products from one place to another can be done by the filing of ‘e-Way...
What is an IP PBX System and Things to know before implementing it? Whether you are considering adding a new business phone system or moving from the present Private Branch...
How an Automated Calling System Can Be Beneficial for Your Business An automated calling system helps groups or organizations to place hundreds or even thousands of automated calls at once,...
Best Call Recording Software for Business Call recording software saves telephone conversations over PSTN (Public Switched Telephone Network) or VoIP (Voice over Internet Protocol) in the form of digital audio...