SanCCS

Streamline your call center to maximize productivity and customer satisfaction with Best Call Center Software.

SanCCS Main Features

Unlock exceptional features with the best Best Call Center Software. A Calling Software for a Call Center can make your business efficient yet advanced.

SanCCS - Complete Call Center Solution in One Box

Live-Monitoring (Check the LIVE Status of Agents)

Our Hosted Contact Center Solutions offer better knowledge of how your agents are executing via call monitoring with speech analytics. Cloud Call Center Solutions are here to level up your customer care experience.

Live-Monitoring (Check the LIVE Status of Agents)

Our Hosted Contact Center Solutions offer better knowledge of how your agents are executing via call monitoring with speech analytics. Cloud Call Center Solutions are here to level up your customer care experience.

Advanced Report Scheduler

Telecalling Software With Admin Software

This telecalling Software displays call center metrics and KPIs to let managers and teams monitor and improve performance. A Cloud Call Center Solution like this is built to enhance your customer satisfaction.

Telecalling Software With Admin Software

This telecalling Software displays call center metrics and KPIs to let managers and teams monitor and improve performance. A Cloud Call Center Solution like this is built to enhance your customer satisfaction.

Work From Anywhere with a Mobile Agent App

This telecalling Software helps you log in as a call center agent, set yourself available, and receive customer calls with all the call center features via their mobile phone line. The best Call Center Software for the best businesses.

Omnichannel: From Emails to Chats, Calls to Social: Omni-Channel Support!

SanCCS Cloud Call Center Solutions allows you to handle interactions with customers from multiple channels like Facebook, Viber, WhatsApp, and Twitter in a way that allows customers to switch back and forth between multiple channels seamlessly. Also, with this Calling Software for Call Center you can handle chat, email, SMS, web phone, and video calling easily.

Omnichannel: From Emails to Chats, Calls to Social: Omni-Channel Support!

SanCCS Cloud Call Center Solutions allows you to handle interactions with customers from multiple channels like Facebook, Viber, WhatsApp, and Twitter in a way that allows customers to switch back and forth between multiple channels seamlessly. Also, with this Calling Software for Call Center you can handle chat, email, SMS, web phone, and video calling easily.

Third-Party CRM Integration: Maximize Insights & Productivity

SanCCS a Calling Software for Call Center allows you to integrate your third-party CRMs with the Contact Center Software. This can be integrated with Zoho CRM, Sales Force, No Paper Forms, Leadsquared, Pipedrive, Kapture, Zendesk, Freshdesk, Hubspot, Microsoft Dynamics 365, SugarCRM, Vtiger etc.

Quality Module: Monitor Every Agent's Progress

Admin at Call Center Software can monitor the progress of agents, design fatal & non-fatal questioners, add parameters, conduct quality assessments with call recording, select campaign-wise questions, create quality DQR reports, and create dashboards like the QA dashboard. Also, the agent at Call Center Software can accept or decline the feedback from QA.

Quality Module: Monitor Every Agent's Progress

Admin at Call Center Software can monitor the progress of agents, design fatal & non-fatal questioners, add parameters, conduct quality assessments with call recording, select campaign-wise questions, create quality DQR reports, and create dashboards like the QA dashboard. Also, the agent at Call Center Software can accept or decline the feedback from QA.

Trusted by More Than 1500+ Clients

Our Amazing Clients Are Saying

Gaurav Sood (DM-Information Technology)

Max Healthcare has seen substantial improvements thanks to SAN Softwares. Recently, we needed urgent modifications to our TTS process, movement of gateways, database indexing, and new extension mappings for VPN users. SAN Softwares provided exceptional support during this critical period, ensuring all our needs were met swiftly and efficiently.

Jasdeep (Vice President)

Thank you for your support in setting up work from home for us at Vouchagram in a fairly short period. Your readiness for support and problem-solving acumen are commendable and I look forward to it as we move along. Once again, many thanks for your support and availability.

Nitesh Verma (DY Manager-NOC)

I am grateful for the exceptional support provided by SAN Softwares. Your efficient customer service and meticulous attention to detail have been commendable in every project. Special thanks to Mr. Saurabh, Shashank, and Rashid for their invaluable assistance and dedication.

Harpreet Singh Malhotra (Sr. Vice President-Sales)

I would like to express my gratitude to the SAN Softwares team for their exceptional support during the challenging COVID-19 period. The SanCCS app revolutionized our sales process, enabling us to adapt to remote work and allowing our managers to efficiently drive and monitor business operations. Your dedication and innovation have made a significant impact on our success.

Sambit Panda (Deputy Manager)

Our HDigiCube Mobile App and CRM portal went live today, thanks to the excellent work of the SAN Softwares team. The final product exceeded our expectations and received high praise from our management. This successful collaboration on our first project with SAN Softwares has us excited for future projects together.

Sharad Kumar (Director)

I still remember When we approached you for VedaERP, and after testing it, we finally realised “ This is it”. It’s the best and only solution for any National/Regional Distributor: Veda ERP from SAN Softwares. My team is now much more efficient than before. Thanks to SAN Softwares Team.

Vivek Ramakrishnan (Director)

We witnessed a new level of confidence and reliability right from the first call centre software demonstration we had from SAN (nearly two years ago) and continuing throughout the solution's deployment. We are grateful for a supportive partner like you. The determination and dedication of Team members like Roushan have contributed significantly to the successful completion of numerous projects.

Samarth Jain (VP Technologies)

We planned to scale up our business processes as well as enhance our service delivery standards. However, the cost factor and the rigidity of the solution toward process changes did not favor us. We evaluated SAN on the same platform and found it a perfect fit for our critical processes. The solution was a quality technology product packaged at a reasonable cost.

Why Choose Us?

While offering Call Center Software we intensely care about the people we work with and the products we create.

Why Choose Us?

We intensely care about the people we work with and the products we create.

Frequently Asked Questions

What is the SAN call center solution?

SanCCS Call Center Software is a comprehensive system that enables businesses to manage inbound and outbound communications effectively. Call Center Solution Providers include features like call routing, IVR (Interactive Voice Response), CRM integration, Predictive Dialing Software and reporting tools to enhance customer service operations with their Cloud Contact Center Solutions.

What are the benefits of using our Contact Center Software?

Our Contact Center Software streamline communication processes, improve customer satisfaction, increase agent productivity, and provide valuable insights through analytics. They also facilitate better scalability, allowing businesses to handle fluctuating call volumes efficiently.

How does call routing work in SAN’s call center software?

Call routing at Calling Software for Call Center directs incoming calls to the most appropriate agent or department based on predefined criteria such as IVR selections, caller information, agent availability, or skill-based routing. This ensures that customers are quickly connected to the right resource for their needs.

Can SAN Calling Software for Call Center integrate with existing CRM systems?

Yes, Our Call Center Software offers seamless integration with popular CRM platforms. This integration enables agents to access customer data, history, and preferences in real-time, providing personalized service and enhancing overall customer experience.

What is IVR a Dialer for Call Center and how does it benefit call center operations?

IVR (Interactive Voice Response) is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipient. IVR streamlines call handling, reduces wait times, and enables self-service options, thereby improving efficiency and customer satisfaction.

How does a Dialer for Call Center helps in managing agent performance?

Dialer for Call Center provides supervisors with real-time monitoring and reporting capabilities to track key performance metrics such as call volume, wait times, resolution rates, and agent productivity. This data in Call Management Software allows managers to identify areas for improvement, provide targeted training, and optimize workforce management strategies.

Is it possible to customize a call center solution to suit specific business needs?

Yes, Call Center Software offers customization options to tailor the system according to unique business requirements. This Call Center Software includes configuring IVR menus, defining call routing rules, creating custom reports, and integrating with specialized software or APIs.

How does a Call Management Software handle multi-channel communication?

Call Management Software can support various communication channels such as voice calls, email, chat, SMS, and social media. Agents can manage interactions across these channels from a unified interface, ensuring consistent service delivery and omnichannel customer support.

What security measures are in place to protect sensitive customer information within a call center solution?

Call Center solutions employ robust security protocols to safeguard customer data against unauthorized access, breaches, and cyber threats. This may include encryption, role-based access control, compliance with industry regulations (e.g., GDPR, PCI-DSS), and regular security audits.

How scalable is Call Management Software for growing businesses?

Call center software and Call Management Software are designed to scale effortlessly with the evolving needs of businesses. Whether expanding operations, adding new agents, or integrating additional communication channels, a flexible architecture ensures seamless scalability without compromising performance or reliability with Calling Software for Call Center.

SanCCS(Call Center Solution)

SanCCS(Hosted Call Center Solution)

EasyGoIVR(Hosted IVR)

SanE-Visa(Immigration CRM)

VedaERP(LMS and ERP Software)

SanTMS(Ticket Management)

SanTrans(Transport Management)

SanORDO(Order Management)

SanIPPBX

SanCBS(Call Billing Software)

SanOBD(IVR Blasting)

SanIVR Bot

SanCCS(Call Center Solution)

SanCCS(Hosted Call Center Solution)

EasyGoIVR(Hosted IVR)

SanE-Visa(Immigration CRM)

VedaERP(LMS and ERP Software)

SanTMS(Ticket Management)

SanTrans(Transport Management)

SanORDO(Order Management)

SanIPPBX

SanCBS(Call Billing Software)

SanOBD(IVR Blasting)

SanIVR Bot

SanCCS(Call Center Solution)

SanCCS(Hosted Call Center Solution)

EasyGoIVR(Hosted IVR)

SanE-Visa(Immigration CRM)

VedaERP(LMS and ERP Software)

SanTMS(Ticket Management)

SanTrans(Transport Management)

SanORDO(Order Management)

SanIPPBX

SanCBS(Call Billing Software)

SanOBD(IVR Blasting)

SanIVR Bot

SanCCS(Call Center Solution)

SanCCS(Hosted Call Center Solution)

EasyGoIVR(Hosted IVR)

SanE-Visa(Immigration CRM)

VedaERP(LMS and ERP Software)

SanTMS(Ticket Management)

SanTrans(Transport Management)

SanORDO(Order Management)

SanIPPBX

SanCBS(Call Billing Software)

SanOBD(IVR Blasting)

SanIVR Bot

Best Call Center Software Solution

SanCCS Main Features

Multiple Dialing Mode

Quality Module

Real-Time Analytics & Reporting

Automated Call Distribution

Click-to-Call Integration

Omni-Channel Integration

Third-Party CRM Integration

Missed Call Auto Call back

SanCCS - Complete Call Center Solution in One Box

Live-Monitoring (Check the LIVE Status of Agents)

Our Hosted Contact Center Solutions offer better knowledge of how your agents are executing via call monitoring with speech analytics. Cloud Call Center Solutions are here to level up your customer care experience.

Live-Monitoring (Check the LIVE Status of Agents)

Our Hosted Contact Center Solutions offer better knowledge of how your agents are executing via call monitoring with speech analytics. Cloud Call Center Solutions are here to level up your customer care experience.

Advanced Report Scheduler

Telecalling Software With Admin Software

This telecalling Software displays call center metrics and KPIs to let managers and teams monitor and improve performance. A Cloud Call Center Solution like this is built to enhance your customer satisfaction.

Telecalling Software With Admin Software

This telecalling Software displays call center metrics and KPIs to let managers and teams monitor and improve performance. A Cloud Call Center Solution like this is built to enhance your customer satisfaction.

Work From Anywhere with a Mobile Agent App

This telecalling Software helps you log in as a call center agent, set yourself available, and receive customer calls with all the call center features via their mobile phone line. The best Call Center Software for the best businesses.

Omnichannel: From Emails to Chats, Calls to Social: Omni-Channel Support!

Omnichannel: From Emails to Chats, Calls to Social: Omni-Channel Support!

Third-Party CRM Integration: Maximize Insights & Productivity

SanCCS a Calling Software for Call Center allows you to integrate your third-party CRMs with the Contact Center Software. This can be integrated with Zoho CRM, Sales Force, No Paper Forms, Leadsquared, Pipedrive, Kapture, Zendesk, Freshdesk, Hubspot, Microsoft Dynamics 365, SugarCRM, Vtiger etc.

Quality Module: Monitor Every Agent's Progress

Quality Module: Monitor Every Agent's Progress

Trusted by More Than 1500+ Clients

Our Amazing Clients Are Saying

Why Choose Us?