SanCCS: The Most Reliable Call Center Solution

Call centers find usage in all spheres. It is an effective tool that allows businesses to perform efficiently and achieve better profitability. A good call center solution software provider helps businesses achieve work efficiency by streamlining all operations. It helps them improve their services and enhance customer satisfaction. Call center softwares today are easy to set up, both on-premise as well as hosted. They enable you to manage and monitor phone calls and help you streamline all processes efficiently, thereby allowing your business to operate seamlessly.

Introducing SanCCS

SAN Softwares, one of the best software companies in India with over 21 years of experience, developed SanCCS. SanCCS is the best call center software solution that helps companies boost productivity and ensure customer satisfaction. It can be used to simplify a range of tasks such as ticketing, sales, appointment scheduling, call routing, etc. It allows you to be available to your customers 24 hours a day. SanCCS is a smart software solution that allows your business to unlock its true potential. It has been developed in such a way that it easily adapts to a wide range of setups, including educational institutes, healthcare, the service industry, and various others. All its components are scalable and can be scaled up or down, depending on the changing requirements of your business.

Key Features

SanCCS provides a host of features that make it truly indispensable. It is as easy to manage as it is to install. Some of the key features of the SanCCS include:

SanCCS handles calls smartly and efficiently. Two of the most important functions performed by SanCCS are automatic call distribution and skill-based routing. Automated call distribution is a telephony system that routes incoming calls to the next available agent. A good call center solution service is a smart way of shortening the wait time for customers and enables companies to handle calls in large volumes. Skill-based routing ensures that the call gets routed to the right agent who is capable of solving the caller’s problem. This ensures better customer satisfaction and allows businesses to be more productive.

Multilevel IVR 

Interactive voice response is a useful tool for most businesses that are required to handle calls in large volumes. It serves both businesses and customers alike. A multilevel IVR takes callers through several options, where they can use their telephone keypad voice instructions to enter their responses. It is loaded with features like call barging, call forwarding, voice mail, and time condition settings. Usually, the callers can solve their issues on their own. In other cases, the call gets routed to an agent. This makes multilevel IVR one of the finest tools that are worth investing in.

Omni-channel support 

Omni-channel support provides customers with a hassle-free experience. It ensures that all interactions with a single customer are integrated comprehensively. This enables the companies to serve their customers better as they can start from where they left. This makes SanCCS a preferred choice among many inbound call center services in Delhi.

Real-time analytics and reporting

The SanCCS provides users with real-time analytics and reports that prove to be of immense help as they allow them to identify the problem areas. This is an important tool as companies can use real-time analytics to make necessary changes and ensure profitability in the long run. Agent performance MIS allows you to assess the performance of your agents. This enables you to improve the performance of your agents.

Seamless integration

SanCCS is the perfect call center software solution that integrates seamlessly with all existing software. It offers room for customization, and users don’t have to face the various challenges that occur due to poor integration between applications. The lack of communication among software presents itself as a major inconvenience for companies as they need to repeat certain tasks and re-enter data. SanCCS enables businesses to integrate and optimize software in a way suitable to them.