IVR Blasting for Feedback Collection: Streamlining Surveys and Customer Insights

Have you ever received a pre-recorded feedback call from the company itself after a product delivery or ride? They’d ask, “Hey, I’m calling from XYZ company. Would you like to share your experience with our product or the ride? Press 1 to rate it as ‘Good,’ and 2 to file a complaint!”

Yes, That’s IVR Blasting!

Nowadays, multiple businesses have opted for this call-blasting software to improve the feedback system seamlessly without any manual hassle of calling people.

Let’s Understand What Exactly IVR Blasting Is

“It is also called robocalling, call basting, or voice broadcasting. It is a cloud telephony service that allows businesses to send pre-recorded voice messages to scale customer support at once.”

Call blasting software can be used by multiple companies; purposes can be like:

Marketing
Surveys
Appointments
Announcements
Emergency Notification, and most importantly,
To get feedback.

It’s an automated process that saves time and resources while enabling businesses to communicate with customers seamlessly and personally.

But Why is Feedback So Important for Any Company?

Feedback plays a crucial role in companies’ identifying challenges and enhancing them to foster growth.

This blog will explore the reasons behind the effectiveness of IVR blasting in the collection of consumer feedback.

Business Ways to Use IVR Blasting to Collect Feedback

Send Automated Calls

After a customer places an order, an automated call asks them to rate the experience with the product.

Ask Questions

Businesses can create IVR survey questions, like whether they were able to get the service they wanted, if it is helpful or not, etc.

Analyze Results

Businesses can analyze the results of IVR surveys to improve service and increase customer satisfaction.

How It Works

The process is very straightforward:

Pre-recorded messages: Businesses craft clear, crisp, and concise messages that outline the purpose of the call and provide instructions for responding.
Upload contacts: The system is updated with the contact information of the customers.
Initiate The Blast: The call blasting software sends the messages to the selected list.
Receiving Feedback: Customers respond by pressing specific keys or speaking on the phone, which the system records and analyzes.
Data Collection and Analysis: The responses are saved into a central system for review and to gain insights for improvement.

Advantage of IVR Blasting for Feedback Collection

Scalability: It enables you to connect with thousands or even millions of customers swiftly. This scalability surpasses that of traditional methods such as email or manual calls.
Real-Time Feedback: Responses are recorded instantly, allowing businesses to act on challenges instantly.
Customizable: The messages can be customized to meet specific requirements, regions, or languages, ensuring a personalized experience for the customer.
Accessibility: The IVR system operates on any phone, ensuring accessibility for customers regardless of whether they have a smartphone or access to the internet.
Cost-effective: By outsourcing the process, call blasting software significantly reduces costs compared to maintaining a team for manual feedback collection.
Convenience for Respondents: Customers can respond at their convenience without needing to type lengthy emails or attend in-person surveys.

Application for Feedback Collection

Customer Satisfaction Surveys: After delivering the product or service, IVR blasting can collect feedback on the customer’s experience. It helps to identify business strengths and areas for improvement.
Employee Feedback: Blasting isn’t limited to customers; It can also be used internally to collect feedback from employees on workplace policies, engagements, or satisfaction.
Market Research: It can also be used as a survey to gauge customer sentiments about new products, services, or branding strategies.
Event Feedback: An attendee feedback post-event, ensuring insights into the event’s success and its shortcomings.
Net Promoter Score Surveys: By utilizing NPS surveys, the company can efficiently identify customer loyalty.

The Best Practices Any Business Can Do Are

To keep your messages concise: Keep your content crisp and clear to keep customers engaged.
To Provide Clear Instructions: Ensure your message outlines how customers can respond through keypads or voice messages.
To Provide Regional Language: Tailoring messages in regional languages can significantly improve response rates.
To offer an incentive: We all love offers! Encourage them with small incentives or discounts to gain loyalty points from your customers.

The Success of IVR Feedback Campaigns

Customer Satisfaction Score: Insight into how a customer feels about the process.
ROI: Value-driven from feedback campaign.
Completion Rate: Value extracted from the customer survey compared to those who started it.
Response Rate: People who have interacted with the IVR System.

Final Thought

IVR blasting is a game-changer in feedback collection, combining efficiency, scalability, and cost-effectiveness. Businesses can automate processes and collect feedback from a large audience at once using call-blasting software, which leads to data-driven decision-making. IVR is implemented with thoughtful planning and customer-centric strategies, enhancing feedback collection while strengthening the bond with customers.

Enhancing IVR solutions like call blasting ensures businesses stay ahead of the curve, delivering superior experiences and actionable insights to fuel growth.

SanCCS(Call Center Solution)

SanCCS(Hosted Call Center Solution)

EasyGoIVR(Hosted IVR)

SanE-Visa(Immigration CRM)

VedaERP(LMS and ERP Software)

SanTMS(Ticket Management)

SanTrans(Transport Management)

SanORDO(Order Management)

SanIPPBX

TeamInspector

SanOBD(IVR Blasting)

SanIVR Bot