Advanced Communication Solution for BFSI Industries

Yes, we follow data retention as per client policy and as agreed in our contract. By default, we manage only 6 months of data.

Yes, we store data in India only. We have 3 data centers: CtrlS, NTT, and Triple (based in Bangalore and Gurgaon)

Our servers are hosted in MeITY-empanelled data centers. In these data centers, they have already installed their hardware-based firewalls to protect against attacks from outside, and we also place an individual firewall on each server to avoid any random hit on our servers. Regularly, we keep on checking and testing our server hardening. To protect client data, we also do VAPT and Source Code Review of all our software.

Our standard uptime is 99.99%.

With standard features, we can go live within 3-4 days if the client wants to use our CRM and CTI options, but if the client wants to use their own CRM, their development team needs to do all CTI integrations. This may take 10-15 days of time.

We have standard API integration for all CTI. Generally, our CTI is integrated with Zoho, LSQ, NoPaperForms, Salesforce, SAP, MS Dynamics, Odoo, and Bitrix24. However, for NBFCs using their own custom CRM, we provide our APIs to integrate all CTI operations with their CRM.

Yes, we have a standard CTI API integration document. By using our APIs, anyone can integrate all CTI operations with their CRM.