SAN Softwares offers both on-premises and cloud contact center solutions, giving you the flexibility to choose what best fits your business. We provide API integration options, allowing you to connect with your existing tools and workflows to a single platform.

SanCCS- AI Contact Center Software is highly customizable, so you can tailor features according to your specific requirements. SAN Softwares provides multiple modules in one call center software along with a wide range of integrated tools, and also cost-effective, making it a suitable choice for small and mid-sized businesses in India.

Yes. Our calling software integrates smoothly with multiple CRM systems. Alongside our own SanCCS – Contact Center CRM, we support popular third-party CRMs such as Zoho, SugarCRM, HubSpot, Vtiger, Zendesk, NoPaperForms, Microsoft Dynamics 365, Pipedrive, Leadsquared, and Salesforce. This allows your agents to view customer details, log calls, and manage leads directly from the CRM they already use.

Yes, SAN Softwares offers both On-premises and Hosted Call Center Software service in India.

Both hosted-based and on-premises contact center solutions can be used across industries and business sizes, depending on your needs. However, sectors such as NBFCs, banks, government bodies, and organizations handling sensitive Indian security-related data are often required to use on-premises deployments. This is because regulatory and security guidelines in these sectors may not allow customer or transaction data to be stored on the cloud.

Yes. Our Contact Center CRM is highly self-customizable, allowing you to tailor workflows, fields, scripts, and reports to match your specific business processes and industry requirements.

Yes. Our Call Management Software supports omnichannel communication, including social media platforms like Facebook, WhatsApp, Instagram, and YouTube. It also integrates with video calling solutions, SMS, email, and other digital channels, allowing you to manage all customer interactions from a single, unified platform.

We take data security very seriously.

Sensitive information like customer details and payment data can be encrypted, and we use features like number masking and field masking, so agents only see what they truly need. Our servers sit behind strong firewalls that control who can access the system and what they can do inside it.

On top of that, all our products go through regular security checks, including firewall audits, VAPT (penetration testing), and source code reviews, to keep customer data safe from threats.