+91-98100-18735
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+919810018735
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SanCCS

Call Center Solution

  • Automated Distribution of Call Based on Different Parameters
  • Dynamic CRM with Third-party Integration Option
  • Live Monitoring, Quality Control & Recording
  • Omni-Channel Integration
  • Real-Time Analytics & Reporting​
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Streamline your call center to maximize
productivity and customer satisfaction.

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SanCCS Main Features

Multiple Dialing Mode

Get multiple dialing modes including progressive, predicative, manual, and preview.

Quality Module

Live Monitoring, Agent productivity dashboard, Dynamic disposition with color coding, case assignment tool, Agent score, and audit sampling.

Real-Time Analytics & Reporting

Various reports based on performance, attendance, call logs, and Analytical reporting.

Automated Call Distribution

Allocation of calls based on the availability of agent, category of agent, the skill of the agent, and many other parameters.

Click-to-Call Integration

Integration calling option with the click-to-call button on the website and internal CRM.

Omni-Channel Integration

Integration with WhatsApp, Viber, Social Media, E-mail, Facebook, SMS, and video calling.

Third-Party CRM Integration

Integration with more than 20 third-party CRMs including Zoho, Leadsquared, Sugar CRM, Zendesk, Freshdesk, Microsoft Dynamics 365, etc.

Missed Call Auto Call back

Automated call back if an agent missed the call.

SanCCS - Complete Call Center Solution in One Box

Live-Monitoring (Check the LIVE Status of Agents)

Our Hosted Call Center Solutions offer a better knowledge of how your agents are executing via call monitoring with speech analytics.

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Admin Dashboard

It will display call center metrics and KPIs to let managers and teams monitor and improve performance.

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Work From Anywhere with a Mobile Agent App

Help you log in as a call center agent, set yourself available, and receive customer calls with all the call center features via their mobile phone line.

Omnichannel: From Emails to Chats, Calls to Social: Omni-Channel Support!

SanCCS allows you to handle interactions with customers from multiple channels like Facebook, Viber, WhatsApp, and Twitter in a way that allows customers to switch back and forth between multiple channels seamlessly. Also, you can handle chat, email, SMS, web phone, and video calling easily.

Third-Party CRM Integration: Maximize Insights & Productivity

SanCCS allow you to integrate your third party CRMs with the Contact Center Software. This can be integrated with Zoho CRM, Sales Force, No Paper Forms, Leadsquared, Pipedrive, Kapture, Zendesk, Freshdesk, Hubspot, Microsoft Dynamics 365, SugarCRM, Vtiger etc.

Quality Module: Monitor Every Agent's Progress

Admin can monitor the progress of agents, design fatal & non-fatal questioners, add parameters, conduct quality assessments with call recording, select campaign-wise questions, create quality DQR reports, and create dashboards like the QA dashboard. Also, the agent can accept or decline the feedback from QA.

Trusted by More Than 1500+ Clients

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Our Amazing Clients Are Saying

Gaurav Sood (DM-Information Technology)

MAX users login thru VPN. In last 3-4 days we did the activities as per the client needs for TTS process, Movement of Gateways, Database indexing, New Extension mappings with user IDs for VPN users. Thank you for giving all required support during this emergency timings.

Jasdeep (Vice President)

Thank you for your support in setting up work from home for us at Vouchagram in a fairly short period. Your readiness for support and problem-solving acumen is commendable and I look forward to it as we move along. Once again, many thanks for your support and availability.

Nitesh Verma (DY Manager-NOC)

I am writing to appreciate and thank you for the quality of support you have provided to us. We sincerely appreciate your efficient customer service, and the level of detail and accountability you have demonstrated on each project. Would like to especially thanks to Mr Saurabh, Shashank and Rashid for their valuable support throughout.

Harpreet Singh Malhotra (Sr. Vice President-Sales)

I want to thank you in particular & the entire team at SAN Softwares, who came in handy in the tough times of COVID-19 to help us redefine our sales process via the SanCCS app. It helped us cope with the home culture & get our managers to drive & track the business proactively.

Sambit Panda (Deputy Manager)

We are pleased to inform you that today we went live with our HDigiCube Mobile App and CRM portal. The SAN team have done a good job which was reflected in the final product and was appreciated by our management as a 1st project with SAN Softwares. We are looking forward to more projects in association with SAN Softwares.

Sharad Kumar (Director)

I still remember When we approached you for VedaERP, and after testing it, we finally realised “ This is it”. It’s the best and only solution for any National/Regional Distributor: Veda ERP from SAN Softwares. My team is now much more efficient than before. Thanks to SAN Softwares Team.

Vivek Ramakrishnan (Director)

We witnessed a new level of confidence and reliability right from the first call centre software demonstration we had from SAN (nearly two years ago) and continuing throughout the solution's deployment. We are grateful for a supportive partner like you. The determination and dedication of Team members like Roushan have contributed significantly to the successful completion of numerous projects.

Samarth Jain (VP Technologies)

We planned to scale up our business processes as well as enhance our service delivery standards. But the cost factor and the rigidity of the solution towards process changes were not favoring us. We evaluated SAN on the same platform and found it a perfect fit for our critical processes. The solution was a quality technology product packaged at a reasonable cost.

Why Choose Us ?

We intensely care about the people we work with and the products we create.

  • 24/7 Customer Support
  • ISO certified
  • Cost Effective Solutions
  • Experience of 25 Years
  • Excellent Integration
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Why Choose Us ?

We intensely care about the people we work with and the products we create.

  • Trusted by Global Brands
  • Flexibility & Control
  • Excellent Integration
  • Experience of 25 Years
  • Reliable & Secure

Frequently Asked Questions

Frequently Asked Questions
SAN call center solution is a comprehensive system that enables businesses to manage inbound and outbound communications effectively. It typically includes features like call routing, IVR (Interactive Voice Response), CRM integration, and reporting tools to enhance customer service operations.
SAN Call center solutions streamline communication processes, improve customer satisfaction, increase agent productivity, and provide valuable insights through analytics. They also facilitate better scalability, allowing businesses to handle fluctuating call volumes efficiently.
Call routing directs incoming calls to the most appropriate agent or department based on predefined criteria such as IVR selections, caller information, agent availability, or skill-based routing. This ensures that customers are quickly connected to the right resource for their needs.
Yes, SAN call center solutions offer seamless integration with popular CRM platforms. This integration enables agents to access customer data, history, and preferences in real-time, providing personalized service and enhancing overall customer experience.
IVR (Interactive Voice Response) is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipient. IVR streamlines call handling, reduces wait times, and enables self-service options, thereby improving efficiency and customer satisfaction.
SAN Call center solutions provide supervisors with real-time monitoring and reporting capabilities to track key performance metrics such as call volume, wait times, resolution rates, and agent productivity. This data allows managers to identify areas for improvement, provide targeted training, and optimize workforce management strategies.
Yes, SAN call center solutions offer customization options to tailor the system according to unique business requirements. This may include configuring IVR menus, defining call routing rules, creating custom reports, and integrating with specialized software or APIs.
SAN call center solutions can support various communication channels such as voice calls, email, chat, SMS, and social media. Agents can manage interactions across these channels from a unified interface, ensuring consistent service delivery and omnichannel customer support.
SAN Call Center solutions employ robust security protocols to safeguard customer data against unauthorized access, breaches, and cyber threats. This may include encryption, role-based access control, compliance with industry regulations (e.g., GDPR, PCI-DSS), and regular security audits.
SAN Call center solutions are designed to scale effortlessly with the evolving needs of businesses. Whether expanding operations, adding new agents, or integrating additional communication channels, a flexible architecture ensures seamless scalability without compromising performance or reliability.

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SAN Softwares is a company dedicated to providing complete software solutions to Corporate and end-user customers.
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