Number Masking Solution for Advanced Businesses

Secure your business calls with number masking! SanCCS number masking solution protects the privacy of employees and clients without revealing their personal numbers. Book a free demo with us!

Empowering Businesses, Globally!

Core Benefits of Number Masking for Client Privacy

What Are the Features of the Phone Number Masking Solution?

Two-way Masking

Two-way masking is a security feature that hides the phone numbers of both parties. Instead of showing a real number, both the client and agents communicate through a temporary virtual number. Once the interaction ends, the virtual number gets deactivated, ensuring complete privacy and security.

Temporary Virtual Number

A temporary virtual number lets you use one time number for specific interactions like orders and time-based tasks. It works like regular numbers for calls and messages but immediately stops working once used. Temporary virtual numbers keep real numbers safe and private.

Secure Communication

Safely route masked calls through encrypted channels. This means the conversation stays private and protected without exposing any sensitive information.

CRM Integration

Integrate masking workflows within your CRM or APIs to automate call assignments and hide the client number with proxy numbers. It protects privacy, ensures data security, and prevents client poaching.

How Does SanCCS Number Masking System Work?

Call Initiation

When a user clicks the call button on your website or app. Our number masking system receives the request and finds the right agent without showing the client's number.

Virtual Number Assignment

The number masking system quickly selects a temporary virtual (proxy) number. This number hides the real numbers for both agents and clients.

Active Interaction Monitoring

During the call, the system records the conversation and saves important details like time and call duration. This helps businesses monitor agent performance.

Termination & Recycling

Once your call is completed, the temporary number is disconnected, and that number can be reused for other secure calls.

Who Can Use the Number Masking Solution?

E-Commerce & Delivery Sectors

Ensure safe calling for clients and delivery partners with number masking. With the SanCCS number-masking solution, your team can coordinate drop-offs without sharing personal mobile numbers. It reduces the risk of harassment or disputes.

Ride-Hailing & Logistics Sector

Ensure your driver and passenger safety by implementing a number masking system. It helps drivers to call for location clarity with a single click without showing the client's number. It keeps clients' personal contact details completely secret.

Healthcare & Telemedicine

Ensure your doctor-patient confidentiality. Physicians can follow up with patients using a number mask. It results that they are reachable during work hours without compromising their privacy in an emergency.

Banking and Insurance Sector

Bank and insurance companies can use number masking to let agents call clients without disclosing phone numbers. This keeps sensitive client data safe. It also ensures that all financial discussions are secured and recorded for better privacy and trust.

Frequently Asked Questions

What is number masking, and how does it benefit the business?

Number masking or call masking is a cloud-based telephony security feature that hides the real phone number of the agent and client with a virtual number. It protects privacy by ensuring neither the agent nor the client can see the personal contact information. Number masking solution escalates client trust, prevents data misuse, and stops direct access in industries like ride sharing, banking and e-commerce, etc.
The benefits of number masking are:

Scalable solution
Improve user experience
Builds reliability
Prevents client poaching
Prevents direct approaches
Privacy and security

Is the call quality affected when using a number masking solution?

No, when you are using SAN Softwares’ SanCCS number masking solution, it uses high quality carrier grade routes to ensure the voice clarity. A masked phone number is identical to a standard direct call with no noticeable latency.

Can both call and SMS be masked?

Yes, our best number masking system is designed to handle both. Whether your team is calling to confirm an order or texting a coordinate. The privacy remains across all communication channels.

Does it need any special hardware to implement?

No hardware is required. Our solution is cloud-based and integrates seamlessly with existing CRM, mobile app, or websites via APIs.

Are the calls recorded and stored securely?

Yes, a number of masking or call masking solutions typically capture a recording, which is stored securely. It can be accessed by the caller, not by the client. The primary function is to ensure both privacy and security, while maintaining records for compliance and quality control.

Can we choose the area code for the masked numbers?

Yes, we provide a wide range of virtual or proxy numbers across different regions. You can choose the local area code to build trust with your clients. It also increases the likelihood of them answering the calls.

How many numbers can be masked simultaneously?

The number of phone numbers that can be masked simultaneously depends on the virtual number size and the concurrent call capability of your service providers. In a standard setup, there are no limits on the total number of masked sessions. It occurs at once, providing you with enough resources.

Number Masking Solution for Advanced Businesses

Empowering Businesses, Globally!

Core Benefits of Number Masking for Client Privacy

Escalate Data Privacy

Brand Trust

Communication Oversite

Improved Agent Accountability

Global Scalability