SAN Softwares
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SanCCS

Top Call Center Software in Nepal

Best Call Center Software Solution

Advance Call Center Efficiency and Customer Satisfaction with the Best Call Center Software in Nepal

Advance Call Center Software in Nepal – SanCCS Main Features

Understand distinguishing characteristics with the highly developed call center software in Nepal. This Calling Software for Call Center in Nepal enhances the working of your business and makes it look sophisticated.

Multilevel IVR System

Multiple Dialing Modes

Get progressive dialing, which is also known as predictive, manual, preview, and more.

Trusted Call Recording Software

Quality Module

Time tracking, results of an agent’s performance, highlighting involving call disposition, features for monitor scheduling, methods of rating agents, and random sampling.

Realtime Analytics

Real- Time Analytics and Reporting

To generate the complete report on the performance, attendance, call details and other activities.

Automatic Dialing

Automated Call Distribution

The calls are distributed according to availability of the agents, their skills, category of the numbers and others.

Click to Call

Click-to-Call Integration

Integrate click-to-call technology into your website as well as into your organism’s CRM.

Omni-Channel Support

Omni-Channel Support

Features include integration with whatsapp,viber and social networks, e-mail, Facebook, sms and video telephony.

Project Management

Third-Party CRM Integration

Integrate with 20+ CRMs including Zoho, Leadsquared, Sugar CRM, Zendesk, Freshdesk, MS Dynamics 365 and many more.

Call Forward

Missed Call Auto Callback

Called Our Dialer for Call Centers in Nepal has options for callback on missed calls to increase reach of the customer.

SanCCS -Top Call Center Solution in Nepal

Live-Monitoring Contact Center Software

Live Monitoring Contact Center Software

Also enhance the live agent status, as well as get more comprehensive data through the hosted contact center solutions with call monitor along with speech analytics. Enhance your business with our cloud call center services in Nepal.

Telecalling Software with Admin Tools

This telecalling software provides out call center analytics and key performance indicators that can be used to monitor and improve the performance. This cloud call center is a perfect solution for increasing customers’ satisfaction that every business should embrace.

Telecalling Software With Admin Software
Telecalling Software With Admin Software

Telecalling Software with Admin Tools

This telecalling software provides out call center analytics and key performance indicators that can be used to monitor and improve the performance. This cloud call center is a perfect solution for increasing customers’ satisfaction that every business should embrace.

Call Center Software Mobile Application

Mobile Agent App

Instant telecommunication along with a mobile agent application which enables the agent to log in, set their availability and work in customer call while having complete call center facilities. The following is the best Call Center Software for the Nepalese business-oriented organizations.

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Omnichannel Communication

SanCCS Cloud Call Center Solutions supports seamless interaction across various channels like Facebook, Viber, WhatsApp, and Twitter. Effortlessly manage chat, email, SMS, web phone, and video calls with this Calling Software for Call Centers in Nepal.

Omni-Channel Support with Calling Software
Omni-Channel Support with Calling Software

Omnichannel Communication

SanCCS Cloud Call Center Solutions supports seamless interaction across various channels like Facebook, Viber, WhatsApp, and Twitter. Effortlessly manage chat, email, SMS, web phone, and video calls with this Calling Software for Call Centers in Nepal.

Third-Party CRM Integration

Third-Party CRM Integration

Enhance productivity and insights by integrating SanCCS Contact Center Software in Nepal with CRMs like Zoho, Salesforce, No Paper Forms, Leadsquared, Pipedrive, Kapture, Zendesk, Freshdesk, Hubspot, Microsoft Dynamics 365, SugarCRM, Vtiger, and more.

Quality Module

Admins can monitor agent progress, design questionnaires, add evaluation parameters, conduct quality assessments with call recordings, create quality DQR reports, and set up dashboards. Agents can accept or decline feedback from quality assessments.

Call Center Software Quality Module
Call Center Software Quality Module

Quality Module

Admins can monitor agent progress, design questionnaires, add evaluation parameters, conduct quality assessments with call recordings, create quality DQR reports, and set up dashboards. Agents can accept or decline feedback from quality assessments.

Trusted by More Than 1500+ Clients

Our Amazing Clients Are Saying

Gaurav Sood (DM-Information Technology)
Max-Hospital

MAX users login thru VPN. In last 3-4 days we did the activities as per the client needs for TTS process, Movement of Gateways, Database indexing, New Extension mappings with user IDs for VPN users. Thank you for giving all required support during this emergency timings.

Jasdeep (Vice President)
gyfter

Thank you for your support in setting up work from home for us at Vouchagram in a fairly short period. Your readiness for support and problem-solving acumen is commendable and I look forward to it as we move along. Once again, many thanks for your support and availability.

Nitesh Verma (DY Manager-NOC)
para

I am writing to appreciate and thank you for the quality of support you have provided to us. We sincerely appreciate your efficient customer service, and the level of detail and accountability you have demonstrated on each project. Would like to especially thanks to Mr Saurabh, Shashank and Rashid for their valuable support throughout.

Harpreet Singh Malhotra (Sr. Vice President-Sales)
moneymantra.png

I want to thank you in particular & the entire team at SAN Softwares, who came in handy in the tough times of COVID-19 to help us redefine our sales process via the SanCCS app. It helped us cope with the home culture & get our managers to drive & track the business proactively.

Sambit Panda (Deputy Manager)
cement

We are pleased to inform you that today we went live with our HDigiCube Mobile App and CRM portal. The SAN team has done a good job which was reflected in the final product and was appreciated by our management as a 1st project with SAN Softwares. We are looking forward to more projects in association with SAN Softwares.

Sharad Kumar (Director)
dcent

I still remember When we approached you for VedaERP, and after testing it, we finally realised “ This is it”. It’s the best and only solution for any National/Regional Distributor: Veda ERP from SAN Softwares. My team is now much more efficient than before. Thanks to SAN Softwares Team.

Vivek Ramakrishnan (Director)
tect

We witnessed a new level of confidence and reliability right from the first call centre software demonstration we had from SAN (nearly two years ago) and continuing throughout the solution's deployment. We are grateful for a supportive partner like you. The determination and dedication of Team members like Roushan have contributed significantly to the successful completion of numerous projects.

Samarth Jain (VP Technologies)
silarias

We planned to scale up our business processes as well as enhance our service delivery standards. But the cost factor and the rigidity of the solution towards process changes were not favoring us. We evaluated SAN on the same platform and found it a perfect fit for our critical processes. The solution was a quality technology product packaged at a reasonable cost.

Why Choose Us?

While offering Call Center Software we intensely care about the people we work with and the products we create.

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Why Choose Us?

We intensely care about the people we work with and the products we create.

Great Place to Work & ISO Certified Company

Frequently Asked Questions

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SanCCS is working with Call Center Solution  Nepal, which is used to improve call center operations with advanced features and links.

The solutions include Contact Center Software in Nepal that is more efficient, analytical, channelized, and easily compatible with CRMs.

In SanCCS’s Call Center Software in Nepal, the call routing of the Call center is distributed by agent availability, skills, other criteria necessary for an optimal distribution.

Yes, SanCCS’s Calling Software for Call Centers in Nepal works with more than 20 CRMs third parties increasing efficiency and data analysis.

IVR (Interactive Voice Response) in our Dialer for Call Centers in Nepal helps to automate prejudices which reduce distributor interaction time and enhances its customers’ experience.

Our Dialer for Call Centers in Nepal comes with real time monitoring, performance dashboard, and quality management modules that help in identifying the weak performers in the agents.

Yes, our Call Center Solutions offered in Nepal are solutions that can be fashioned according to the specific needs of the different companies.

The features of our Call Management Software in Nepal include social media integration, emails, SMS and others whereby an organization can engage its audience in a multiparty manner.

Thus, we ensure strict measures to protect sensitive customer information in our Call Center Software operating in Nepal. 

Our Call Management Software in Nepal is designed to be highly scalable, adapting to the growth and evolving needs of your business.