SAN Softwares
SanIPPBX

SanCCS

Call Center Solution

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    Trusted by More Than 1500+ Clients

    SanCCS Main Features

    Multilevel IVR System

    Multiple Dialing Mode

    Get multiple dialing modes including progressive, predicative, manual, and preview.

    Trusted Call Recording Software

    Quality Module

    Live Monitoring, Agent productivity dashboard, Dynamic disposition with color coding, case assignment tool, Agent score, and audit sampling.

    Realtime Analytics

    Real-Time Analytics & Reporting

    Various reports based on performance, attendance, call logs, and Analytical reporting.

    Automatic Dialing

    Automated Call Distribution

    Allocation of calls based on the availability of agent, category of agent, the skill of the agent, and many other parameters.

    Click to Call

    Click-to-Call Integration

    Integration calling option with the click-to-call button on the website and internal CRM.

    Omni-Channel Support

    Omni-Channel Integration

    Integration with WhatsApp, Viber, Social Media, E-mail, Facebook, SMS, and video calling.

    Project Management

    Third-Party CRM Integration

    Integration with more than 20 third-party CRMs including Zoho, Leadsquared, Sugar CRM, Zendesk, Freshdesk, Microsoft Dynamics 365, etc.

    Call Forward

    Missed Call Auto Call back

    Automated call back if an agent missed the call.

    Why Choose SAN Softwares

    SanCCS - Complete Call Center Solution in One Box

    Struggling to Keep Track of Your Call Center Agents’ Performance?

    Are you finding it difficult to monitor the live status of your agents? Do you worry about how well your agents are executing their tasks? With our Hosted Call Center Solutions you get advanced call monitoring and speech analytics, you can gain real-time insights into your agents’ performance, ensuring they stay on track and deliver exceptional customer service.

    Frustrated by Data Overload in Call Center Management?

    Ever feel buried under mountains of call center metrics, struggling to find the insights you need? Our Admin Dashboard simplifies the process. Easily track KPIs, empower your team, and drive performance with clarity and ease.

    Frustrated by Data Overload in Call Center Management?

    Ever feel buried under mountains of call center metrics, struggling to find the insights you need? Our Admin Dashboard simplifies the process. Easily track KPIs, empower your team, and drive performance with clarity and ease.

    Call Center Software Mobile Application

    Stuck at Your Desk?

    Feel trapped at your desk, missing out on working from anywhere? Our mobile agent app sets you free. Just log in, mark yourself available, and handle customer calls from your phone, just like in the office. Work where you want, when you want.

    Tired of Juggling Between Multiple Systems to Manage Customer Data?

    With SanCCS, seamlessly integrate your third-party CRMs like Zoho, Salesforce, and more. Say goodbye to data silos and hello to streamlined productivity.

    Finding It Challenging to Manage Multi Channel Support?

    Keeping up with customer interactions across different platforms can be a challenge. With SanCCS, it easily handles messages from Facebook, Viber, WhatsApp, Twitter, and more. Switch between chat, email, SMS, web phone, and video calling seamlessly. Simplify your workflow and provide exceptional support across every channel.

    Finding It Challenging to Manage Multi Channel Support?

    Keeping up with customer interactions across different platforms can be a challenge. With SanCCS, it easily handles messages from Facebook, Viber, WhatsApp, Twitter, and more. Switch between chat, email, SMS, web phone, and video calling seamlessly. Simplify your workflow and provide exceptional support across every channel.

    Feeling Disconnected From your Team's Performance?

    With our Quality Module, admins can track agent progress, design questionnaires, conduct assessments with call recordings, and generate detailed reports. Agents can also accept or decline feedback, ensuring transparency and accountability. Stay on top of quality assurance effortlessly.

    Our Amazing Clients Are Saying

    Gaurav Sood (DM-Information Technology)
    max_hospital

    MAX users login thru VPN. In last 3-4 days we did the activities as per the client needs for TTS process, Movement of Gateways, Database indexing, New Extension mappings with user IDs for VPN users. Thank you for giving all required support during this emergency timings.

    Jasdeep (Vice President)
    gyfter

    Thank you for your support in setting up work from home for us at Vouchagram in a fairly short period. Your readiness for support and problem-solving acumen is commendable and I look forward to it as we move along. Once again, many thanks for your support and availability.

    Nitesh Verma (DY Manager-NOC)
    para

    I am writing to appreciate and thank you for the quality of support you have provided to us. We sincerely appreciate your efficient customer service, and the level of detail and accountability you have demonstrated on each project. Would like to especially thanks to Mr Saurabh, Shashank and Rashid for their valuable support throughout.

    Harpreet Singh Malhotra (Sr. Vice President-Sales)
    moneymantra

    I want to thank you in particular & the entire team at SAN Softwares, who came in handy in the tough times of COVID-19 to help us redefine our sales process via the SanCCS app. It helped us cope with the home culture & get our managers to drive & track the business proactively.

    Sambit Panda (Deputy Manager)
    cement

    We are pleased to inform you that today we went live with our HDigiCube Mobile App and CRM portal. The SAN team have done a good job which was reflected in the final product and was appreciated by our management as a 1st project with SAN Softwares. We are looking forward to more projects in association with SAN Softwares.

    Sharad Kumar (Director)
    dcent

    I still remember When we approached you for VedaERP, and after testing it, we finally realised “ This is it”. It’s the best and only solution for any National/Regional Distributor: Veda ERP from SAN Softwares. My team is now much more efficient than before. Thanks to SAN Softwares Team.

    Vivek Ramakrishnan (Director)
    tect

    We witnessed a new level of confidence and reliability right from the first call centre software demonstration we had from SAN (nearly two years ago) and continuing throughout the solution's deployment. We are grateful for a supportive partner like you. The determination and dedication of Team members like Roushan have contributed significantly to the successful completion of numerous projects.

    Samarth Jain (VP Technologies)
    silarias

    We planned to scale up our business processes as well as enhance our service delivery standards. But the cost factor and the rigidity of the solution towards process changes were not favoring us. We evaluated SAN on the same platform and found it a perfect fit for our critical processes. The solution was a quality technology product packaged at a reasonable cost.

    Why Choose Us?

    We intensely care about the people we work with and the products we create.

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    Why Choose Us ?

    We intensely care about the people we work with and the products we create.

    Great Place to Work & ISO Certified Company

    Frequently Asked Questions

    Frequently Asked Questions
    SAN call center solution is a comprehensive system that enables businesses to manage inbound and outbound communications effectively. It typically includes features like call routing, IVR (Interactive Voice Response), CRM integration, and reporting tools to enhance customer service operations.
    SAN Call center solutions streamline communication processes, improve customer satisfaction, increase agent productivity, and provide valuable insights through analytics. They also facilitate better scalability, allowing businesses to handle fluctuating call volumes efficiently.
    Call routing directs incoming calls to the most appropriate agent or department based on predefined criteria such as IVR selections, caller information, agent availability, or skill-based routing. This ensures that customers are quickly connected to the right resource for their needs.
    Yes, SAN call center solutions offer seamless integration with popular CRM platforms. This integration enables agents to access customer data, history, and preferences in real-time, providing personalized service and enhancing overall customer experience.
    IVR (Interactive Voice Response) is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipient. IVR streamlines call handling, reduces wait times, and enables self-service options, thereby improving efficiency and customer satisfaction.
    SAN Call center solutions provide supervisors with real-time monitoring and reporting capabilities to track key performance metrics such as call volume, wait times, resolution rates, and agent productivity. This data allows managers to identify areas for improvement, provide targeted training, and optimize workforce management strategies.
    Yes, SAN call center solutions offer customization options to tailor the system according to unique business requirements. This may include configuring IVR menus, defining call routing rules, creating custom reports, and integrating with specialized software or APIs.
    SAN call center solutions can support various communication channels such as voice calls, email, chat, SMS, and social media. Agents can manage interactions across these channels from a unified interface, ensuring consistent service delivery and omnichannel customer support.
    SAN Call Center solutions employ robust security protocols to safeguard customer data against unauthorized access, breaches, and cyber threats. This may include encryption, role-based access control, compliance with industry regulations (e.g., GDPR, PCI-DSS), and regular security audits.
    SAN Call center solutions are designed to scale effortlessly with the evolving needs of businesses. Whether expanding operations, adding new agents, or integrating additional communication channels, a flexible architecture ensures seamless scalability without compromising performance or reliability.