Advanced Telecommunication Solution for Restaurants & Food Service

SAN Softwares can evaluate integration with Swiggy, Zomato, POS, ordering, CRM, and delivery systems based on the platform’s official APIs, partnership requirements, and the restaurant’s technical setup. Official partner APIs are generally required to sync live orders, menus, and order statuses with external systems.

The reservation AI bot interacts with customers through the website or WhatsApp, collects the preferred date, time, number of guests, and seating requirements, checks availability through the connected reservation system, confirms the booking, sends reminders, and supports changes or cancellations. It can also transfer special requests or complex booking enquiries to a live restaurant representative.

Yes, restaurants can use SAN Softwares’ WhatsApp Business Solution and AI Chatbot to promote festive offers, seasonal menus, limited-time discounts, special events, loyalty rewards, and catering campaigns. Businesses can broadcast approved messages to opted-in customer segments and use the chatbot to answer campaign-related questions, capture leads, and route interested customers to the sales or outlet team.

Yes, the platform can support multi-location restaurant chains by organising outlets, departments, agents, and managers through team hierarchy management. A central team can manage brand-level FAQs, campaigns, loyalty communication, and reporting, while each outlet can maintain its own timings, menus, delivery areas, reservations, and location-specific promotions.