Call Center Solution
Get multiple dialing modes including progressive, predicative, manual, and preview.
Live Monitoring, Agent productivity dashboard, Dynamic disposition with color coding, case assignment tool, Agent score, and audit sampling.
Various reports based on performance, attendance, call logs, and Analytical reporting.
ACD is a main feature of inbound call center solution which allocates calls on the availability of agents, category of agents, skill of the agent, and many other parameters.
Integration calling option with the click-to-call button on the website and internal CRM.
Integration with WhatsApp, Viber, Social Media, E-mail, Facebook, SMS, and video calling.
Integration with more than 20 third-party CRMs including Zoho, Leadsquared, Sugar CRM, Zendesk, Freshdesk, Microsoft Dynamics 365, etc.
Automated call back if an agent missed the call.
Perfectly synced CRM portals with the contact center management software allow agents to view, engage, and manage leads from anywhere.
Video calling is an additional feature in the SanCCS Contact Center Solution. Enhance customer interactions with face-to-face connections for a personalized experience.
Are you finding it difficult to monitor the live status of your agents? Do you worry about how well your agents are executing their tasks? With our Hosted Call Center Solutions you get advanced call monitoring and speech analytics, you can gain real-time insights into your agents’ performance, ensuring they stay on track and deliver exceptional customer service.
Ever feel buried under mountains of call center metrics, struggling to find the insights you need? Our Call Center Management System has an Admin Dashboard that simplifies the process. Easily track KPIs, empower your team, and drive performance with clarity and ease.
Feel trapped at your desk, missing out on working from anywhere? Our mobile agent app sets you free. Just log in, mark yourself available, and handle customer calls from your phone, just like in the office. Work where you want, when you want.
With SanCCS, seamlessly integrate your third-party CRMs like Zoho, Salesforce, and more. Say goodbye to data silos and hello to streamlined productivity.
Keeping up with customer interactions across different platforms can be a challenge. With SanCCS, it easily handles messages from Facebook, Viber, WhatsApp, Twitter, and more. Switch between chat, email, SMS, web phone, and video calling seamlessly. Simplify your workflow and provide exceptional support across every channel.
With our Quality Module, admins can track agent progress, design questionnaires, conduct assessments with call recordings, and generate detailed reports. Agents can also accept or decline feedback, ensuring transparency and accountability. Stay on top of quality assurance effortlessly.
I am writing to appreciate and thank you for the quality of support you have provided to us. We sincerely appreciate your efficient customer service, and the level of detail and accountability you have demonstrated on each project. Would like to especially thanks to Mr Saurabh, Shashank and Rashid for their valuable support throughout.
We are pleased to inform you that today we went live with our HDigiCube Mobile App and CRM portal. The SAN team have done a good job which was reflected in the final product and was appreciated by our management as a 1st project with SAN Softwares. We are looking forward to more projects in association with SAN Softwares.
We witnessed a new level of confidence and reliability right from the first call centre software demonstration we had from SAN (nearly two years ago) and continuing throughout the solution's deployment. We are grateful for a supportive partner like you. The determination and dedication of Team members like Roushan have contributed significantly to the successful completion of numerous projects.
We planned to scale up our business processes as well as enhance our service delivery standards. But the cost factor and the rigidity of the solution towards process changes were not favoring us. We evaluated SAN on the same platform and found it a perfect fit for our critical processes. The solution was a quality technology product packaged at a reasonable cost.
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SAN Call center solutions streamline communication processes, improve customer satisfaction, increase agent productivity, and provide valuable insights through analytics. They also facilitate better scalability, allowing businesses to handle fluctuating call volumes efficiently.
Call routing directs incoming calls to the most appropriate agent or department based on predefined criteria such as IVR selections, caller information, agent availability, or skill-based routing. This ensures that customers are quickly connected to the right resource for their needs.
Yes, SAN call center solutions offer seamless integration with popular CRM platforms. This integration enables agents to access customer data, history, and preferences in real-time, providing personalized service and enhancing overall customer experience
IVR (Interactive Voice Response) is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipient. IVR streamlines call handling, reduces wait times, and enables self-service options, thereby improving efficiency and customer satisfaction.
SAN Call center solutions provide supervisors with real-time monitoring and reporting capabilities to track key performance metrics such as call volume, wait times, resolution rates, and agent productivity. This data allows managers to identify areas for improvement, provide targeted training, and optimize workforce management strategies.
Yes, SAN call center solutions offer customization options to tailor the system according to unique business requirements. This may include configuring IVR menus, defining call routing rules, creating custom reports, and integrating with specialized software or APIs.
SAN call center solutions can support various communication channels such as voice calls, email, chat, SMS, and social media. Agents can manage interactions across these channels from a unified interface, ensuring consistent service delivery and omnichannel customer support.
SAN Call Center solutions employ robust security protocols to safeguard customer data against unauthorized access, breaches, and cyber threats. This may include encryption, role-based access control, compliance with industry regulations (e.g., GDPR, PCI-DSS), and regular security audits.
SAN Call center solutions are designed to scale effortlessly with the evolving needs of businesses. Whether expanding operations, adding new agents, or integrating additional communication channels, a flexible architecture ensures seamless scalability without compromising performance or reliability.
Call Center technology refers to the tools and software used in customer service operations. It includes IVR, Auto-dialers, call routing, and reporting features.
Yes, SAN offers a Cloud Based Contact Center solution with advanced features like omnichannel support, automated call distribution, real-time analytics, and seamless CRM integration.
An Inbound Call Center Solution handles incoming customer calls, primarily for customer support, inquiries, and order processing. It focuses on providing assistance and resolving customer issues efficiently.
An Outbound Call Center Solution is designed for outgoing calls made by agents for sales, telemarketing, lead generation, surveys, or customer follow-ups. It typically includes automated dialing and CRM integration for efficiency.
SAN Softwares is a company dedicated to providing complete software solutions to Corporate and end-user customers.