SAN Softwares

SanCCS- Cloud

Cloud Call Center Solution for Businesses

SanCCS Cloud - Hosted Call Center Software

SanCCS: The Best Cloud Call Center Solution

A call center isn’t only about recruiting people to work as agents and giving them phones anymore. It’s all about streamlined Call Center operations, better services, and quicker resolution. Call Center now has the appropriate automated processes in place, as well as sophisticated tools. Call Center software will allow you to monitor, manage and route phone calls to successfully engage your Client with best cloud call center solution.

SanCCS - Cloud Main Features

Multilevel IVR System

Multiple Dialing Mode

Get multiple dialing modes including progressive, predicative, manual, and preview.

Trusted Call Recording Software

Quality Module

Live Monitoring, Agent productivity dashboard, Dynamic disposition with color coding, case assignment tool, Agent score, and audit sampling.

Realtime Analytics

Real-Time Analytics & Reporting

Various reports based on performance, attendance, call logs, and Analytical reporting.

Automatic Dialing

Automated Call Distribution

Allocation of calls based on the availability of agent, category of agent, the skill of the agent, and many other parameters.

Click to Call

Click-to-Call Integration

Integration calling option with the click-to-call button on the website and internal CRM.

Omni-Channel Support

Omni-Channel Integration

Integration with WhatsApp, Viber, Social Media, E-mail, Facebook, SMS, and video calling.

Project Management

Third-Party CRM Integration

Integration with more than 20 third-party CRMs including Zoho, Leadsquared, Sugar CRM, Zendesk, Freshdesk, Microsoft Dynamics 365, etc.

Call Forward

Missed Call Auto Call back

Automated call back if an agent missed the call.