SAN Softwares
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SanCCS

Top Call Center Software in UK

Best Call Center Software Solution

Improve Your Call Center Efficiency and Customer Satisfaction with the Best Call Center Software in UK

Best Call Center Software in UK – SanCCS Main Features

Experience unparalleled features with the top Call Center Software in UK. This advanced Calling Software for Call Centers in UK enhances both efficiency and sophistication.

Multilevel IVR System

Multiple Dialing Modes

Choose from progressive, predictive, manual, and preview dialing modes.

Trusted Call Recording Software

Quality Module

Real-time monitoring, agent productivity dashboards, dynamic call disposition with color coding, case assignment tools, agent scoring, and audit sampling.

Realtime Analytics

Real- Time Analytics and Reporting

Generate detailed reports on performance, attendance, call logs, and more.

Automatic Dialing

Automated Call Distribution

Calls are allocated based on agent availability, skill set, category, and additional parameters.

Click to Call

Click-to-Call Integration

Enable click-to-call functionality on your website and internal CRM.

Omni-Channel Support

Omni-Channel Support

Integration with WhatsApp, Viber, social media, email, Facebook, SMS, and video calling.

Project Management

Third-Party CRM Integration

Seamlessly connect with over 20 third-party CRMs, including Zoho, Leadsquared, Sugar CRM, Zendesk, Freshdesk, Microsoft Dynamics 365, and more.

Call Forward

Missed Call Auto Callback

Our Dialer for Call Centers in UK features automated callbacks for missed calls, enhancing customer outreach.

SanCCS -Top Call Center Solution in UK

Live-Monitoring Contact Center Software

Live Monitoring Contact Center Software

Monitor live agent status and gain better insights through hosted contact center solutions, including call monitoring with speech analytics. Uplift your customer service with our cloud call center solutions in UK.

Telecalling Software with Admin Tools

This telecalling software offers detailed call center metrics and KPIs, enabling managers and teams to track and enhance performance. Designed to boost customer satisfaction, this cloud call center solution is essential for modern businesses.

Telecalling Software With Admin Software
Telecalling Software With Admin Software

Telecalling Software with Admin Tools

This telecalling software offers detailed call center metrics and KPIs, enabling managers and teams to track and enhance performance. Designed to boost customer satisfaction, this cloud call center solution is essential for modern businesses.

Call Center Software Mobile Application

Mobile Agent App

Work from anywhere with a mobile agent app, allowing agents to log in, set availability, and manage customer calls with full call center functionality. This is the top Call Center Software for businesses in UK.

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Omnichannel Communication

SanCCS Cloud Call Center Solutions supports seamless interaction across various channels like Facebook, Viber, WhatsApp, and Twitter. Effortlessly manage chat, email, SMS, web phone, and video calls with this Calling Software for Call Centers in UK.

Omni-Channel Support with Calling Software
Omni-Channel Support with Calling Software

Omnichannel Communication

SanCCS Cloud Call Center Solutions supports seamless interaction across various channels like Facebook, Viber, WhatsApp, and Twitter. Effortlessly manage chat, email, SMS, web phone, and video calls with this Calling Software for Call Centers in UK.

Third-Party CRM Integration

Third-Party CRM Integration

Enhance productivity and insights by integrating SanCCS Contact Center Software in UK with CRMs like Zoho, Salesforce, No Paper Forms, Leadsquared, Pipedrive, Kapture, Zendesk, Freshdesk, Hubspot, Microsoft Dynamics 365, SugarCRM, Vtiger, and more.

Quality Module

Admins can monitor agent progress, design questionnaires, add evaluation parameters, conduct quality assessments with call recordings, create quality DQR reports, and set up dashboards. Agents can accept or decline feedback from quality assessments.

Call Center Software Quality Module
Call Center Software Quality Module

Quality Module

Admins can monitor agent progress, design questionnaires, add evaluation parameters, conduct quality assessments with call recordings, create quality DQR reports, and set up dashboards. Agents can accept or decline feedback from quality assessments.

Trusted by More Than 1500+ Clients

Our Amazing Clients Are Saying

Gaurav Sood (DM-Information Technology)
Max-Hospital

MAX users login thru VPN. In last 3-4 days we did the activities as per the client needs for TTS process, Movement of Gateways, Database indexing, New Extension mappings with user IDs for VPN users. Thank you for giving all required support during this emergency timings.

Jasdeep (Vice President)
gyfter

Thank you for your support in setting up work from home for us at Vouchagram in a fairly short period. Your readiness for support and problem-solving acumen is commendable and I look forward to it as we move along. Once again, many thanks for your support and availability.

Nitesh Verma (DY Manager-NOC)
para

I am writing to appreciate and thank you for the quality of support you have provided to us. We sincerely appreciate your efficient customer service, and the level of detail and accountability you have demonstrated on each project. Would like to especially thanks to Mr Saurabh, Shashank and Rashid for their valuable support throughout.

Harpreet Singh Malhotra (Sr. Vice President-Sales)
moneymantra.png

I want to thank you in particular & the entire team at SAN Softwares, who came in handy in the tough times of COVID-19 to help us redefine our sales process via the SanCCS app. It helped us cope with the home culture & get our managers to drive & track the business proactively.

Sambit Panda (Deputy Manager)
cement

We are pleased to inform you that today we went live with our HDigiCube Mobile App and CRM portal. The SAN team has done a good job which was reflected in the final product and was appreciated by our management as a 1st project with SAN Softwares. We are looking forward to more projects in association with SAN Softwares.

Sharad Kumar (Director)
dcent

I still remember When we approached you for VedaERP, and after testing it, we finally realised “ This is it”. It’s the best and only solution for any National/Regional Distributor: Veda ERP from SAN Softwares. My team is now much more efficient than before. Thanks to SAN Softwares Team.

Vivek Ramakrishnan (Director)
tect

We witnessed a new level of confidence and reliability right from the first call centre software demonstration we had from SAN (nearly two years ago) and continuing throughout the solution's deployment. We are grateful for a supportive partner like you. The determination and dedication of Team members like Roushan have contributed significantly to the successful completion of numerous projects.

Samarth Jain (VP Technologies)
silarias

We planned to scale up our business processes as well as enhance our service delivery standards. But the cost factor and the rigidity of the solution towards process changes were not favoring us. We evaluated SAN on the same platform and found it a perfect fit for our critical processes. The solution was a quality technology product packaged at a reasonable cost.

Why Choose Us?

While offering Call Center Software we intensely care about the people we work with and the products we create.

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Why Choose Us?

We intensely care about the people we work with and the products we create.

Great Place to Work & ISO Certified Company

Frequently Asked Questions

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SanCCS provides a comprehensive Call Center Solution in UK, designed to enhance call center operations with state-of-the-art features and seamless integrations.

Our Contact Center Software in UK offers improved efficiency, real-time analytics, omnichannel support, and seamless CRM integrations.

Call routing in SanCCS’s Call Center Software in UK is optimized based on agent availability, skills, and other criteria for efficient distribution.

Yes, SanCCS’s Calling Software for Call Centers in UK integrates with over 20 third-party CRMs, enhancing productivity and insights.

IVR (Interactive Voice Response) in our Dialer for Call Centers in UK facilitates automated caller interactions, improving efficiency and customer experience.

Our Dialer for Call Centers in UK provides live monitoring, productivity dashboards, and quality modules to track and improve agent performance.

Yes, our Call Center Solutions in UK are customizable to meet the unique requirements of various businesses.

Our Call Management Software in UK supports omnichannel communication, enabling seamless interaction across platforms like social media, email, SMS, and more.

We implement rigorous security protocols to safeguard sensitive customer data in our Call Center Software in UK.

Our Call Management Software in UK is designed to be highly scalable, adapting to the growth and evolving needs of your business.