SAN Softwares
+91-98100-18735
Schedule Demo
SAN Softwares
+91-98100-18735
Schedule Demo
SAN Softwares
Custom Software Development

Customized Software Development

  • Tailor-made software solutions
  • The most recent and advanced technology
  • PHP, MYSQL, .Net, MSSQL, Asterisk, Node Js.
  • Scalable and versatile solutions
  • Easy program integration
Custom Software Development - SAN Softwares

Streamline your call center to maximize productivity and customer satisfaction.

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SanCCS Main Features
Multilevel IVR System

Multiple Dialing Mode

Get multiple dialing modes including progressive, predicative, manual, and preview.

Trusted Call Recording Software

Quality Module

Live Monitoring, Agent productivity dashboard, Dynamic disposition with color coding, case assignment tool, Agent score, and audit sampling.

Realtime Analytics

Real-Time Analytics & Reporting

Various reports based on performance, attendance, call logs, and Analytical reporting.

Automatic Dialing

Automated Call Distribution

Allocation of calls based on the availability of agent, category of agent, the skill of the agent, and many other parameters.

Click to Call

Click-to-Call Integration

Integration calling option with the click-to-call button on the website and internal CRM.

Omni-Channel Support

Omni-Channel Integration

Integration with WhatsApp, Viber, Social Media, E-mail, Facebook, SMS, and video calling.

Project Management

Third-Party CRM Integration

Integration with more than 20 third-party CRMs including Zoho, Leadsquared, Sugar CRM, Zendesk, Freshdesk, Microsoft Dynamics 365, etc.

Call Forward

Missed Call Auto Call back

Automated call back if an agent missed the call.

SanCCS - Complete Call Center Solution in One Box

Live Monitoring Dashboard - Call Center Software

Live-Monitoring (Check the LIVE Status of Agents)

Our Hosted Call Center Solutions offer a better knowledge of how your agents are executing via call monitoring with speech analytics.

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Admin Dashboard

It will display call center metrics and KPIs to let managers and teams monitor and improve performance.

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Admin Dashboard
Call Center Software Mobile Application

Work From Anywhere with a Mobile Agent App

Help you log in as a call center agent, set yourself available, and receive customer calls with all the call center features via their mobile phone line.

Omnichannel: From Emails to Chats, Calls to Social: Omni-Channel Support!

SanCCS allows you to handle interactions with customers from multiple channels like Facebook, Viber, WhatsApp, and Twitter in a way that allows customers to switch back and forth between multiple channels seamlessly. Also, you can handle chat, email, SMS, web phone, and video calling easily.

Omni-Channel Support
Seamless Integration With SanCCS

Third-Party CRM Integration: Maximize Insights & Productivity

SanCCS allow you to integrate your third party CRMs with the Contact Center Software. This can be integrated with Zoho CRM, Sales Force, No Paper Forms, Leadsquared, Pipedrive, Kapture, Zendesk, Freshdesk, Hubspot, Microsoft Dynamics 365, SugarCRM, Vtiger etc.

Quality Module: Monitor Every Agent's Progress

Admin can monitor the progress of agents, design fatal & non-fatal questioners, add parameters, conduct quality assessments with call recording, select campaign-wise questions, create quality DQR reports, and create dashboards like the QA dashboard. Also, the agent can accept or decline the feedback from QA.

Quality Reporting Module
Trusted by More Than 1500+ Clients
Pantanjali
Star Personal & Caring
Max Healthcare
Make My Trip
IRCTC
Indian Army
Indiamart
Ebix Cash
Coding Ninjas
Allianz Partners
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Why Choose Us ?

We intensely care about the people we work with and the products we create.

  • Trusted by Global Brands
  • Flexibility & Control
  • Excellent Integration
  • Experience of 25 Years
  • Reliable & Secure
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Frequently Asked Questions

If you are unable to find a solution to your query, get in touch with our support team.

SAN call center solution is a comprehensive system that enables businesses to manage inbound and outbound communications effectively. It typically includes features like call routing, IVR (Interactive Voice Response), CRM integration, and reporting tools to enhance customer service operations.
SAN Call center solutions streamline communication processes, improve customer satisfaction, increase agent productivity, and provide valuable insights through analytics. They also facilitate better scalability, allowing businesses to handle fluctuating call volumes efficiently.
Call routing directs incoming calls to the most appropriate agent or department based on predefined criteria such as IVR selections, caller information, agent availability, or skill-based routing. This ensures that customers are quickly connected to the right resource for their needs.
Yes, SAN call center solutions offer seamless integration with popular CRM platforms. This integration enables agents to access customer data, history, and preferences in real-time, providing personalized service and enhancing overall customer experience.
IVR (Interactive Voice Response) is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipient. IVR streamlines call handling, reduces wait times, and enables self-service options, thereby improving efficiency and customer satisfaction.
SAN Call center solutions provide supervisors with real-time monitoring and reporting capabilities to track key performance metrics such as call volume, wait times, resolution rates, and agent productivity. This data allows managers to identify areas for improvement, provide targeted training, and optimize workforce management strategies.
Yes, SAN call center solutions offer customization options to tailor the system according to unique business requirements. This may include configuring IVR menus, defining call routing rules, creating custom reports, and integrating with specialized software or APIs.
SAN call center solutions can support various communication channels such as voice calls, email, chat, SMS, and social media. Agents can manage interactions across these channels from a unified interface, ensuring consistent service delivery and omnichannel customer support.
SAN Call Center solutions employ robust security protocols to safeguard customer data against unauthorized access, breaches, and cyber threats. This may include encryption, role-based access control, compliance with industry regulations (e.g., GDPR, PCI-DSS), and regular security audits.
SAN Call center solutions are designed to scale effortlessly with the evolving needs of businesses. Whether expanding operations, adding new agents, or integrating additional communication channels, a flexible architecture ensures seamless scalability without compromising performance or reliability.
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SAN Softwares is a company dedicated to providing complete software solutions to Corporate and end-user customers.
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