Repetitive Queries
Agents spend the majority of their time answering FAQs, order status, appointment booking, policy queries, instead of solving real problems.
SanAI · Agentic AI Platform
Reduce Costs & Boost Customer Satisfaction with AI Contact Center
AI Agent handles calls, chats, follow-ups, and quality checks, so your team focuses on clients who actually need them. With AI Contact Center, there are no more repetitive queries. No more missed interactions.
Empowering Businesses, Globally!
Trusted by 2200+ Businesses Worldwide
Running a Contact Center is Harder Than It Should Be
Most teams are stretched thin doing manual work that should never require a human in the first place.
Manual CRM updates
After every call, agents spend 5–10 minutes filling in notes, updating dispositions, and sending follow-up emails.
Quality checks cover only a fraction
Supervisors can review 5–10% of calls. The rest go unchecked, leaving compliance risks and customer experience gaps hidden.
Support stops when the shift ends
Customers need help at 11 PM or on Sunday. But your team isn't there and that means lost opportunities and frustrated customers.
Decisions are based on last week's data
Reports come in days later. By the time you notice a problem, it's already affected hundreds of customers.
One Platform that Handles it All Calls, Chat, Quality, and Workflows
SanAI is an agentic AI contact center platform built specifically for all businesses. Here are the modules you will get in our AI Contact Center Platform
Conversational AI
AI voice agents and chatbots handle inbound queries, book appointments, collect leads, and answer FAQs, in any language, 24/7. No human involvement is needed for routine tasks.
AI Voice Bot
Chatbot
No-Code Workflow Automation
Build call flows, automate follow-ups, and connect to your CRM without a single line of code, using drag-and-drop tools that your team can operate from day one.
Omnichannel Integration
Connect your AI agent seamlessly with omnichannel platforms. Therefore, no clients' leads are missed.
WhatsApp Business
Website Live Chat
Phone Calls
Email Automation
AI Quality Auditing
Every conversation gets reviewed automatically. Sentiment, compliance, agent performance — tracked across 100% of interactions, with nothing slipping through.
Sentiment Analysis
Live Suggestion
Agent Scoreboard
AI Transcription
UX Friendly Dashboard
AI Live Monitor
Core Features of Agentic AI in Contact Center
Core capabilities that work together in AI Contact Center, so your team doesn't have to juggle multiple tools.
AI Transcription
Every call is converted into searchable text automatically. Your team spends zero time on notes and can search for any conversation in second.
Real-time
Auto-Summaries
Keywords Alerts
AI Knowledge Base
Agents get instant answers surfaced on the screen during a live call. It is pulled from your SOPs, FAQs, and product docs. Hence, no more putting clients on hold to search for answers.
Live Suggestion
Smart Search
Always Up-to-Date
Chatbot Integration with WhatsApp
Handle client conversation on WhatsApp. Get automated responses, order updates, appointment confirmation and handoff to live agents.
WhatsApp Business API
Auto Replies
Agent Handoff
Intelligent Call Routing
AI Agent intelligently routes calls to the right agent based on client history, issue type, language preference, and agent availability.
Skill based routing
Intent Detection
CRM Awareness
Sentiment Analysis
Our AI Agent understands the tone of both agent & client in real time. It helps in detecting emotions, or escalation risk before it becomes a problem.
Real-time Alerts
100% Coverage
Multilingual & Regional Language Support
Through AI Agents server in different languages, without hiring linguistic specialists. AI Voice Agent understands and responds in the language the customer is most comfortable with.
Indian Language
Auto-Detect
Voice & Chat
How SanAI Improves Your Contact Center Performance
AI-powered automation, intelligent routing, real-time insights, and seamless integrations help teams reduce manual work while improving customer experience across every conversation.
Agents handle complex work, not repetitive queries
AI Voice Agents takes care of the high-volume, low-value calls. Your team gets to focus on conversations that actually need a human and they perform better for it.
Customers get consistent support round the clock
Whether it's 3 AM or a public holiday, AI agents respond instantly in the clients's language, with the right information, every time.
QA teams see 100% of interactions
Automated auditing means nothing slips through. Every conversation is scored, every compliance risk is flagged, and every coaching opportunity is surfaced.
CRM is always up to date
Post-call summaries, dispositions, and follow-up tasks are logged automatically. Your team move straight to the next call without paperwork.
Instant Decisions
Live dashboards show call volumes, sentiment trends, and agent performance in real time, so managers can act on data, not last week's report.
Seamless Integration
Integrates natively with SanCCS, Ticket Management System, Zoho, Salesforce, HubSpot, and other CRMs.
Banking & Financial Services (BFSI)
BFSI teams use AI voice agents to handle inbound calls on EMI queries, account status, and loan eligibility, routing only escalated cases to agents. AI auditing keeps every conversation compliant.
Healthcare & Hospitals
Hospitals use SanAI to automate appointment booking, send discharge reminders, and handle patient queries in multiple languages without adding more staff for after-hours support.
E-Commerce & D2C Brands
Online brands use AI chatbots and voice agents to handle order tracking, return requests, COD confirmations, and product queries at scale, without expanding the support team.
BPO & KPO Teams
BPOs deploy SanAI to improve agent performance, ensure compliance, and deliver consistent service quality across multiple clients all from a single platform with detailed reporting per campaign.
Real Estate
Real estate teams use AI calling agents to qualify leads, schedule site visits, and follow up with prospects ensuring no inquiry goes unanswered, even outside business hours.
Insurance
Insurance companies use SanAI for policy renewal reminders, claim status updates, and first-level query resolution , keeping customers informed without burdening agents.
See SanAI Working in Your
Contact Center Live
Book a 30-minute demo. We'll show you exactly how SanAI- Contact Center Platform can work for your team, your call volumes, and your current setup.
Setup in days, not months
Works with your existing CRM