Education System
Usage of call center solution
Education industry in India is one of the most profitable. When we talk about education, we mean all education is imparting institutes that include schools, colleges, universities and professional coaching centers. The demand for admission in these centers is the large but efficient handling of the leads and queries is the key to success and increase in the bottom lines.
Problems in the education sector:
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Solution
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Growing competition leading to multiple options for students
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So many courses on offer, maintaining a well compiled detailed database
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Training to answer course specific question or to create domain champions
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Routing calls to the right person for perfect solution to the prospective student
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Deciding upon allocation of resources in real area for better ROI
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With improved broadband and smartphone usage, a significant number of queries are generated but are not attended.
The majority of students seeking admission start their college search online. The number of options at their disposal, it becomes necessary for the colleges to have a high conversion ratio and ideally in the first call itself. Most leads from prospective students received through ads, Internet promotion & SMS. To ensure that these leads are not missed & are followed up proactively by the team there is a need for a dynamic Call Center Solution for multi-channel (Voice / Email / SMS & Chat) contact with such students. SanCCS is our Call Center Solution that is the customized solution for any sector requiring call center or Dialer Services. At SAN Softwares we also assist you with tracking these communications in an activity log that shows all Phone calls received/made, Emails received/sent, SMS received/sent & more.
SanCCS “ SanCCS is our Call Centre Solution that is the best customized solution for any sector requiring call centre or Dialer Services. The software offers three types of dialing solutions:
-
Preview Dialing
-
Progressive Dialing
-
Automatic Dialer
Apart from dialing services it also provides the client with ease of
-
Generating the call log history to analyze the effectiveness of employees
-
Call or voice recording to help in improving the performance and call quality by imparting training in the right areas
-
Generating MIS reports analysing the conversions
-
Import database through an excel sheet
-
Generating the call log history to analyze the effectiveness of employees
-
Initiate CRM (Customer Relationship Management) programmes to follow up with the customers
-
Automatic Call Distribution for better client satisfaction and efficient distribution of call handling
Features
-
Integrated in one package to provide the client with maximum output
-
Developed on a standard platform which customized as per the clients needs
-
Flexible
-
Equipped with a user-friendly interface.
-
Cost effective
-
Automatic Call Diverting (ACD) capabilities allow you to deliver exceptional customer experiences and drive operational efficiency
-
Generate database for follow up, feedback and CRM activities
-
Integrated in one package to provide the client with maximum output
-
Call recording for quality monitoring and training purpose
-
Multiple logins to help you in allocating multiple products to your best resources thereby increasing the conversion rate and client satisfaction
Health Industry
Usage of call center solution in Healthcare Industry
Managing patient engagement plays an increasingly critical role in the ability of healthcare providers to keep up with the growing demand for quality services and expectations of the patient or attendant. An aging population requiring greater levels of care combined with rapid changes in technology which is now making it imperative for the healthcare service providers to research ways of exceeding customer expectations and at the same time managing the costs to an acceptable level.
Problems in the Health sector:
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Difficulty in handling large number of incoming calls
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Managing past medical records of the patients
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Managing past medical records of the patients
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Quickly finding the call history of the patient
Solution
The biggest challenge for any software or call centre solution company in designing software for a hospital is the difference in size. At SAN Softwares we overcame this problem by developing a platform that can be customized based on the requirement of the healthcare service provider.
SanCCS “ SanCCS is our Call Centre Solution that is the best customized solution for any sector requiring call centre or Dialer Services. The software offers three types of dialing solutions:
-
Preview Dialing
-
Progressive Dialing
-
Automatic Dialer
Apart from dialing services it also provides the client with ease of
-
Generating the call log history to analyze the effectiveness of employees
-
Call or voice recording to help in improving the performance and call quality by imparting training in the right areas
-
Generating MIS reports analysing the conversions
-
Import database through an excel sheet
-
Generating the call log history to analyze the effectiveness of employees
-
Initiate CRM (Customer Relationship Management) programmes to follow up with the customers
-
Automatic Call Distribution for better client satisfaction and efficient distribution of call handling
Features
-
Integrated in one package to provide the client with maximum output
-
Developed on a standard platform which customized as per the clients needs
-
Flexible
-
Equipped with a user-friendly interface.
-
Cost effective
-
Automatic Call Diverting (ACD) capabilities allow you to deliver exceptional customer experiences and drive operational efficiency
-
Generate database for follow up, feedback and CRM activities
-
Integrated in one package to provide the client with maximum output
-
Call recording for quality monitoring and training purpose
-
Multiple logins to help you in allocating multiple products to your best resources thereby increasing the conversion rate and client satisfaction
Auto Industry
Usage of call centre solutions
Automobile
With the increase in purchasing power capacity of the people in the country, Automobile companies are leaving no stone unturned to woo the customer in buying their brand. With most of the companies having their variants in all car segments, it is becoming difficult for businesses to retain their customers. It is very clear that just making the customer buy a car does not end the job, keeping the client is an even tougher job and has to be persisted with each and every day. If not, it is very easy to lose the customer.
Problems in the automobile sector:
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Losing customers because of increasing competition
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Salespersons are busy in scouting for new database rather than making sales pitch
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Following up with the existing customers
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Staying in touch because of lack of customer history
Solution
The most important thing while designing a call centre solution for an automobile player is to provide the solution to retain the client for as long as five years or even more in some cases. This medium achieved if the company starts treating customer as one big family and keeping a record of all their needs. At SAN Softwares we overcame this problem by designing a platform that can be customized based on the requirement of the company at the same time not compromising on the looking after the needs that can guide business growth.
SanCCS is our Call Centre Solution that is the best-customized solution for any sector requiring call centre or Dialer Services. The software offers three types of dialing solutions:
-
Preview Dialing
-
Progressive Dialing
-
Automatic Dialer
-
Apart from dialing services it also provides the client with ease of
-
Extended warranty sales to the customer before the initial warranty period expires
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Reminders for insurance renewals a month before it ends
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Post delivery accessories sales pitch
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Customer survey during the planning or pre-launch stage
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Informing customers about the free service campaigns
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Vehicle service reminders
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Post sales and post service customer feedback
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Generating MIS reports to analyse new callers and repeat callers
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Allows you to import and integrate existing patient database through an excel file
-
Initiate CRM (Customer Relationship Management) programmes and getting the feedback thereby making it possible to improve the existing services
Apart from dialing services it also provides the client with ease of
-
Generating the call log history to analyze the effectiveness of employees
-
Call or voice recording to help in improving the performance and call quality by imparting training in the right areas
-
Generating MIS reports analysing the conversions
-
Import database through an excel sheet
-
Generating the call log history to analyze the effectiveness of employees
-
Initiate CRM (Customer Relationship Management) programmes to follow up with the customers
-
Automatic Call Distribution for better client satisfaction and efficient distribution of call handling
Features
-
Integrated in one package to provide the client with maximum output
-
Developed on a standard platform which customized as per the clients needs
-
Flexible
-
Equipped with a user-friendly interface.
-
Cost effective
-
Automatic Call Diverting (ACD) capabilities allow you to deliver exceptional customer experiences and drive operational efficiency
-
Generate database for follow up, feedback and CRM activities
-
Call recording for quality monitoring and training purpose
Real Estate
Usage of call center solution in Real Estate
Real Estate is one sector that has grown by leaps and bounds. With real estate developers deciding to foray into peripheries and Tier B cities, the demand is expected to increase further and so will be the profits. Demand for commercial and residential property driven by urbanization & increasing household income. The Emergence of nuclear families and growing urbanization has given rise to several townships. With some of the commercial & housing infrastructure projects is being launched, The choice of the people has increased giving rise to stiff competition. But the fact of the matter is that these all can just disappear if the leads are not well attended.
Problems in Real Estate Sector:
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Providing solutions that can suit to the particular strata of the society
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Managing past medical records of the patients
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Comprehending the features of the project and explaining to the customer in the best possible manner
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Knowledge of the loans and requirements
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Low conversion rate
Solution
The best way forward for the real estate companies is to adopt the best lead generation techniques & ensure that all points are captured correctly into the system and followed up diligently for high conversion ratio. As the real estate industry searches for ways to cut costs and improve their bottom line, our call center solution may be the solution your business.
SanCCS “ SanCCS is our Call Centre Solution that is the best customized solution for any sector requiring call centre or Dialer Services. The software offers three types of dialing solutions:
-
Preview Dialing
-
Progressive Dialing
-
Automatic Dialer
Apart from dialing services it also provides the client with ease of
-
Generating the call log history to analyze the effectiveness of employees
-
Call or voice recording to help in improving the performance and call quality by imparting training in the right areas
-
Generating MIS reports analysing the conversions
-
Import database through an excel sheet
-
Initiate CRM (Customer Relationship Management) programmes to follow up with the customers
-
Automatic Call Distribution for better client satisfaction and efficient distribution of call handling
Features
-
Integrated in one package to provide the client with maximum output
-
Developed on a standard platform which customized as per the clients needs
-
Flexible
-
Equipped with a user-friendly interface.
-
Cost effective
-
Automatic Call Diverting (ACD) capabilities allow you to deliver exceptional customer experiences and drive operational efficiency
-
Generate database for follow up, feedback and CRM activities
-
Integrated in one package to provide the client with maximum output
-
Call recording for quality monitoring and training purpose
-
Multiple logins to help you in allocating multiple products to your best resources thereby increasing the conversion rate and client satisfaction
Insurance Industry
Usage of call center solution in Insurance Industry
Insurance providers must serve the needs of two distinct customer audiences: Policyholders, and agents/brokers. In todays environment, ease of doing business and 24/7 access to personalized services are among the most important factors influencing which provides an agent, or Policyholder will select. Customers frequently change providers because of poor customer service or the inability to resolve issues efficiently. Additionally, customers rarely interact with their insurance provider, making it even harder to foster customer loyalty
Problems in the insurance sector:
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Fierce competition with so many new players in the market
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Getting new customers
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Handling queries efficiently
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Handling queries efficiently
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Effective claim settlement and status reporting
Solution
After analyzing the requirements of the insurance sector in India, SAN Softwares has developed a customized solution for insurance companies in India to streamline the process and augment the customer base for higher profits. SAN Softwares offers innovative and customized call centre solution for insurance companies. Our solutions are adaptable and provide ease of usage to the end user.
SanCCS is our Call Centre Solution that is the best-customized solution for any sector requiring call centre or Dialer Services. The software offers three types of dialing solutions:
-
Preview Dialing
-
Progressive Dialing
-
Automatic Dialer
Apart from dialing services it also provides the client with ease of
-
Generating the call log history to analyze the effectiveness of employees
-
Call or voice recording to help in improving the performance and call quality by imparting training in the right areas
-
Generating MIS reports analysing the conversions
-
Import database through an excel sheet
-
Initiate CRM (Customer Relationship Management) programmes to follow up with the customers
-
Automatic Call Distribution for better client satisfaction and efficient distribution of call handling
Features
-
Integrated in one package to provide the client with maximum output
-
Developed on a standard platform which customized as per the clients needs
-
Flexible
-
Equipped with a user-friendly interface.
-
Cost effective
-
Automatic Call Diverting (ACD) capabilities allow you to deliver exceptional customer experiences and drive operational efficiency
-
Generate database for follow up, feedback and CRM activities
-
Call recording for quality monitoring and training purpose
Ticketing
Usage of call center solution in Ticketing
In India internet usage and smartphone users have grown many folds in the past decade or so resulted in extreme pressure on the companies to provide 24 x 7 services. Out of all the maximum pressure is to the companies involved in the booking of tickets like cinemas, amusement parks, etc.
Problems in ticketing Industry:
- Solution
- Booking assistance required 24 x 7
- Large non-collated data
- Massive manpower needed to cater to the demand
- Easy access to customer for customized booking, show reservation or seat selection on real time basis
Solution
At SAN Softwares we have developed the science of simplicity. We provide simplified solutions directed towards usage for the client and maximum customer satisfaction.
SanCCS “ SanCCS is our Call Centre Solution that is the best customized solution for any sector requiring call centre or Dialer Services. The software offers three types of dialing solutions:
- Preview Dialing
- Progressive Dialing
- Automatic Dialer
Apart from dialing services it also provides the client with ease of
- Central Call recording capabilities
- 24/7 self-service help ticket support options
- Generating MIS reports analyze inbound and outbound calls
- Allows you to import and integrate existing patient database through an excel file
- Integrated and fully-customizable customer support options for your ticketing business
- 24/7 self-service voice applications via our cloud-based IVR with convenient service options
- Automatic Call Distribution for better client satisfaction and efficient distribution of call handling
- Automated support ticket or request number generation for every inbound and outbound calls
- Customer service log with activity tracking for every customer interaction providing an integrated and unified customer view
- Initiate CRM (Customer Relationship Management) programs and getting the feedback thereby making it possible to improve the existing services
Features
- Integrated in one package to provide the client with maximum output
- Developed on a standard platform which customized as per the clients needs
- Flexible
- Equipped with a user-friendly interface.
- Cost effective
- Automatic Call Diverting (ACD) capabilities allow you to deliver exceptional customer experiences and drive operational efficiency
- Generate database for follow up, feedback and CRM activities
- Call recording for quality monitoring and training purpose
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