Contact Center vs Call Center: What is the Difference?
July 14, 2022
Contact Center vs Call Center: What is the Difference? Does your business require a contact center or a call center? Even though the terms "contact center" and "call center" appear to be interchangeable, there are some significant distinctions between the two. Despite the frequent interchangeability of these terms, these prevalent business communication models have some significant distinctions. Building an effective, distinctive customer experience requires starting with a clear understanding of...Read More