Call Center Software For Telecom Industry

Choose The Best Call Center Solutions for Telecom & BPO

Boost efficiency and improve customer service with our top-rated call center solutions for the telecom and BPO sectors. Connect with SanCCS today!

SanCCS – Call Center Solutions for Telecom & BPO Main Features

Maximize your call center operations with SanCCS, the best calling software for telecom and BPO.

SanCCS – Call Center Solutions for Telecom & BPO

Scale Up Your Telecom & BPO Operations with Our Modern Call Center Solutions

Smart Call Routing

Streamline call handling through smart call routing capabilities that engage callers with the right department or agent: minimize wait-times, maximize agent utilization, and drive agent and customer engagement.

Smart Call Routing

Streamline call handling through smart call routing capabilities that engage callers with the right department or agent: minimize wait-times, maximize agent utilization, and drive agent and customer engagement.

Performance Monitoring

Track and monitor the call center performance in real time. Monitor agent activity, call metrics, and operational efficiency for proactive, data-driven decisions.

Integrated CRM Capabilities

Use of a complete CRM system that should manage a customer interaction, place customers on a service history timeline, and aims to personalize communication for an effective and responsive customer service.

Integrated CRM Capabilities

Use of a complete CRM system that should manage a customer interaction, place customers on a service history timeline, and aims to personalize communication for an effective and responsive customer service.

Automated Workflow Management

Ensures streamlined operations by automating coordination across task management, follow-ups, tickets, and more with automated workflows. Improve efficiency while reducing human error—automate your process.

Scalable Solutions

Enable operations with responsive solutions for both dynamic business needs with respect to your telecom and BPO operations. Scale, adjust, and modify features and volumes easily to meet the demand.

Scalable Solutions

Enable operations with responsive solutions for both dynamic business needs with respect to your telecom and BPO operations. Scale, adjust, and modify features and volumes easily to meet the demand.

Multichannel Support

Provide assistance to customers through various channels: voice, email, chat, social media. Offer a unified and hassle-free experience across all touchpoints of a customer with a brand.

Trusted by More Than 1500+ Clients

Our Amazing Clients Are Saying

Gaurav Sood (DM-Information Technology)

Max Healthcare has seen substantial improvements thanks to SAN Softwares. Recently, we needed urgent modifications to our TTS process, movement of gateways, database indexing, and new extension mappings for VPN users. SAN Softwares provided exceptional support during this critical period, ensuring all our needs were met swiftly and efficiently.

Jasdeep (Vice President)

Thank you for your support in setting up work from home for us at Vouchagram in a fairly short period. Your readiness for support and problem-solving acumen are commendable and I look forward to it as we move along. Once again, many thanks for your support and availability.

Nitesh Verma (DY Manager-NOC)

I am grateful for the exceptional support provided by SAN Softwares. Your efficient customer service and meticulous attention to detail have been commendable in every project. Special thanks to Mr. Saurabh, Shashank, and Rashid for their invaluable assistance and dedication.

Harpreet Singh Malhotra (Sr. Vice President-Sales)

I would like to express my gratitude to the SAN Softwares team for their exceptional support during the challenging COVID-19 period. The SanCCS app revolutionized our sales process, enabling us to adapt to remote work and allowing our managers to efficiently drive and monitor business operations. Your dedication and innovation have made a significant impact on our success.

Sambit Panda (Deputy Manager)

Our HDigiCube Mobile App and CRM portal went live today, thanks to the excellent work of the SAN Softwares team. The final product exceeded our expectations and received high praise from our management. This successful collaboration on our first project with SAN Softwares has us excited for future projects together.

Sharad Kumar (Director)

I still remember When we approached you for VedaERP, and after testing it, we finally realised “ This is it”. It’s the best and only solution for any National/Regional Distributor: Veda ERP from SAN Softwares. My team is now much more efficient than before. Thanks to SAN Softwares Team.

Vivek Ramakrishnan (Director)

We witnessed a new level of confidence and reliability right from the first call centre software demonstration we had from SAN (nearly two years ago) and continuing throughout the solution's deployment. We are grateful for a supportive partner like you. The determination and dedication of Team members like Roushan have contributed significantly to the successful completion of numerous projects.

Samarth Jain (VP Technologies)

We planned to scale up our business processes as well as enhance our service delivery standards. However, the cost factor and the rigidity of the solution toward process changes did not favor us. We evaluated SAN on the same platform and found it a perfect fit for our critical processes. The solution was a quality technology product packaged at a reasonable cost.

Why Choose Us?

While offering Call Center Software we intensely care about the people we work with and the products we create.

Why Choose Us?

We intensely care about the people we work with and the products we create.

Frequently Asked Questions

What do SanCCS Call Center Solutions for Telecom & BPO do?

SanCCS offers in-store the complete call center software exclusively developed for telecom and BPO to improve the call management, improved reporting, and support of multi-channels.

How does SanCCS enhance call management?

Our software module presents added call routing and management capabilities to reduce the time wastage and make resource usage efficient to offer improved customer service.

What are some of the benefits associated with advanced Analytics as well as reporting?

Advanced analytic and reporting tools will assist in illustrating calling patterns plus performance metrics to facilitate data-driven decisions which will optimize operations

Why should a Telecommunications Call Center have multi-channel integration?

Through multi-channel integration, one will be in a position to manage customer contacts across the broadest number of platforms to achieve one seamless and efficient service experience.

How does real-time monitoring benefit me and my call center?

Real-time monitoring tracks the performance and presents an updated report for issues at hand. This, therefore, makes the quality consistent and improves overall service standards.

SanCCS(Call Center Solution)

SanCCS(Hosted Call Center Solution)

EasyGoIVR(Hosted IVR)

SanE-Visa(Immigration CRM)

VedaERP(LMS and ERP Software)

SanTMS(Ticket Management)

SanTrans(Transport Management)

SanORDO(Order Management)

SanIPPBX

TeamInspector

SanOBD(IVR Blasting)

SanIVR Bot

SanCCS(Call Center Solution)

SanCCS(Hosted Call Center Solution)

EasyGoIVR(Hosted IVR)

SanE-Visa(Immigration CRM)

VedaERP(LMS and ERP Software)

SanTMS(Ticket Management)

SanTrans(Transport Management)

SanORDO(Order Management)

SanIPPBX

SanCBS(Call Billing Software)

SanOBD(IVR Blasting)

SanIVR Bot

SanCCS(Call Center Solution)

SanCCS(Hosted Call Center Solution)

EasyGoIVR(Hosted IVR)

SanE-Visa(Immigration CRM)

VedaERP(LMS and ERP Software)

SanTMS(Ticket Management)

SanTrans(Transport Management)

SanORDO(Order Management)

SanIPPBX

TeamInspector

SanOBD(IVR Blasting)

SanIVR Bot

SanCCS(Call Center Solution)

SanCCS(Hosted Call Center Solution)

EasyGoIVR(Hosted IVR)

SanE-Visa(Immigration CRM)

VedaERP(LMS and ERP Software)

SanTMS(Ticket Management)

SanTrans(Transport Management)

SanORDO(Order Management)

SanIPPBX

SanCBS(Call Billing Software)

SanOBD(IVR Blasting)

SanIVR Bot

SanCCS

Enhance Your Telecom Operations with Calling Software for Call Center

Choose The Best Call Center Solutions for Telecom & BPO

SanCCS – Call Center Solutions for Telecom & BPO Main Features

Efficient Call Management

Advanced Analytics & Reporting

Multi-Channel Integration

Real-Time Monitoring

Scalable Solutions

Automated Workforce Management

SanCCS – Call Center Solutions for Telecom & BPO

Scale Up Your Telecom & BPO Operations with Our Modern Call Center Solutions

Smart Call Routing

Streamline call handling through smart call routing capabilities that engage callers with the right department or agent: minimize wait-times, maximize agent utilization, and drive agent and customer engagement.

Smart Call Routing

Streamline call handling through smart call routing capabilities that engage callers with the right department or agent: minimize wait-times, maximize agent utilization, and drive agent and customer engagement.

Performance Monitoring

Track and monitor the call center performance in real time. Monitor agent activity, call metrics, and operational efficiency for proactive, data-driven decisions.

Integrated CRM Capabilities

Use of a complete CRM system that should manage a customer interaction, place customers on a service history timeline, and aims to personalize communication for an effective and responsive customer service.

Integrated CRM Capabilities

Use of a complete CRM system that should manage a customer interaction, place customers on a service history timeline, and aims to personalize communication for an effective and responsive customer service.

Automated Workflow Management

Ensures streamlined operations by automating coordination across task management, follow-ups, tickets, and more with automated workflows. Improve efficiency while reducing human error—automate your process.

Scalable Solutions

Enable operations with responsive solutions for both dynamic business needs with respect to your telecom and BPO operations. Scale, adjust, and modify features and volumes easily to meet the demand.

Scalable Solutions

Enable operations with responsive solutions for both dynamic business needs with respect to your telecom and BPO operations. Scale, adjust, and modify features and volumes easily to meet the demand.

Multichannel Support

Provide assistance to customers through various channels: voice, email, chat, social media. Offer a unified and hassle-free experience across all touchpoints of a customer with a brand.

Trusted by More Than 1500+ Clients

Our Amazing Clients Are Saying