Telephony Integration with Bitrix for Smarter Calling

Connect your business communication and customer relationship management in one CRM by integrating Business Telephony with Bitrix24 CRM System. This integration links your existing IPPBX infrastructure with Bitrix24, helping teams manage calls directly from the CRM System.

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Why Choose Bitrix Phone Integration with SanIPPBX?

Many businesses already depend on an IPPBX system for internal extensions, call routing, and telephony management. Replacing that infrastructure can be expensive and disruptive. IPPBX integration with Bitrix24 allows businesses to connect their existing phone system with CRM while preserving their current telephony setup.

Key reasons to choose this integration include:

Connect your existing IPPBX infrastructure with Bitrix24.
Also, you can integrate Cloud Telephony with Bitrix CRM System.
Register and configure IPPBX extensions inside the CRM.
Use Bitrix24 as a central platform for managing customer calls.
Route incoming calls from SanIPPBX to the appropriate Bitrix24 destination.
Support queue-wise call routing within Bitrix24.
Reduce the need to switch between separate CRM and telephony applications.
Create a more unified workflow for sales and customer support teams.

Key Benefits of the Telephony Connector with Bitrix24

Here are the key benefits if Telephony connector with Bitrix24:

Existing IPPBX Connectivity

Connect IPPBX infrastructure to Bitrix24 using SIP and trunk configuration. This allows businesses to keep their existing extensions and PBX setup while adding CRM-based call management.

Efficient Inbound Call Routing

Incoming call details from Bitrix24 can be configured in the SanIPPBX trunk, after which inbound routes can be created and mapped to the Bitrix trunk. This creates a clear path for directing calls to the right Bitrix24 destination.

Queue-Based Call Distribution

Teams that need queue-wise call handling can manage queues internally within Bitrix24. In this setup, the call queue is controlled in Bitrix24 instead of relying on the IPPBX System.

Better Collaboration Between Teams

Sales, support, and service teams can follow a consistent call-handling process when telephony is connected to the CRM. A shared workflow helps teams respond faster and coordinate customer conversations more effectively.

Scalable Dialer Connectivity

Dialers can be connected to CRM through API. With a telephony connector, organizations can build a calling process around their registered extensions within Bitrix24.

Reduced Operational Complexity

A unified phone and CRM setup reduces manual coordination between the PBX and Bitrix24. Teams can focus on customer conversations while administrators manage the connection through Bitrix24 telephony and IPPBX configuration.

Simplify Call Management with Bitrix24 Integration

Integrate Cloud IP PBX with Bitrix CRM System and manage business calls directly from a single dashboard. Agents can make and receive calls, access customer details, track call activity, and follow up without switching between multiple platforms. It brings your telephony system and CRM together, making everyday communication more organized, efficient, and easier for sales and support teams.

Integrate Telephony with Bitrix24

Talk to our experts to explore the right telephony integration for your business.

Frequently Asked Questions

How to integrate Cloud Telephony with Bitrix24 to improve my team's productivity?

Cloud Telephony integration with Bitrix24 streamline workflow with features like click to call, automatic call logging, call recording and built-in softphone within the CRM system. It mitigates tasks and allows the team to focus on customer interaction.

Is Telephony integration compatible with Bitrix24 Cloud and On-Premises versions?

The integration supports Bitrix24 CRM through its Telephony connector. Compatibility with specific Cloud or On-Premises versions may depend on the Bitrix24 setup and should be confirmed with the integration team.

How do I link Bitrix24 CRM with office telephony?

You can connect Bitrix24 CRM with your office telephony by making the IPPBX publicly accessible, activating Bitrix’s SIP/Telephony connector, and configuring your IPPBX extensions and trunk details in Bitrix24. Once connected, incoming and outgoing calls can be managed through the Bitrix24 telephony interface.

Do I need a separate phone system with this Bitrix24 telephony integration?

Yes. You need an office telephony system which supports SIP based Trunk and Extensions. If you don’t have a phone system with SIP, then you need to migrate your phone system to IP based. It connects with Bitrix24 through SIP, allowing your office extensions and calls to work directly with the CRM.

Does Birix24 provide call logs and recordings of each call after Telephony Integration?

Yes, after telephony integration, Bitrix has one Call Log and Recording link from where you can fetch all your data and recordings.

How long Bitrix24 store call logs and recordings?

It's all depending on your server space for call recordings, bitrix create link from your telephony server. Call logs directly store on Bitrix, so it's up to your data plan from Bitrix.

Does Bitrix24 connect with any cloud telephony, CPaaS or CCaaS?

Yes, Bitrix supports any cloud telephony, CPaaS or CCaaS with a telephony connector or SIP Trunking.

Do we need to buy a separate license telephony for each Bitrix24 user?

Yes, all cloud telephonies give licenses to users based on Bitrix integration. There are companies who provide minutes-based billing also. You can also integrate with on-premises IPPBX on one-time charges. SAN has both solution cloud + on premises.