Cloud PBX vs On-premises PBX: Which One is Better for CX According to a McKinsey report, over one-third of all software currently operates on a SaaS model, with projections indicating that this will rise to nearly 80% by 2030. [1] Businesses are embracing Cloud PBX setup to achieve deployment, as it is cost-effective and it…
7 Essential Ticket Management System Features for an Effective IT Support You are not alone. Many businesses face hurdles daily, which is why they have an advanced Ticket Management System; it is no longer a luxury but has become the life of the IT Support Team. Why do you think a modern IT Support Ticketing…
Call Routing vs. Call Transfer: What’s the Key Difference? Do you know? 46% of the customer callers are placed on hold, resulting in a 15% decline in CSAT and a 19% reduction in FCR. In this rapidly growing world of customer support and sales, seamless call handling can make or break the customer experience. Two…
A Step-by-Step Guide to Understanding Enterprise Communication Effective communication is important in every corporate world, which is no exception. Adapting appropriate language and medium, or a combination thereof, are the fundamentals of great Enterprise Communication. According to research, the global unified communications (UC) market is valued at almost USD 146.2 billion in 2024, which is…
What is an AI Voice Bot and How Does It Work? Call centers are crucial for handling customer inquiries, but efficiently managing high call volumes can be time-consuming and require a lot of effort. Studies show that 60% of businesses experience poor customer satisfaction due to long wait times and agent burnout resulting from repetitive…
How Call Center Solution Is Revolutionizing the Human Resource Industry In today’s fast-paced world, the Call Center Solution plays a crucial role in customer support. The HR industry is no exception, with millions of applicants, hundreds of calls, and vast amounts of data. Call Center Technology is playing an important role in human resources by…
Click to Call for Insurance Agents: Close Policies Faster with Fewer Missed Calls “Time is money” is a saying often quoted by leaders in the insurance industry. Hence, many insurance businesses still face problems such as slow follow-ups, poor customer experience, increased manual efforts, and wasted marketing efforts. If you’re reading this blog, it likely…
Top 10 Help Desk Software Solutions for Business Don’t you think that your modern support team needs modern Help Desk Software? By now, you should already know that customer requests and complaints cannot be managed with just sticky notes or a spreadsheet. Missing out on important issues can lead to enormous chaos and extremely dissatisfied…
Top 7 Features to Consider in Call Center Software for Better Team Collaboration Just imagine your team of agents, some at their desks, some working from home, juggling back-to-back customer queries. Each agent is skilled, trained, and committed. However, without the right Call Center Software connecting them, collaboration falters, information is lost, and resolution times…
A Comprehensive Guide to IVR Blasting for Marketplaces In a busy marketplace world, countless transactions unfold daily, and interaction between sellers and buyers remains constant. Here, effective communication isn’t just an advantage; it is the backbone of efficiency and a business’s success. Nowadays, marketplaces face challenges of immense complexity and volume in keeping everyone informed,…
How Video Calling Solution Benefits Insurance Agents Video Calling Solution significantly benefits insurance companies by enhancing customer experience, improving operational efficiency, and streamlining communication. Face-to-face communication fosters relationships more quickly, while real-time communication accelerates issue resolution and claim processing, resulting in enhanced customer satisfaction and trust. In this blog, we will discuss how Video Call…
How Order Management Software is Transforming the Ayurveda Industry Ayurveda, the ancient Indian science of life, has created a dynamic path to human well-being. From the roots of natural remedies, personalized treatment, and in-depth understanding of the human body’s connection to nature, its existence has now become more relevant than ever. Nowadays, there are “Health…
SAN Softwares is a company dedicated to providing complete software solutions to Corporate and end-user customers.
SAN Softwares is a company dedicated to providing complete software solutions to Corporate and end-user customers.
