Best Call Center Solution for Businesses
Unlock exceptional features with the best Call Center Software. A Calling Software for a Call Center can make your business efficient yet advanced.
Get multiple dialing modes including progressive, predicative, manual, and preview.
Live Monitoring, Agent productivity dashboard, Dynamic disposition with color coding, case assignment tool, Agent score, and audit sampling.
Various reports based on performance, attendance, call logs, and Analytical reporting.
Allocation of calls based on the availability of agent, category of agent, the skill of the agent, and many other parameters.
Integration calling option with the click-to-call button on the website and internal CRM.
Integration with WhatsApp, Viber, Social Media, E-mail, Facebook, SMS, and video calling.
Integration with more than 20 third-party CRMs including Zoho, Leadsquared, Sugar CRM, Zendesk, Freshdesk, Microsoft Dynamics 365, etc.
The Dialer for Call Center softwares offers an exceptional feature of automated call back if an agent missed the call. Such a Predictive Dialing Software is the greatest asset to increase your reach.
SanCCS Cloud Call Center Solutions allows you to handle interactions with customers from multiple channels like Facebook, Viber, WhatsApp, and Twitter in a way that allows customers to switch back and forth between multiple channels seamlessly. Also, with this Calling Software for Call Center you can handle chat, email, SMS, web phone, and video calling easily.
Our Hosted Contact Center Solutions offer better knowledge of how your agents are executing via call monitoring with speech analytics. Cloud Call Center Solutions are here to level up your customer care experience.
Our Hosted Contact Center Solutions offer better knowledge of how your agents are executing via call monitoring with speech analytics. Cloud Call Center Solutions are here to level up your customer care experience.
This telecalling Software displays call center metrics and KPIs to let managers and teams monitor and improve performance. A Cloud Call Center Solution like this is built to enhance your customer satisfaction.
This telecalling Software displays call center metrics and KPIs to let managers and teams monitor and improve performance. A Cloud Call Center Solution like this is built to enhance your customer satisfaction.
This telecalling Software helps you log in as a call center agent, set yourself available, and receive customer calls with all the call center features via their mobile phone line. The best Call Center Software for the best businesses.
Admin at Call Center Software can monitor the progress of agents, design fatal & non-fatal questioners, add parameters, conduct quality assessments with call recording, select campaign-wise questions, create quality DQR reports, and create dashboards like the QA dashboard. Also, the agent at Call Center Software can accept or decline the feedback from QA.
Admin at Call Center Software can monitor the progress of agents, design fatal & non-fatal questioners, add parameters, conduct quality assessments with call recording, select campaign-wise questions, create quality DQR reports, and create dashboards like the QA dashboard. Also, the agent at Call Center Software can accept or decline the feedback from QA.
SanCCS a Calling Software for Call Center allows you to integrate your third-party CRMs with the Contact Center Software. This can be integrated with Zoho CRM, Sales Force, No Paper Forms, Leadsquared, Pipedrive, Kapture, Zendesk, Freshdesk, Hubspot, Microsoft Dynamics 365, SugarCRM, Vtiger etc.
Max Healthcare has seen substantial improvements thanks to SAN Softwares. Recently, we needed urgent modifications to our TTS process, movement of gateways, database indexing, and new extension mappings for VPN users. SAN Softwares provided exceptional support during this critical period, ensuring all our needs were met swiftly and efficiently.
I would like to express my gratitude to the SAN Softwares team for their exceptional support during the challenging COVID-19 period. The SanCCS app revolutionized our sales process, enabling us to adapt to remote work and allowing our managers to efficiently drive and monitor business operations. Your dedication and innovation have made a significant impact on our success.
Our HDigiCube Mobile App and CRM portal went live today, thanks to the excellent work of the SAN Softwares team. The final product exceeded our expectations and received high praise from our management. This successful collaboration on our first project with SAN Softwares has us excited for future projects together.
We witnessed a new level of confidence and reliability right from the first call centre software demonstration we had from SAN (nearly two years ago) and continuing throughout the solution's deployment. We are grateful for a supportive partner like you. The determination and dedication of Team members like Roushan have contributed significantly to the successful completion of numerous projects.
We planned to scale up our business processes as well as enhance our service delivery standards. However, the cost factor and the rigidity of the solution toward process changes did not favor us. We evaluated SAN on the same platform and found it a perfect fit for our critical processes. The solution was a quality technology product packaged at a reasonable cost.
While offering Call Center Software we intensely care about the people we work with and the products we create.
Trusted by Global Brands
Flexibility & Control
Excellent Integration
Experience of 25 Years
Reliable & Secure
SanCCS Call Center Software is a comprehensive system that enables businesses to manage inbound and outbound communications effectively. Call Center Solution Providers include features like call routing, IVR (Interactive Voice Response), CRM integration, Predictive Dialing Software and reporting tools to enhance customer service operations with their Cloud Contact Center Solutions.
Our Contact Center Software streamline communication processes, improve customer satisfaction, increase agent productivity, and provide valuable insights through analytics. They also facilitate better scalability, allowing businesses to handle fluctuating call volumes efficiently.
Call routing at Calling Software for Call Center directs incoming calls to the most appropriate agent or department based on predefined criteria such as IVR selections, caller information, agent availability, or skill-based routing. This ensures that customers are quickly connected to the right resource for their needs.
Yes, Our Call Center Software offers seamless integration with popular CRM platforms. This integration enables agents to access customer data, history, and preferences in real-time, providing personalized service and enhancing overall customer experience.
IVR (Interactive Voice Response) is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipient. IVR streamlines call handling, reduces wait times, and enables self-service options, thereby improving efficiency and customer satisfaction.
Dialer for Call Center provides supervisors with real-time monitoring and reporting capabilities to track key performance metrics such as call volume, wait times, resolution rates, and agent productivity. This data in Call Management Software allows managers to identify areas for improvement, provide targeted training, and optimize workforce management strategies.
Call Management Software can support various communication channels such as voice calls, email, chat, SMS, and social media. Agents can manage interactions across these channels from a unified interface, ensuring consistent service delivery and omnichannel customer support.
Call Center solutions employ robust security protocols to safeguard customer data against unauthorized access, breaches, and cyber threats. This may include encryption, role-based access control, compliance with industry regulations (e.g., GDPR, PCI-DSS), and regular security audits.
Call center software and Call Management Software are designed to scale effortlessly with the evolving needs of businesses. Whether expanding operations, adding new agents, or integrating additional communication channels, a flexible architecture ensures seamless scalability without compromising performance or reliability with Calling Software for Call Center.
SAN Softwares is a company dedicated to providing complete software solutions to Corporate and end-user customers.
