Do you know? Choosing the Best Call Center Software for your business can boost operational efficiency, customer satisfaction, and agent performance. Here, we will explore 10 top call center software that can benefit your business.
It is a tool that helps business manage their inbound and outbound telephony operations. This software allows the customer service and sales teams to manage and route phone calls from customers to skilled agents.
The Call Center Solution has features like Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Call Routing and transcription, CRM, and Workforce Management Tools.
You can consider Call Center Software if your business wants these:
Companies like SAN Softwares offer dynamic Calling Software for Call Center to enhance customer engagement and improve the resolution of call rates. If you want to know better Schedule a Demo to enhance the connectivity and streamline your call center operations.
S.No | Call Center Softwares | Features |
1 | SanCCS By SAN Softwares |
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2 | Exotel |
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3 | Ring Central |
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4 | Zendesk |
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5 | Cloud talk |
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6 | AirCall |
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7 | Dailpad |
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8 | Nextiva |
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9 | JustCall |
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10 | TalkDesk |
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SAN Softwares is a product-based software company that offers calling solution for the Inbound and Outbound industry. The Call Center Software which is called SanCCS is suitable for organizations of all sizes and different industries worldwide.
Key Features:
Pricing:
Starter: Rs. 1499/ User (Minimum 10 Users)
Premium: Rs. 1849/ User (Min 10 Users)
Pro: 2099/ User (Min 10 Users)
Enterprise: Customised (More than 10 users)
Contact:
Email: sales@sansoftwares.com
Sales: +91 9999-121-735
Exotel is an AI communication platform that offers call center solutions for inbound and outbound call centers worldwide. This platform is suitable for teams of all sizes and dispersed across multiple locations.
For Pricing:
Contact for More Details: +91-808 8919 888
Ring Central Cloud Contact Center Solution offers robust functionalities to smoothen customer service operations.
Key Features:
Pricing:
RingCX Intelligent Contact Center – Starts at 65$ or Contact the team
RingCentral Contact Center Enterprise – Contact the team
Zendesk is a cloud-based customer service softwares offering omnichannel communications. The call center software is integrated into the customer service suite so agents can provide phone support along with communication channels from the same workspace.
Pricing:
Suite Team – US$ 55 per agent/month
Suite Growth – US$ 89 per agent/month
Suite Professional – US$ 115 per agent/month
Suite Enterprise – Contact the team
CloudTalk Voice is a user-friendly Hosted call center software that caters to both inbound and outbound call operations.
Pricing:
Starter – $25 per user/month
Essential – $30 per user/month
Expert – $50 per user/month
AI Conversation Intelligence- $19 user/month
Custom – Contact the team for a tailor-made offer
If you are looking to supercharge your support and sales team’s productivity, the Aircall solution can be your choice. It is a user-friendly setup on your existing hardware that offers arrays of call center solutions to improve your team’s productivity.
Key Features:
Pricing
Essentials – $30/license
Professionals – $50 /license
Custom – Contact the team
This AI contact center is a cloud-based platform that offers traditional phone calls along with web conferencing, SMS, and Chatbots for Communication and AI integration for better agent assistance.
Key Features:
Pricing
Essentials – $95 user/month
Advanced – $135 user/month
Premium – $170 user/month
Nextiva is ideal for businesses with virtual call centers as it supports self-service and automated multichannel customer support.
Key features:
Pricing:
Call Center Pro – $50/month per user
Call Center Enterprise – $100/month per user
JustCall is call center software that offers an AI-Business Phone system with Global reach.
Key Features:
Pricing:
Essentials: $19 per user/month (Billed annually)
Team: $ 20 per user/month (Billed annually)
Pro: $ 45 per user/month (Billed annually)
Business: Custom (Contact Sales team)
TalkDesk is an excellent solution for hybrid call centers handling both inbound and outbound calls, offering an agent-friendly interface for easy navigation.
Key Features:
Pricing:
You have to contact the TalkDesk team to get a quote on the following plans offered by them:
Check out SAN Softwares best call center software SanCCS, which will help you seamlessly manage remote sales and support interactions. The platform provides inbound and outbound solutions, multi-level IVR, auto-dialers, call analytics, conditional call routing, and more to boost call resolution and agent efficiency. Schedule a demo to explore the benefits of SAN Softwares call center software.
On-Premise: The platform is installed on company servers.
Hybrid: A mixed of cloud-based and on-premises solutions.
Inbound Call Center Software: It is designed for handling incoming customer queries.
Outbound Call Center Software: Is focused on making out going calls for sales or support
The main difference is normal call center solution is hosted on-premises by the organisation using it. However, cloud-based contact center operates entirely online, with the data and software hosted remotely.
SAN Softwares is a company dedicated to providing complete software solutions to Corporate and end-user customers.
