When Should You Consider Upgrading Your Call Management System? In today’s fast-paced business environment, customer experience (CX) is a key factor that distinguishes competitors. Whether you are running a large enterprise or a small business, your Call Management System plays a vital role in handling customer interactions. Like any other technology, it has a duration….
Cloud PBX vs On-premises PBX: Which One is Better for CX According to a McKinsey report, over one-third of all software currently operates on a SaaS model, with projections indicating that this will rise to nearly 80% by 2030. [1] Businesses are embracing Cloud PBX setup to achieve deployment, as it is cost-effective and it…
Call Routing vs. Call Transfer: What’s the Key Difference? Do you know? 46% of the customer callers are placed on hold, resulting in a 15% decline in CSAT and a 19% reduction in FCR. In this rapidly growing world of customer support and sales, seamless call handling can make or break the customer experience. Two…
A Step-by-Step Guide to Understanding Enterprise Communication Effective communication is important in every corporate world, which is no exception. Adapting appropriate language and medium, or a combination thereof, are the fundamentals of great Enterprise Communication. According to research, the global unified communications (UC) market is valued at almost USD 146.2 billion in 2024, which is…
How Call Center Solution Is Revolutionizing the Human Resource Industry In today’s fast-paced world, the Call Center Solution plays a crucial role in customer support. The HR industry is no exception, with millions of applicants, hundreds of calls, and vast amounts of data. Call Center Technology is playing an important role in human resources by…
Click to Call for Insurance Agents: Close Policies Faster with Fewer Missed Calls “Time is money” is a saying often quoted by leaders in the insurance industry. Hence, many insurance businesses still face problems such as slow follow-ups, poor customer experience, increased manual efforts, and wasted marketing efforts. If you’re reading this blog, it likely…
Top 7 Features to Consider in Call Center Software for Better Team Collaboration Just imagine your team of agents, some at their desks, some working from home, juggling back-to-back customer queries. Each agent is skilled, trained, and committed. However, without the right Call Center Software connecting them, collaboration falters, information is lost, and resolution times…
How Video Calling Solution Benefits Insurance Agents Video Calling Solution significantly benefits insurance companies by enhancing customer experience, improving operational efficiency, and streamlining communication. Face-to-face communication fosters relationships more quickly, while real-time communication accelerates issue resolution and claim processing, resulting in enhanced customer satisfaction and trust. In this blog, we will discuss how Video Call…
What is a Blended Contact Center Solution? A Comprehensive Guide In today’s customer-driven world, it is essential to consider how your customers perceive you. We understand that businesses that are still growing have to balance making customers satisfied with operational ease. Which can be challenging! Therefore, businesses like yours are using Blended Contact Center Solution…
What Is a Call Center Dialer and How to Choose the Best Dialer? A Call Center Dialer typically works like a superpower for the business phone system, focusing on making outbound calls. Most of them are automatic call dialers, which are made from a predefined list or database and connect agents with live contacts or…
Click-to-Call vs. Traditional Contact Forms: Which One Works Better? All business depends on smooth communication for immediate and effective customer engagement. When a potential lead shows interest, the window for conversion is brief. This is where the only choice between Click to Contact and a Traditional contact form becomes crucial. While both methods offer ways…
How SanCCS Helps Improve First Call Resolution (FCR) Rates The Call Center Software is a huge game changer for 70% of the call centers across the world. Why? Let’s deep dive into it! Did you know that almost 80% of customers say a poor service experience occurs when call center agents fail to resolve issues,…
SAN Softwares is a company dedicated to providing complete software solutions to Corporate and end-user customers.
SAN Softwares is a company dedicated to providing complete software solutions to Corporate and end-user customers.
