Streamlining Call Center Solution: Yatra’s Journey with SAN Softwares

The Company

Yatra is a leading travel company, B2B, B2B2C, established in 2006 connects millions of travelers with curated travel experience. To meet the growing demand for seamless customer support and deliver world-class service.

Yatra partnered with SAN Softwares for a call center solution to upgrade its customer engagement system.

The Challenges

The Solutions

1. The Challenges :

SAN Softwares introduces the Call Center Solution feature to agents that they can choose between, predictive, manual, and progressive dialing modes, amplifying operational flexibility and efficiency.

2. Quality Module:

Yatra configured Live Monitoring, agent score tracking, and dynamic dispositions with colour coding, ensuring high-quality customer service and agent productivity with call center solutions.

3. Real-Time Analytics and Reporting:

Delivered detailed performance, attendance, and call log report, along with analytical insights to inform strategic decisions.

4.Omni-channel Support:

SAN Softwares Integrated multiple platforms, including whatsapp, social media, email and phone calling, delivering a unified and seamless communication experience.

The Results

With the help of call center software, Yatra has reduced call handling times by 50%.
It has also increased agent efficiency by 40% due to multiple dialing modes and quality monitoring tools.
SAN Software call center solution has boosted customer retention and satisfaction by 30% with consistent, integration communication across platforms.
It has empowered the managers to check the real-time analytics to make data-driven decisions, boosting operational efficiency.

The Impact

0 %

Call Handling Time Reduced by

0 %

Customer Satisfaction Improved By

0 %

Engagement Across Channels Improved By

0 %

Agent Productivity Boosted

Embark on a seamless adventure with SAN Software

Where our tools transform customer service into a journey as smooth as “Yatra”!
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