SAN Softwares
SanIPPBX

SanCCS

Best Contact Center Software in the USA

Best Call Center Software Solution

Optimize Your Call Center Operations in USA and Boost Customer Satisfaction with the Best Contact Center Software in the USA

Top Contact Center Software in the USA – SanCCS Main Features

Get unmatched features with the best Call Center Software in USA . The cutting-edge Calling Software for Call Centers in USA is all set to revamp your business operations.

Multilevel IVR System

Different Forms of Dialing

Engages predictive, progressive, manual, and preview modes.

Trusted Call Recording Software

Quality Assurance Module

Monitor in real-time, agent productivity dashboard, Dynamic Call Disposition with color coding, Case assignment tool, Agent scoring, Audit sampling.

Realtime Analytics

Real-Time Analytics

Generate multiple reports on performance, attendance, call logs, and more.

Automatic Dialing

Automated Call Distribution

Calls are assigned on the basis of agent availability, skill set, category and other criteria.

Click to Call

Click-to-Call Integration

Enable click-to-call functionality on your website and internal CRM.

Omni-Channel Support

Omni-Channel Support

Integrate with WhatsApp, Viber, social media, email, Facebook, SMS and video calling.

Project Management

Third-Party CRM Integration

Connect Twilio with more than 20 third-party CRMs like Zoho, Leadsquared, Sugar CRM, Zendesk, Freshdesk, Microsoft Dynamics 365 etc.

Call Forward

Missed Call Auto Callback

Our US Call Center Dialer offers an auto call back feature for missed calls, ensuring efficient customer follow-ups.

Advance Contact Center Software in the USA, SanCCS - All-In-One Call Center Solution

Live-Monitoring Contact Center Software

Live Monitoring Contact Center Software

Monitor live agent status and gain better insights through hosted contact center solutions, including call monitoring with speech analytics. Elevate your customer service with our cloud call center solutions in the USA.

Telecalling Software with Admin Tools

Get essential call center metrics and KPIs with the Tele-calling software coupled with admin tools to help managers track & improve performance, and boost customer satisfaction as no other cloud call center solution could have done for a modern enterprise.

Telecalling Software With Admin Software
Telecalling Software With Admin Software

Telecalling Software with Admin Tools

Get essential call center metrics and KPIs with the Tele-calling software coupled with admin tools to help managers track & improve performance, and boost customer satisfaction as no other cloud call center solution could have done for a modern enterprise.

Call Center Software Mobile Application

Mobile Agent App

Work from anywhere with a mobile agent app, allowing agents to log in, set the availability, and manage customer calls with full call center functionality. This is the premier Call Center Software for businesses in the USA.

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Omnichannel Communication

SanCCS Cloud Call Center Solutions supports seamless interaction across various channels like Facebook, Viber, WhatsApp, and Twitter. Effortlessly manage chat, email, SMS, web phone, and video calls with this Calling Software for Call Centers in the USA.

Omni-Channel Support with Calling Software
Omni-Channel Support with Calling Software

Omnichannel Communication

SanCCS Cloud Call Center Solutions supports seamless interaction across various channels like Facebook, Viber, WhatsApp, and Twitter. Effortlessly manage chat, email, SMS, web phone, and video calls with this Calling Software for Call Centers in the USA.

Third-Party CRM Integration

Third-Party CRM Integration

Enhance productivity and insights by integrating SanCCS Contact Center Software in the USA with CRMs like Zoho, Salesforce, No Paper Forms, Leadsquared, Pipedrive, Kapture, Zendesk, Freshdesk, Hubspot, Microsoft Dynamics 365, SugarCRM and more.

Quality Module

Admin can see agent progress, design questionnaires, add evaluation parameters, do a quality assessment with call recording, generate quality DQR report, and create a dashboard. Agents can accept and decline the feedback from quality assessment.

Call Center Software Quality Module
Call Center Software Quality Module

Quality Module

Admin can see agent progress, design questionnaires, add evaluation parameters, do a quality assessment with call recording, generate quality DQR report, and create a dashboard. Agents can accept and decline the feedback from quality assessment.

Trusted by More Than 1500+ Clients

Our Amazing Clients Are Saying

Gaurav Sood (DM-Information Technology)
Max-Hospital

MAX users login thru VPN. In last 3-4 days we did the activities as per the client needs for TTS process, Movement of Gateways, Database indexing, New Extension mappings with user IDs for VPN users. Thank you for giving all required support during this emergency timings.

Jasdeep (Vice President)
gyfter

Thank you for your support in setting up work from home for us at Vouchagram in a fairly short period. Your readiness for support and problem-solving acumen is commendable and I look forward to it as we move along. Once again, many thanks for your support and availability.

Nitesh Verma (DY Manager-NOC)
para

I am writing to appreciate and thank you for the quality of support you have provided to us. We sincerely appreciate your efficient customer service, and the level of detail and accountability you have demonstrated on each project. Would like to especially thanks to Mr Saurabh, Shashank and Rashid for their valuable support throughout.

Harpreet Singh Malhotra (Sr. Vice President-Sales)
moneymantra.png

I want to thank you in particular & the entire team at SAN Softwares, who came in handy in the tough times of COVID-19 to help us redefine our sales process via the SanCCS app. It helped us cope with the home culture & get our managers to drive & track the business proactively.

Sambit Panda (Deputy Manager)
cement

We are pleased to inform you that today we went live with our HDigiCube Mobile App and CRM portal. The SAN team has done a good job which was reflected in the final product and was appreciated by our management as a 1st project with SAN Softwares. We are looking forward to more projects in association with SAN Softwares.

Sharad Kumar (Director)
dcent

I still remember When we approached you for VedaERP, and after testing it, we finally realised “ This is it”. It’s the best and only solution for any National/Regional Distributor: Veda ERP from SAN Softwares. My team is now much more efficient than before. Thanks to SAN Softwares Team.

Vivek Ramakrishnan (Director)
tect

We witnessed a new level of confidence and reliability right from the first call centre software demonstration we had from SAN (nearly two years ago) and continuing throughout the solution's deployment. We are grateful for a supportive partner like you. The determination and dedication of Team members like Roushan have contributed significantly to the successful completion of numerous projects.

Samarth Jain (VP Technologies)
silarias

We planned to scale up our business processes as well as enhance our service delivery standards. But the cost factor and the rigidity of the solution towards process changes were not favoring us. We evaluated SAN on the same platform and found it a perfect fit for our critical processes. The solution was a quality technology product packaged at a reasonable cost.

Why Choose Us?

While offering Call Center Software we intensely care about the people we work with and the products we create.

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Why Choose Us?

We intensely care about the people we work with and the products we create.

Great Place to Work & ISO Certified Company

Frequently Asked Questions

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SanCCS provides a comprehensive Call Center Solution in the USA, designed to improve call-center operations with sophisticated features and seamless integration

Our US-based contact center software offers advanced collaboration, real-time analytics, omnichannel support and seamless CRM integration.

In the U.S. the call routing in SanCCS’s Call Center Software is optimized based on agent availability, skills, and other considerations for efficient delivery.

Yes, Calling Software for SanCCS’ Call Centers in the US. integrates with more than 20 third-party CRMs to increase productivity and insight.

IVR (Interactive Voice Response) at our Dialer for Call Centers in the US. streamlines automated caller interactions, improving productivity and customer experience.

Our Dialer for Call Centers in the US offers live monitoring, productivity dashboards and quality modules to manage and improve agent performance.

Yes, our Call Center Solutions in the US are customizable to meet the specific needs of different industries.

Our call management software in the US. supports omnichannel communication, and provides seamless communication across social media, email, SMS, and other platforms.

We implement stringent security measures to protect sensitive customer information in our Call Center Software in the United States.

Our Contact Center Software in the USA is flexible, adaptable to growth and offers the latest features that are useful for business needs.