SanCCS

SanCCS: Call Center Solution with Video Calling, Co-Browsing, Live Monitoring, Qulaity Module and many more features

Call centers find usage in all spheres. It is an effective tool that allows businesses to perform efficiently and achieve better profitability. A good call center solution software provider helps businesses achieve work efficiency by streamlining all operations. SanCCS Call Center Solution with omni Channel Integration, Live Monitoring, Co-browsing and video calling helps them improve their services and enhance customer satisfaction. Call center softwares today are easy to set up, both on-premise as well as hosted. They enable you to manage and monitor phone calls and help you streamline all processes efficiently, thereby allowing your business to operate seamlessly.

Introducing SanCCS

SAN Softwares, one of the best software companies in India with over 21 years of experience, developed SanCCS. SanCCS is the best call center software solution that helps companies boost productivity and ensure customer satisfaction. It can be used to simplify a range of tasks such as ticketing, sales, appointment scheduling, call routing, etc. It allows you to be available to your customers 24 hours a day. SanCCS is a smart software solution that allows your business to unlock its true potential. It has been developed in such a way that it easily adapts to a wide range of setups, including educational institutes, healthcare, the service industry, and various others. All its components are scalable and can be scaled up or down, depending on the changing requirements of your business like Live Monitoring, QA module, Co- Browsing and Omni Channel Integration.

Key Features

SanCCS provides a host of features that make it truly indispensable. It is as easy to manage as it is to install. Some of the key features of the SanCCS include:

SanCCS handles calls smartly and efficiently.Some of the most important functions performed by SanCCS are automatic call distribution, skill-based routing, Live Monitoring, Quality Module for agent quality assessment, Omni Channel Integration with multiple platforms like; Facebook, whatsapp, viber, twitter, website etc, Co-Browsing and many more. Automated call distribution is a telephony system that routes incoming calls to the next available agent. A good call center solution service is a smart way of shortening the wait time for customers and enables companies to handle calls in large volumes. Skill-based routing ensures that the call gets routed to the right agent who is capable of solving the caller’s problem. This ensures better customer satisfaction and allows businesses to be more productive.

Multilevel IVR 

Interactive voice response is a useful tool for most businesses that are required to handle calls in large volumes. It serves both businesses and customers alike. A multilevel IVR takes callers through several options, where they can use their telephone keypad voice instructions to enter their responses. It is loaded with features like call barging, call forwarding, voice mail, and time condition settings. Usually, the callers can solve their issues on their own. In other cases, the call gets routed to an agent. This makes multilevel IVR one of the finest tools that are worth investing in.

Omni-Channel support 

Omni-channel support provides customers with a hassle-free experience. It ensures that all interactions with a single customer are integrated comprehensively. This enables the companies to serve their customers better as they can start from where they left. This makes SanCCS a preferred choice among many inbound call center services in Delhi. . Call Center Solution integrated with Whatsapp, Twitter, Facebook, Viber and Co-Browsing.

Quality Module 

Quality Auditing is a very important feature of a call center solution. By using quality module admin can monitor progress of agents, design Fatal and Non-Fatal questioner, add parameters, Quality Assessment with Call Recording with QA Team Hierarchy Management, Campaign wise question selection, Quality DQR Reports and Dashboards like QA Manager/TL and agent dashboard. After quality assessment of Agent Call, now agent can check feedback on their call recording in agent dashboard, agent can accept or decline the feedback by QA, if it’s declined by agent then it again goes to QA for re-audit.

Live Monitoring 

SanCCS provides Live Monitoring feature by using this feature Admin can check live status of agents by using Live Monitoring feature. In addition of that Admin can do Call Barging, Call Whisper, Call Conference, Pause/Unpause Agent, Force Logout and agent, able see number of calls in queue and many more.

Video Calling

SanCCS–Call Center Solution provides with Video Calling feature, by using this feature agent can do video call with customer by sharing link on whatsapp, sms or email.

Co-Browsing

SanCCS call center solution provides Co-browsing features help multiple users to access the screen, agent will send a link via e-mail, WhatsApp, SMS then the agent can help the customer further.

Real-time analytics and reporting

The SanCCS provides users with real-time analytics and reports that prove to be of immense help as they allow them to identify the problem areas. This is an important tool as companies can use real-time analytics to make necessary changes and ensure profitability in the long run. Agent performance MIS allows you to assess the performance of your agents. This enables you to improve the performance of your agents.

 
Seamless Integration

SanCCS is the perfect call center software solution that integrates seamlessly with all existing software. It offers room for customization, and users don’t have to face the various challenges that occur due to poor integration between applications. The lack of communication among software presents itself as a major inconvenience for companies as they need to repeat certain tasks and re-enter data. SanCCS enables businesses to integrate and optimize software in a way suitable to them. Call Center Software Integrated with Zoho CRM, Sales Force, No Paper Forms, Leadsquared, Pipedrive, Kapture, Zendesk, Freshdesk, Hubspot, Microsoft Dynamics 365, SugarCRM, Vtiger.