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AI Quality Auditing Tool
Intelligent Quality Auditing for Contact Centers

AI-Enabled Quality Auditing Tool helps your business automatically review the performance of agent interactions with customers. SanAI QA Module audits service quality, ensures compliance, and improves agent performance with real-time insights. Gain agent productivity with AI Quality Audits without manual effort on every interaction.

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Overview

What is an AI Quality Auditing Tool?

AI Quality Auditing is a tool of AI Contact Center that checks agents’ interactions against the set of rules, scripts and service standards automatically without the need of human auditors. It automatically listens, reads, scans, and score conversations while identifying what is right and what needs to be improved.

AI Quality Auditing Tool Dashboard
Integrations

Seamless Business Integrations

AI Quality Auditing Tool System integrates easily with existing business systems, including:

  • 3rd Party CRM System
  • Workforce Management (WFM)
  • Business Intelligence (BI) Tools
  • Data Warehouses
  • IT Service Management (ITSM)
Business Integrations with Quality Auditing Tool
Benefits

What are the Benefits of AI Quality Assurance System?

Here are the key benefits of using SanAI- Quality Assurance System that improves efficiency, quality, and compliance.

Full Audit Coverage Image

Full Audit Coverage

Review every customer interaction automatically with AI.

Analysis Speed icon

Analysis Speed

Get quality audit results in just a few seconds.

Real-time Insights Icon

Real-time Insights

Instantly understand and identify trends, issues and improvement areas.

Cost Reduction icon

Cost Reduction

Reduce quality auditing costs by up to 59.5% compared to manual auditing.

Features

What are the Features of AI-Enabled Quality Auditing Software?

AI Call Transcription Icon

AI Call Transcription

Automatically converts agent and customer calls into real-time transcripts so the team can review conversation faster and more accurately.

Sentimental Analysis Icon

Sentimental Analysis & Intent Analysis

It understands the agent’s words, tone, and conversation flow, then scores the interaction to show how well the customer conversation was handled.

Agent Performance Report Icon

Agent Performance Report

Get advanced agent performance report showing how each agent is performing, communicating, handling customers and overall service effectively.

Quality Scoring Engine Icon

Quality Scoring Engine

Automatically score agents' performance based on defined clarity, professionalism, tone, compliance and overall service quality.

Keywords & Topic Detection Icon

Keywords & Topic Detection

Identifies important words and discussion topics in calls, helping teams to find issues, trends and service gaps instantly.

Real-Time Alerts & Notification Icon

Real-Time Alerts & Notification

Get real-time alerts and notifications during the agent call in admins dashboard.

Compliance & Policy Detection Icon

Compliance & Policy Detection

Checks weather agents follow company rules, call scripts and service policies during customer interactions.

Automatic Speech Recognition icon

Automatic Speech Recognition

AI listens to spoken conversations and turns them into accurate text for faster review, better search and easier analysis.

How It Works?

How Does SanAI - Quality Auditing Tool Works?

SanAI - Quality Assurance automatically analyses agent interaction from various resources like call recordings and chats to deliver accurate reports without manual efforts. Here is the process of how AI Quality Auditing Tool works with your Contact Center CRM:

Step 01

Source

AI Quality Audition System gathers agent & customer conversation and data from multiple business channels, like:

  • Telephony System
  • Contact Center Platforms
  • CRM & Tracking System
  • Chat and Email Conversations
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Source Dashboard
Use Cases

What Are the Use Cases of AI Quality Auditing Software?

CSAT Improvement Icon

CSAT Improvement

AI-powered quality auditing tool helps improve customer satisfaction (CSAT) by analyzing agent customer interactions. It helps measure service quality, and guides team to deliver better, faster, and more consistent support.

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Lead Quality Analysis Icon

Lead Quality Analysis

AI-enabled quality auditing software reviews lead conversions, checks response quality and helps teams identify strong prospects. It also understands weak follow-ups and missed opportunities in the sales and support calls.

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Agent Coaching

Agent Coaching

AI Quality Auditing reports help coach agents using real call transcription highlighting improvement areas, and give clear feedback based on actual agent performance instead of guesswork.

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Compliance Auditing Icon

Compliance Auditing

AI Quality control system helps team check if agents follow scripts, policies and compliance rules. It reduces risk and makes every audit more consistent and accurate.

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Escalation Prevention Icon

Escalation Prevention

AI quality auditing solutions business can catch customer frustration early, detect risky conversation and prevent escalations. It helps agents maintain First Call Resolution (FCR).

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Performance Analytics

Performance Analytics

AI Quality Auditing System turns interaction data into performance analytics, which shows trends, strength and gaps so that the team can improve service quality and team output with confidence.

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Industries

Which Industries Can Use AI-Enabled Quality Assurance Service?

BPO/KPO

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Healthcare

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BFSI

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Hospitality

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E-commerce

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Real Estate

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Education & Ed-tech

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Logistics & Transport

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Why Choose Us?

Why Choose SAN Softwares’
AI Quality Auditing Tool?

Manual quality audits can be slow, expensive, and limited in coverage. When a human auditor reviews each call, the process can take significant time and cost much more as call volume grows. SAN Softwares’ AI-enabled quality auditing tool gives you a faster, smarter, and more affordable way to review every interaction in real time.

With SanAI Quality Assurance Tool, you can audit customer interactions automatically at a much lower cost per minute, without waiting days for reports or spending hours on manual reviews.

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AI Quality Auditing Tool
FAQ

Frequently Asked Questions

AI Quality assurance in contact center uses artificial intelligence to automatically evaluate, score and analyze customer interaction. Instead of manually auditing every interaction, the AI QA tool automatically reviews full of agent and customer interaction, to grade performance and identify trends.

AI QA module is different from traditional QA because it analyzes every interaction automatically, while in manual QA system auditors can only review up to 1-3% of calls through sampling. In traditional quality auditing systems, it is completely dependent on human auditors who listen, document, reports, and score agent conversation. It creates delay, inconsistent, sometimes biased, and higher effort per audited minute.

However, SanAI- Quality Assurance Tools uses automated speech recognition, natural language understanding, quality scoring, compliance detection, sentiment analysis, and keyword/ topic detection to deliver live insights of agent performance.

AI Quality Auditing System is best understood as a support tool, not a complete replacement for human reviewers. It only eliminates the long process of scoring, monitoring, and reporting at scales. Teams can still review, judge, coach, and make final decisions for the team members. AI Quality Audit System reduced workload and improved quality while not removing human oversight entirely.

Yes, SanAI- Quality Auditing Module is designed to work with existing contact center environments. It can support telephony systems, contact center platforms, CRMs, ticketing systems, chat, and email. AI Quality Auditing Tool can also connect to Power BI, Workforce Management Tool (WFM), data warehouse and ITSM systems for wider reporting and automation.

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SAN Softwares

SAN Softwares is a company dedicated to providing complete software solutions to Corporate and end-user customers.

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