SanCCS offers both On-premises & Hosted Call Center Services to meet the needs of businesses of all sizes.
Trusted by 1500+ businesses
This Call Center software is a little wonder to your business. It is an all-in-one hub for handling customer calls, chats, emails, and more- fast, smart, and hassle-free. It will keep your team organized and your customers happy, all from one easy platform
In short - One platform. Every customer. All are under control!
Unlock exceptional features with the best Call Center Software. A Calling Software for a Call Center can make your business efficient yet advanced.
Get multiple dialing modes including progressive, predicative, manual, and preview.
Live Monitoring, Agent productivity dashboard, Dynamic disposition with color coding, case assignment tool, Agent score, and audit sampling.
Various reports based on performance, attendance, call logs, and Analytical reporting.
ACD is a main feature of inbound call center solution which allocates calls on the availability of agents, category of agents, skill of the agent, and many other parameters.
Integration calling option with the click-to-call button on the website and internal CRM.
Integration with WhatsApp, Viber, Social Media, E-mail, Facebook, SMS, and video calling.
Integration with more than 20 third-party CRMs including Zoho, Leadsquared, Sugar CRM, Zendesk, Freshdesk, Microsoft Dynamics 365, etc.
Automated call back if an agent missed the call.
Perfectly synced CRM portals with the contact center management software allow agents to view, engage, and manage leads from anywhere.
Video calling is an additional feature in the SanCCS Contact Center Solution. Enhance customer interactions with face-to-face connections for a personalized experience.
Install and set up servers at your business location with support from our technical team.
Connect all your preferred communication channels (Voice, SMS, WhatsApp, etc.) for a unified experience.
Equip your staff with in-depth training provided by our expert SAN Support Team.
Launch your on-premise call center setup and start managing customer interactions efficiently.
Install and set up servers at your business location with support from our technical team.
Connect all your preferred communication channels (Voice, SMS, WhatsApp, etc.) for a unified experience.
Equip your staff with in-depth training provided by our expert SAN Support Team.
Launch your on-premise call center setup and start managing customer interactions efficiently.
Gain full visibility into your team with real-time insights:
Boost efficiency and reduce wait times:
Boost efficiency and reduce wait times:
Cut through the noise with a smarter system:
Bring clarity and accountability to every interaction:
Bring clarity and accountability to every interaction:
Deliver seamless experiences across platforms:
Experience human connection, even from afar, with our dedicated Video Calling Software:
Experience human connection, even from afar, with our dedicated Video Calling Software:
With SanCCS, seamlessly integrate your third-party CRMs. Say goodbye to silos and say hello to streamlined productivity.
Feel trapped at your desk, missing out on working from anywhere? Our mobile agent app sets you free. Just log in, mark yourself available, and handle customer calls from your phone, just like in the office. Work where you want, when you want.
Feel trapped at your desk, missing out on working from anywhere? Our mobile agent app sets you free. Just log in, mark yourself available, and handle customer calls from your phone, just like in the office. Work where you want, when you want.
Handle high call volume seamlessly and boost agent productivity like never before.
Ensure secure, fast, and reliable customer interaction related to banking that builds trust.
Streamline patient support with HIPAA-compliant, 24/7 care assistance.
Empower your tech support with smart routing and real-time analytics.
Delight travelers with prompt, personalized service at every touchpoint.
Deliver transparent, citizen-centric support with powerful automation.
Connect with candidates faster and manage hiring pipelines effortlessly.
Engage students and parents with timely multi-channel communication.
You’ll see how our call centre software makes it easy to deliver great customer service and sell more. Simplify your contact centre operations and the demands on IT, so you have more time to focus on what matters most.
While offering Call Center Software we intensely care about the people we work with and the products we create.
Our ISO certification ensures high-quality standards and security, offering reliable and consistent solutions you can depend on.
We are always available to assist you with quick and reliable support, ensuring seamless service around the clock.
We offer affordable, efficient solutions tailored to your needs, ensuring value without compromising on quality.
With 25 years of expertise, we provide reliable, innovative services backed by extensive industry knowledge.
SanCCS Call Center Software is a comprehensive system that enables businesses to manage inbound and outbound communications effectively. Call Center Solution Providers include features like call routing, IVR (Interactive Voice Response), CRM integration, Predictive Dialing Software and reporting tools to enhance customer service operations with their Cloud Contact Center Solutions.
Our Contact Center Software streamline communication processes, improve customer satisfaction, increase agent productivity, and provide valuable insights through analytics. They also facilitate better scalability, allowing businesses to handle fluctuating call volumes efficiently.
Call routing at Calling Software for Call Center directs incoming calls to the most appropriate agent or department based on predefined criteria such as IVR selections, caller information, agent availability, or skill-based routing. This ensures that customers are quickly connected to the right resource for their needs.
Yes, Our Call Center Software offers seamless integration with popular CRM platforms. This integration enables agents to access customer data, history, and preferences in real-time, providing personalized service and enhancing overall customer experience.
IVR (Interactive Voice Response) is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipient. IVR streamlines call handling, reduces wait times, and enables self-service options, thereby improving efficiency and customer satisfaction.
Dialer for Call Center provides supervisors with real-time monitoring and reporting capabilities to track key performance metrics such as call volume, wait times, resolution rates, and agent productivity. This data in Call Management Software allows managers to identify areas for improvement, provide targeted training, and optimize workforce management strategies.
Call Management Software can support various communication channels such as voice calls, email, chat, SMS, and social media. Agents can manage interactions across these channels from a unified interface, ensuring consistent service delivery and omnichannel customer support.
Call Center solutions employ robust security protocols to safeguard customer data against unauthorized access, breaches, and cyber threats. This may include encryption, role-based access control, compliance with industry regulations (e.g., GDPR, PCI-DSS), and regular security audits.
Call center software and Call Management Software are designed to scale effortlessly with the evolving needs of businesses. Whether expanding operations, adding new agents, or integrating additional communication channels, a flexible architecture ensures seamless scalability without compromising performance or reliability with Calling Software for Call Center.
SAN Softwares is a company dedicated to providing complete software solutions to Corporate and end-user customers.
SAN Softwares is a company dedicated to providing complete software solutions to Corporate and end-user customers.
