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AI-Powered Telecommunication Solutions for Logistics & Delivery Businesses

Manage logistics and delivery communication with contact center, CRM, WhatsApp, telephony, and transport management solutions of SAN Softwares. Help customers track shipments, resolve delivery issues, coordinate with drivers, and receive timely updates through connected communication channels.

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Trusted By More Than 2200+ Clients

Allianz Partners IndiaMart EbixCash Via MAX Healthcare Patanjali Yatra MakeMyTrip Star Insurance IRCTC

Challenges Faced by Logistics & Delivery Businesses

High Volume of Tracking Enquiries

High Volume of Tracking Enquiries

Customers frequently contact logistics companies to ask about shipment location, delivery status, estimated arrival time, and delayed consignments.

Delivery Delays and Failed Deliveries

Delivery Delays and Failed Deliveries

Traffic, incorrect addresses, unavailable customers, vehicle issues, weather, and operational problems can cause delays or failed delivery attempts.

Multiple Teams and Communication Channels

Multiple Teams and Communication Channels

Logistics businesses need to coordinate between customers, drivers, dispatchers, warehouses, delivery partners, vendors, and support teams.

Limited Shipment Visibility

Limited Shipment Visibility

When customer-service and operations teams do not have access to the same shipment information, it becomes difficult to provide accurate updates or respond to issues quickly.

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How SAN Softwares Helps Logistics & Delivery Businesses

SAN Softwares brings calls, WhatsApp messages, website enquiries, CRM data, customer requests, driver communication, and reports into one connected platform.

SAN Softwares in Helping Industries

With SAN Softwares, logistics and delivery businesses can:

  • Manage shipment and delivery enquiries.
  • Provide order status and tracking updates.
  • Route calls to dispatch, warehouse, billing, or support teams.
  • Communicate with drivers and delivery partners.
  • Send delivery confirmations and delay notifications.
  • Record complaints, failed deliveries, and return requests.
  • Track customer conversations and follow-ups.
  • Monitor agent performance and service quality.
  • Support multiple branches, hubs, fleets, and delivery teams.
  • Improve coordination between customers and operations staff.
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Solutions for Logistics & Delivery Businesses

Contact Center Solution Icon

Contact Center Solution with Omnichannel

An omnichannel contact center connects phone calls, WhatsApp, website chat, CRM records, and customer-support requests through one platform.

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AI Voice Agent Icon

AI Voice Agent

An AI Voice Agent is an automated voice assistant that answers routine calls, provides shipment information, collects details, and transfers complex issues to a human representative.

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AI Chatbot for WhatsApp and Website Icon

AI Chatbot for WhatsApp and Website

An AI Chatbot is a digital assistant that answers customer questions, shares delivery information, captures requests, and connects customers with support staff.

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WhatsApp Business Solution Icon

Complete WhatsApp Solution

A complete WhatsApp solution helps logistics and delivery companies manage customer support, shipment updates, notifications, and business communication through WhatsApp.

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Transport Management System Icon

Transport Management System

A Transport Management System helps logistics businesses plan, assign, track, and manage transport operations, including vehicles, drivers, routes, shipments, and deliveries.

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Click to Call Icon

Click to Call

Click to Call allows support executives, sales teams, dispatchers, and managers to call customers or delivery partners directly from the system.

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Ticket Management Solution Icon

Ticket Management Solution

A ticket management solution records, assigns, tracks, and resolves customer and operational requests.

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Quality Monitoring and Call Auditing Icon

Quality Monitoring and Call Auditing

Quality monitoring and call auditing involve reviewing customer interactions to assess service quality, accuracy, response time, and team performance.

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IVR System Icon

IVR System

An IVR system is an automated phone menu that greets callers, provides basic information, collects inputs, and routes calls to the correct department.

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Built for Different Logistics Teams

Customer-support teams

Customer-support teams

Dispatch teams

Dispatch teams

Fleet managers

Fleet managers

Drivers and delivery partners

Drivers and delivery partners

Warehouse teams

Warehouse teams

Pickup teams

Pickup teams

Return and reverse-logistics teams

Return and reverse-logistics teams

Sales and corporate-account teams

Sales and corporate-account teams

Billing and finance teams

Billing and finance teams

Operations and management teams

Operations and management teams

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Why Choose SAN Softwares?

Faster Customer Communication

Faster Customer Communication

It helps receive shipment updates to customers and delivery support through calls, WhatsApp, chat, and other connected channels.

Better Coordination

Better Coordination

Connect customers, drivers, dispatchers, warehouses, branches, and support teams through a structured communication system.

Improved Shipment Visibility

Improved Shipment Visibility

Give teams better access to delivery status, shipment information, customer history, and open service requests.

Support for Growing Operations

Support for Growing Operations

Manage communication across multiple vehicles, drivers, branches, hubs, warehouses, customers, and delivery partners.

Better Issue Resolution

Better Issue Resolution

Track delays, failed deliveries, returns, complaints, and escalations until they are resolved.

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Frequently Asked Questions

It helps manage customer calls, shipment enquiries, delivery updates, driver communication, complaints, and follow-ups through Contact Center, WhatsApp, CRM, and Transport Management solutions.
Yes. Customers can request tracking updates through calls, WhatsApp, or website chat, depending on the available tracking and system integrations.
Yes. The Transport Management System can help businesses plan routes, assign drivers and vehicles, track deliveries, manage dispatch, and monitor delivery performance.
Yes. Businesses can send pickup confirmations, dispatch updates, estimated arrival times, delay alerts, delivery confirmations, and proof-of-delivery notifications through supported channels.
Yes. SanTMS can record, assign, and track complaints related to delays, failed deliveries, damaged shipments, incorrect addresses, returns, payment issues, and proof-of-delivery concerns.

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SAN Softwares

SAN Softwares is a company dedicated to providing complete software solutions to Corporate and end-user customers.

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