Turn your calls into easy-to-read text with a call transcription system. Whether live or past call recording, it captures every detail without missing any interactions.
Call transcription helps your team review past conversations for context to provide personalized service and resolve client issues faster.
Your supervisors can use real-time voice transcriptions for guiding the team while ensuring compliance, evaluating tone, and enhancing performance at scale.
Instantly search context from the call transcript to identify trends, pain points, and insights without even listening to the audio.
Eliminates the need for manual note-taking during calls. Call transcription allows agents to focus on the conversation.
Voice transcription creates a permanent and accurate record of agreements. It helps in sorting vital legal issues and regulatory requirements for different industries.
Real-time transcription is the process of converting speech into written text. The transcription is normally displayed live on a screen or the output device. The real-time voice transcription process saves time, boosts engagement, and productivity.
Automated call transcription is an AI-driven process that converts spoken words from a call into text. It allows businesses to capture every detail for analysis, training, and compliance. Automated call transcription uses speech to text (STT) technology to create searchable text records, eliminating the need for manual notetaking.
Searchable transcripts are text-based records of calls that allow agents to search for specific keywords and immediately jump to a point of priority. It makes lectures, meetings, podcasts, and videos more accessible. Searchable transcripts save time by eliminating the need to listen to the full call. It is helpful for research, education, and documentation.
AI Call Summaries are AI-generated recaps of phone conversations that use natural language processing to analyze, filter, and transcribe call key takeaways. It captures action items, key issues, and sentiment during conversations. AI Call Summaries helps agents improve efficiency and productivity.
Multilingual support is the ability of a system or softwares to work and understand multiple languages. It allows calls to be converted into text in any language, so the team can easily understand and respond to clients. Multilingual support in the system makes communication easier no matter what language is spoken.
Speaker Identification is a process that determines who is the speaker. It helps in making call transcription simple by recognizing speakers and accurately transcribing the conversation. Speaker Identification improves clarity and making it easier to track and review interactions.
Voice transcription service taps into business phone systems or conferencing tools to record audio. The automated speech recognition (ASR) converts the audio call into plain text.
Call transcription can be generated live when the communication starts, for instant agent assistance. However, post-voice transcription is for analytics, as it is usually available after the call ends.
Call transcript is automatically saved in your CRM system or SanCCS- contact center software. It allows teams to search, analysis, share, and archiving call records.
Call transcription service to help team review all calls records and instantly identify top performers. The call transcripts also provide training opportunities rather than relying on manual and random sampling.
Transcripts automatically detect non-compliant language, which ensures disclosures are made. It maintains auditable, searchable records, which are crucial for minimizing legal risks.
Call transcription is the process of converting voice communication between an agent and the clients into written text. Using advanced call transcription software, businesses can automatically transcribe audio in live or post-calls. Instead of just listening to a recording, your team will get words to words called transcripts that are easy to read, search, and analyze. It also acts as a permanent written record for every interaction, ensuring no detail is missed. This technology is essential for modern contact centers to maintain transparency and improve data accessibility across the organization.
Yes, transcription of calls is very important for employee training. The manager can use actual call transcripts to show the new joinee to make them understand what the perfect call looks like. Instead of listening to hours of audio, trainers can highlight points of a call transcript where an agent handled an objection well or missed a cross-selling opportunity. It helps in creating the best practices. By reviewing the call transcription service, the output agent can self-correct their mistakes, leading to faster onboarding and much better performance across the team.
Call transcription provides direct feedback from the clients' calls. When you automatically transcribe thousands of support calls, you can spot recurring patterns or complaints about a specific product. For example, if the word login error appears in 20% of your call transcripts, your team knows exactly what to fix.
While both fall under call transcription software capabilities, they serve different purposes. Speech analytics works directly with the audio to analyze how things were said, capturing tone, pitch, and emotions. Text analytics focuses on what it analyzes the written call transcript to find keywords, themes, and trends. Essentially, speech analytics gives you the emotional context, while text analytics helps in deep diving into the data of the transcription of the call. Most top-tier call transcription services today combine both to provide a 360-degree view of customer interactions.
SanCCS- Contact center software is highly recommended for Indian businesses requiring live results. It also offers live call monitoring, call recording, call forwarding, call whispering, and instant call transcripts. It allows supervisors to call whisper during a live call if they see the conversation going off track. Our contact center software is made to handle high traffic volume and provides smooth voice transcription with very low latency. Its ability to automatically transcribe and display text instantly makes it one of the best call transcription software options for proactive quality management.
Yes, call transcription software integrates seamlessly with popular CRM systems like Salesforce, HubSpot, Zoho, and even its own CRM. Once a call ends, the call transcript is automatically attached to the client’s profile in the CRM system. It means the next time the client calls, the agent can quickly read the previous transcription of the call to understand the history without asking the client.
Call recording is simply saving the audio file of a conversation. On the other hand, call transcription is an active form of voice transcription technology that turns the audio into a searchable text format. While you must listen to a 10-minute recording to find a specific detail, you can search a call transcript for a keyword in seconds. Essentially, recording stores the sound, while a call transcription service decodes the information within that sound, making it usable for audits, training, and analytics.
Industries like Healthcare, Banking (BFSI), E-commerce, and Real Estate see the most value.
Essentially, any sector that handles high-volume client queries requires strict audit trails. It is heavily focused on transcription of call data to maintain service standards and satisfy regulatory requirements.
Yes, it is proven that call transcripts help in boosting First Call Resolution (FCR). By using SanCCS- call transcription software, agents get live assistance and access to a knowledge base based on the call transcript. If an agent can quickly search through past call transcripts of similar issues, they can provide the right solution faster. Not only that, the team can monitor the voice transcription of a live call and provide instant tips to the agent to resolve the issue then and there. It helps to reduce the need for follow-up calls and improves customer satisfaction.
Advanced call transcription software like SanCCS utilizes AI and Machine Learning to achieve up to 99% accuracy. The precision of voice transcription depends on factors like audio quality, background noise, and the clarity of the speakers. Quality call transcription services are now trained on Indian English and regional languages, which greatly reduces errors. Even if there are minor problems, the ability to automatically transcribe the conversation correctly provides enough context for business analysis. It also make far more efficient than manual note-taking.
SanCCS- Contact center software is built for the global and Indian market. It supports multiple major languages, including English (Indian, US, UK accents), Hindi, and several regional Indian languages. This multilingual voice transcription allows businesses to serve clients in their preferred language. Whether the customer speaks in Hindi or English, the call transcription software can automatically transcribe the words accurately. This makes it a preferred transcription service for BPOs and domestic call centers operating across different states in India.
The cost of SanCCS's call transcription is generally a feature of our cloud and on-premises, and blended contact center software based on a per users making it scalable for both startups and large enterprises. Prices typically start around ₹1,500 per user per month for basic plans, while enterprise-grade call transcription services with real-time AI analytics may vary based on custom requirements. Since SanCCS offers both cloud-hosted and on-premise contact center solution, the pricing can vary.
The storage duration for a call transcript is completely customizable based on your company's policy and regulatory needs. Most call transcription software allows you to store data for 6 months, 1 year, or even up to 7 years for legal compliance. With SanCCS, you get secure cloud or on-premise storage options. Since text files take up much less space than audio recordings, you can store thousands of transcription of call records without worrying about storage costs.
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SAN Softwares is a company dedicated to providing complete software solutions to Corporate and end-user customers.
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