Trusted by More Than 1500+ Clients

SanCCS Main Features

SanCCS - Complete Call Center Solution in One Box

Struggling to Keep Track of Your Call Center Agents’ Performance?

Are you finding it difficult to monitor the live status of your agents? Do you worry about how well your agents are executing their tasks? With our Hosted Call Center Solutions you get advanced call monitoring and speech analytics, you can gain real-time insights into your agents’ performance, ensuring they stay on track and deliver exceptional customer service.

Frustrated by Data Overload in Call Center Management?

Ever feel buried under mountains of call center metrics, struggling to find the insights you need? Our Admin Dashboard simplifies the process. Easily track KPIs, empower your team, and drive performance with clarity and ease.

Frustrated by Data Overload in Call Center Management?

Ever feel buried under mountains of call center metrics, struggling to find the insights you need? Our Admin Dashboard simplifies the process. Easily track KPIs, empower your team, and drive performance with clarity and ease.

Stuck at Your Desk?

Feel trapped at your desk, missing out on working from anywhere? Our mobile agent app sets you free. Just log in, mark yourself available, and handle customer calls from your phone, just like in the office. Work where you want, when you want.

Tired of Juggling Between Multiple Systems to Manage Customer Data?

With SanCCS, seamlessly integrate your third-party CRMs like Zoho, Salesforce, and more. Say goodbye to data silos and hello to streamlined productivity.

Finding It Challenging to Manage Multi Channel Support?

Keeping up with customer interactions across different platforms can be a challenge. With SanCCS, it easily handles messages from Facebook, Viber, WhatsApp, Twitter, and more. Switch between chat, email, SMS, web phone, and video calling seamlessly. Simplify your workflow and provide exceptional support across every channel.

Finding It Challenging to Manage Multi Channel Support?

Keeping up with customer interactions across different platforms can be a challenge. With SanCCS, it easily handles messages from Facebook, Viber, WhatsApp, Twitter, and more. Switch between chat, email, SMS, web phone, and video calling seamlessly. Simplify your workflow and provide exceptional support across every channel.

Feeling Disconnected From your Team's Performance?

With our Quality Module, admins can track agent progress, design questionnaires, conduct assessments with call recordings, and generate detailed reports. Agents can also accept or decline feedback, ensuring transparency and accountability. Stay on top of quality assurance effortlessly.

Our Amazing Clients Are Saying

Gaurav Sood (DM-Information Technology)

MAX users login thru VPN. In last 3-4 days we did the activities as per the client needs for TTS process, Movement of Gateways, Database indexing, New Extension mappings with user IDs for VPN users. Thank you for giving all required support during this emergency timings.

Jasdeep (Vice President)

Thank you for your support in setting up work from home for us at Vouchagram in a fairly short period. Your readiness for support and problem-solving acumen is commendable and I look forward to it as we move along. Once again, many thanks for your support and availability.

Nitesh Verma (DY Manager-NOC)

I am writing to appreciate and thank you for the quality of support you have provided to us. We sincerely appreciate your efficient customer service, and the level of detail and accountability you have demonstrated on each project. Would like to especially thanks to Mr Saurabh, Shashank and Rashid for their valuable support throughout.

Harpreet Singh Malhotra (Sr. Vice President-Sales)

I want to thank you in particular & the entire team at SAN Softwares, who came in handy in the tough times of COVID-19 to help us redefine our sales process via the SanCCS app. It helped us cope with the home culture & get our managers to drive & track the business proactively.

Sambit Panda (Deputy Manager)

We are pleased to inform you that today we went live with our HDigiCube Mobile App and CRM portal. The SAN team have done a good job which was reflected in the final product and was appreciated by our management as a 1st project with SAN Softwares. We are looking forward to more projects in association with SAN Softwares.

Sharad Kumar (Director)

I still remember When we approached you for VedaERP, and after testing it, we finally realised “ This is it”. It’s the best and only solution for any National/Regional Distributor: Veda ERP from SAN Softwares. My team is now much more efficient than before. Thanks to SAN Softwares Team.

Vivek Ramakrishnan (Director)

We witnessed a new level of confidence and reliability right from the first call centre software demonstration we had from SAN (nearly two years ago) and continuing throughout the solution's deployment. We are grateful for a supportive partner like you. The determination and dedication of Team members like Roushan have contributed significantly to the successful completion of numerous projects.

Samarth Jain (VP Technologies)

We planned to scale up our business processes as well as enhance our service delivery standards. But the cost factor and the rigidity of the solution towards process changes were not favoring us. We evaluated SAN on the same platform and found it a perfect fit for our critical processes. The solution was a quality technology product packaged at a reasonable cost.

Why Choose Us?

We intensely care about the people we work with and the products we create.

Why Choose Us ?

We intensely care about the people we work with and the products we create.

Frequently Asked Questions

What is the SAN call center solution?

SAN call center solution is a comprehensive system that enables businesses to manage inbound and outbound communications effectively. It typically includes features like call routing, IVR (Interactive Voice Response), CRM integration, and reporting tools to enhance customer service operations.

What are the benefits of using a SAN call center solution?

SAN Call center solutions streamline communication processes, improve customer satisfaction, increase agent productivity, and provide valuable insights through analytics. They also facilitate better scalability, allowing businesses to handle fluctuating call volumes efficiently.

How does call routing work in a SAN call center solution?

Call routing directs incoming calls to the most appropriate agent or department based on predefined criteria such as IVR selections, caller information, agent availability, or skill-based routing. This ensures that customers are quickly connected to the right resource for their needs.

Can SAN call center solutions integrate with existing CRM systems?

Yes, SAN call center solutions offer seamless integration with popular CRM platforms. This integration enables agents to access customer data, history, and preferences in real-time, providing personalized service and enhancing overall customer experience.

What is IVR and how does it benefit call center operations?

IVR (Interactive Voice Response) is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipient. IVR streamlines call handling, reduces wait times, and enables self-service options, thereby improving efficiency and customer satisfaction.

How does SAN call center solution help in managing agent performance?

SAN Call center solutions provide supervisors with real-time monitoring and reporting capabilities to track key performance metrics such as call volume, wait times, resolution rates, and agent productivity. This data allows managers to identify areas for improvement, provide targeted training, and optimize workforce management strategies.

Is it possible to customize a SAN call center solution to suit specific business needs?

Yes, SAN call center solutions offer customization options to tailor the system according to unique business requirements. This may include configuring IVR menus, defining call routing rules, creating custom reports, and integrating with specialized software or APIs.

How does a SAN call center solution handle multi-channel communication?

SAN call center solutions can support various communication channels such as voice calls, email, chat, SMS, and social media. Agents can manage interactions across these channels from a unified interface, ensuring consistent service delivery and omnichannel customer support.

What security measures are in place to protect sensitive customer information within a SAN call center solution?

SAN Call Center solutions employ robust security protocols to safeguard customer data against unauthorized access, breaches, and cyber threats. This may include encryption, role-based access control, compliance with industry regulations (e.g., GDPR, PCI-DSS), and regular security audits.

How scalable is a SAN call center solution for growing businesses?

SAN Call center solutions are designed to scale effortlessly with the evolving needs of businesses. Whether expanding operations, adding new agents, or integrating additional communication channels, a flexible architecture ensures seamless scalability without compromising performance or reliability.

SanCCS(Call Center Solution)

SanCCS(Hosted Call Center Solution)

EasyGoIVR(Hosted IVR)

SanE-Visa(Immigration CRM)

VedaERP(LMS and ERP Software)

SanTMS(Ticket Management)

SanTrans(Transport Management)

SanORDO(Order Management)

SanIPPBX

SanCBS(Call Billing Software)

SanOBD(IVR Blasting)

SanIVR Bot

SanCCS(Call Center Solution)

SanCCS(Hosted Call Center Solution)

EasyGoIVR(Hosted IVR)

SanE-Visa(Immigration CRM)

VedaERP(LMS and ERP Software)

SanTMS(Ticket Management)

SanTrans(Transport Management)

SanORDO(Order Management)

SanIPPBX

SanCBS(Call Billing Software)

SanOBD(IVR Blasting)

SanIVR Bot

SanCCS(Call Center Solution)

SanCCS(Hosted Call Center Solution)

EasyGoIVR(Hosted IVR)

SanE-Visa(Immigration CRM)

VedaERP(LMS and ERP Software)

SanTMS(Ticket Management)

SanTrans(Transport Management)

SanORDO(Order Management)

SanIPPBX

SanCBS(Call Billing Software)

SanOBD(IVR Blasting)

SanIVR Bot

SanCCS(Call Center Solution)

SanCCS(Hosted Call Center Solution)

EasyGoIVR(Hosted IVR)

SanE-Visa(Immigration CRM)

VedaERP(LMS and ERP Software)

SanTMS(Ticket Management)

SanTrans(Transport Management)

SanORDO(Order Management)

SanIPPBX

SanCBS(Call Billing Software)

SanOBD(IVR Blasting)

SanIVR Bot

SanCCS

Trusted by More Than 1500+ Clients

SanCCS Main Features

Multiple Dialing Mode

Quality Module

Real-Time Analytics & Reporting

Automated Call Distribution

Click-to-Call Integration

Omni-Channel Integration

Third-Party CRM Integration

Missed Call Auto Call back

SanCCS - Complete Call Center Solution in One Box

Struggling to Keep Track of Your Call Center Agents’ Performance?

Frustrated by Data Overload in Call Center Management?

Ever feel buried under mountains of call center metrics, struggling to find the insights you need? Our Admin Dashboard simplifies the process. Easily track KPIs, empower your team, and drive performance with clarity and ease.

Frustrated by Data Overload in Call Center Management?

Ever feel buried under mountains of call center metrics, struggling to find the insights you need? Our Admin Dashboard simplifies the process. Easily track KPIs, empower your team, and drive performance with clarity and ease.

Stuck at Your Desk?

Feel trapped at your desk, missing out on working from anywhere? Our mobile agent app sets you free. Just log in, mark yourself available, and handle customer calls from your phone, just like in the office. Work where you want, when you want.

Tired of Juggling Between Multiple Systems to Manage Customer Data?

With SanCCS, seamlessly integrate your third-party CRMs like Zoho, Salesforce, and more. Say goodbye to data silos and hello to streamlined productivity.

Finding It Challenging to Manage Multi Channel Support?

Finding It Challenging to Manage Multi Channel Support?

Feeling Disconnected From your Team's Performance?

With our Quality Module, admins can track agent progress, design questionnaires, conduct assessments with call recordings, and generate detailed reports. Agents can also accept or decline feedback, ensuring transparency and accountability. Stay on top of quality assurance effortlessly.

Our Amazing Clients Are Saying

Why Choose Us?

We intensely care about the people we work with and the products we create.

Why Choose Us ?

We intensely care about the people we work with and the products we create.

Frequently Asked Questions

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