Top 10 Cloud PBX System for Small and Medium Businesses

Best cloud PBX system provider

Every small- to medium-sized business needs a communication platform that helps teams stay connected and work more smoothly. A Cloud PBX System makes it much easier and cheaper to manage business communication.

According to Reanin, over 60% of SMBs have migrated from on-premises PBX systems to Cloud-Based PBX Systems.

In this blog, we will explore the top 10 IP PBX system for small and medium businesses, highlighting their features, benefits, and how they can enhance your business communication.

What is a Cloud PBX System?

It is a system, also known as a virtual phone system, cloud telephony system, or IP PBX System, that operates over the internet rather than on-premises hardware or copper telephone lines. It allows businesses to manage internal and external phone calls using IP technology or VoIP Technology.

In straightforward terms, a Cloud PBX Phone System hosts your entire phone network in the cloud, enabling your team to make, receive, and route calls from everywhere, using smartphones, IP-phones, or computers.  

Why You Should Consider an IP PBX System In SMBs?

Small and medium businesses are moving towards IP PBX Systems because they provide enterprise-grade communication at an affordable cost. An IP PBX Software uses the internet to manage and route calls instead of traditional phone lines. It offers scalability, flexibility, and cost savings that suit SMB budgets perfectly. 

Here’s why it’s worth considering: 

  1. Cost Saving: No need for costly hardware, pay only for what you use. 
  2. Flexibility: Work from anywhere, with just an internet connection. 
  3. Scalability: Perfect for growing SMBs ready to expand their connections. 
  4. Business Continuity: Call stays active even during outrage or any relocations. 
  5. Professional Image: Offer a toll-free number. IVR and call queues are like enterprise systems. 

Top 10 Cloud- PBX Systems Providers for SMBs

Here are the best Cloud Telephony system providers listed below; if your company is seeking a feature-rich system that’s cost-efficient for small and medium businesses. 

Sl.no

Company Product 

Features

1

SanIPPBX by SAN Softwares

  • CDR Report
  • MIS Reporting
  • Call Conference
  • Call Transfer
  • Multilevel IVR 
  • Automatic Call Distribution 
  • Web Voicemail Interface
  • SMS/ Email API Integration
  • Call Routing (DID & ANI) 
  • SIP Trunking 
  • Three-Way Calling
  • Automated Attended
  • DISA/DOSA 
  • Click To Call Integration
  • 3rd Party CRM Integration 
  • Real-Time Analytics and Report  
  • Mobile App 
  • Caller ID 
  • IP Phone Support 
  • ERCC

2

Dialpad

  • AI-Powered Transcript and Conversation Intelligence 
  • Unified Collaboration: Voice, Video, and messaging
  • Mobile App 
  • 3rd Party Integration
  • IVR and Auto attendant
  • Analytics

3

TeleCMI 

  • Call Management 
  • Auto Attendant
  • Multi-Team Management
  • Call Analytics 
  • Omnichannel Support
  • IP Phone Support
  • Admin Controls 

4

RingCentral 

  • IVR 
  • AI Meeting Transcripts
  • AI-Powered Video Meeting 
  • Internet Fax
  • CRM Integration
  • Auto Call Recording

5

Nextiva 

  • Inbound and Outbound Voice
  • Business SMS
  • Web Chat: Live & Bot
  • Advance Reporting
  • AI Transcription & Summarization
  • Video Meeting

6

8×8

  • Unlimited Calling, SMS, and Fax
  • Multi-Level Auto Attendant 
  • Call Recording 
  • Visual Voicemail
  • Overhead paging 

7

CloudTalk 

  • International Number (160+ Countries)
  • Softphone for desktop
  • Call recording
  • Workflow automation
  • Salesforce Integration
  • Single Sign-On 

8

CallHippo

  • Number Porting 
  • Voicemail 
  • Caller ID 
  • Smart DID Routing
  • Global Connect
  • Call Queuing Software
  • Gamification 
  • Spam Watch 
  • Call Tagging 
  • Campaign Re-run 

9

The Telephony Co

  • International toll-free number
  • End-to-End Call Management 
  • Real-time Call Reporting 
  • Easy Integration with CRM 

10

The Real PBX

  • Call Whispering 
  • Virtual Phone Numbers
  • Voicemail
  • Call Queuing 
  • Number Portability 
  • Softphone 
  • Stand-Alone Dialer 

1. SanIPPBX- IPPBX Software by SAN Softwares

SanIPPBX by SAN Softwares connects branches and multi-branch offices over the internet to establish voice calls. Our IPPBX System can provide interconnectivity for all media, such as PRI, analog lines, SIP, and GSM. At the same time, using any resource (analog phone, IP Phone, PC, Laptop, smartphone, etc.), it is scalable and interoperable with any existing setup, and multi-functional

Why should SMBs choose SanIPPBX? 

If you are a small- or medium-sized business, looking for a cloud PBX system. Then bring your teams, branches, and customers closer with the SanIPPBX solution by SAN Softwares. It is an all-in-one cloud telephony system that seamlessly connects through the internet using any device. Here’s why you will love us on board. 

  • Easily connecting multiple offices if you are thinking of scalability. 
  • Cost-efficient—enjoy unlimited calling via SIP and GSM lines at minimal cost. 
  • Easy and flexible setup, which works perfectly with your existing devices and system 
  • All in on communication. 
  • 24×7 Support 

Features offered by SanIPPBX- Cloud Telephony System 

  • Detailed CDR and MIS reports for call tracking and insights. 
  • Multilevel IVR for professional call management
  • Automatic Call Distribution (ACD) for efficient routing 
  • Call Conferencing, transfer, & three-way calling for team collaboration 
  • Click-to-Call dialer. Power Dialer and CRM integration with Salesforce, Zoho PhoneBridge, and HubSpot CRM for smoother workflows. 
  • Sip Trunking for cost-effective calling
  • Web Voicemail & Mobile App for remote accessibility.
  • Caller ID, DISA/DOSA, and ERCC for secure, smart communication. 
  • IP Phone System support, ensuring modern connectivity options 

And more… 

Price: Contact sales time today.

2. Dialpad

Dialpad is another intelligent AI-powered communication platform that brings all features together, and more. Dialpad is another excellent alternative for SanIPPBX- IP PBX System, offering a cloud telephony system that provides flexibility and modern communication capabilities for growing businesses. 

Why choose Dialpad’s hosted PBX system? 

  • No hardware required (Unless you need anything)
  • Suitable for business scaling from SMBs to Enterprise 
  • AI-Generative Software 
  • Flexible with a modern collaboration solution over the internet
  • Gets standard support (24/7 support only available under pro and enterprise plans) 

Features offered by Dialpad

  • Dialpad AI goes beyond real-time transcription by turning conversation into actionable insight through post-call summaries, automated tasks, and live coaching alerts. 
  • The Dialpad Cloud PBX System unifies calling, messaging, and video conferencing into one app, eliminating the need for multiple tools and logins. 
  • Its IP Phone System ensures a seamless mobile and desktop experience, offering full features and integrations with tools like Salesforce for hybrid and remote teams. 
  • This PBX system goes beyond easy calling, with native integrations with tools like Zendesk, Microsoft 365, and Google Workspace for seamless collaboration across teams and locations. 
  • Dialpad offers a virtual receptionist (IVR) feature that streamlines call routing, integrates with contact centers, and provides real-time reports and analytics, such as queue time and call performance. 
  • It offers intelligent analytics, including visual dashboards, call heat maps, and AI insights, to help businesses track performance and enhance CX. 

3. TeleCMI

TeleCMI is an alternative offering a cloud-based, hosted PBX system that operates over the internet via Voice over Internet Protocol (VoIP). This eliminates the need for physical on-premises hardware and design for businesses of all sizes. 

Why choose TeleCMI? 

  • It is reliable and offers security with 99.99% uptime, multi-layer security with end-to-end encryption, and built-in disaster recovery. 
  • Enhanced productivity with the advanced IPPBX Systems feature. 
  • Easily scales with business growth, allowing the addition or removal of users and features as needed without technical complexity. 

Features Offered By TeleCMI 

  • TeleCMI includes an advanced call management system with multi-level IVR, intelligent call routing, call queuing, and call forwarding. 
  • It has auto attendance, as it acts as a virtual receptionist, automatically answering calls and guiding callers through a multi-level IVR menu to the correct department or agent.
  • Tele CMI’s Cloud PBX System allows administrators to oversee multiple departments or locations and maintain consistency across distributed teams through role-based access and centralized control.
  • It provides detailed call analytics, including real-time insights and reports on call volumes, patterns, agent performance, and missed calls. It helps us make data-driven decisions and optimize performance. 
  • It enables smooth communication across various channels, including voice, chat, SMS, email, and social media, on a single platform. 
  • It also facilitates the integration of physical IP desk phones with the cloud telephony system for a consistent in-office experience, alongside web, desktop, and mobile apps. 
  • Every small- to medium-sized business needs a communication platform that helps teams stay connected and work more smoothly. A Cloud PBX System makes it much easier and cheaper to manage business communication.

4. RingCentral

RingCentral’s IP PBX System is an advanced cloud communication platform that brings messaging, faxing, calling, and AI-driven meeting capabilities into one unified solution. It serves as an alternative to SanIPPBX, offering scalability and flexibility for SMBs and enterprises.

Why choose RingCentral’s Cloud Phone System? 

  • 100% cloud-based, no hardware required
  • Ideal for remote, multi-location, and hybrid teams 
  • AI-powered meeting insight & transcripts 
  • Highly scalable for SMBs to large enterprises
  • Integration with CRMs. 

Features offered by RingCentral 

  • RingCentral’s IVR system automates call routing and improves the caller experience with multi-level menus and intelligent navigation. 
  • Its AI Meeting transcripts feature delivers smart note-taking, summaries, and searchable transcripts, making collaboration faster and more productive. 
  • The platform also supports AI-powered video meetings that offer noise removal, auto-follow camera, and live insights for seamless communication. 
  • With auto call recording and CRM integrations, RingCentral becomes a complete communication hub that connects sales, support, and operations in one place.

5. Nextiva

Nextiva’s Cloud PBX System offers a fully integrated communication and customer engagement platform that combines voice, messaging, chat, and AI into one powerful solution.

Why choose Nextiva?

  • Easy to use for teams of all sizes
  • Ideal for businesses looking for omnichannel communication
  • Strong reporting and analytics
  • AI-powered insights for productivity and customer satisfaction

Features offered by Nextiva

  • Nextiva’s IPPBX software supports both inbound and outbound calling, with high-quality VoIP.
  • Its Business SMS and Web Chat (Live & Bot) features enable teams to engage customers across multiple touchpoints.
  • Nextiva’s IP Telephony System provides advanced reporting dashboards to help businesses track call trends, agent performance, and customer experience metrics.
  • AI transcription and summarization automatically convert conversations into actionable insights, improving coaching and workflow efficiency.
  • Its video meeting solution brings collaboration to life with HD meetings, screen sharing, and team workspaces.

6. 8x8

8×8 Business Telephony Solutions deliver a flexible communication suite that combines voice, messaging, fax, and video into a single, secure, and scalable cloud system.

Why choose 8×8 as an IP PBX system provider?

  • Global reliability with high uptime
  • Unified voice, video, and messaging
  • Best for distributed teams
  • Strong enterprise-grade features

Features offered by 8×8

  • 8×8 offers unlimited calling, SMS, and fax, removing limitations for global and high-volume teams.
  • Its multi-level auto attendant ensures intelligent routing with customizable call flows.
  • Businesses can record calls easily for compliance, training, and quality assurance.
  • The platform also supports visual voicemail, making it easy for users to read messages without dialing in.
  • Overhead paging capabilities make it suitable for retail floors, warehouses, hospitals, and extensive facilities.

7. CloudTalk

CloudTalk is a modern cloud telephony/IPPBX software platform built to automate workflows, improve sales efficiency, and enhance customer experience.

Why choose CloudTalk?

  • Best for outbound sales and support teams
  • Highly customizable workflows
  • Wide international reach
  • Clean integrations with CRMs and helpdesks

Features offered by CloudTalk

  • CloudTalk’s IP Phone System provides international numbers from 160+ countries to help businesses expand globally.
  • Its softphone offers an intuitive desktop calling experience with all controls in one place.
  • Call recording ensures quality monitoring and compliance.
  • Workflow automation helps teams reduce manual work and accelerate call processes.
  • The IP Phone system integrates seamlessly with Salesforce and supports Single Sign-On for secure access.

8. CallHippo

CallHippo is a flexible IP PBX system designed for startups, SMBs, and global teams that need fast setup and innovative features.

Why choose CallHippo?

  • Quick setup and easy onboarding
  • Feature-packed for scaling businesses
  • Budget-friendly for startups
  • Strong outbound calling tools

Features offered by CallHippo

  • CallHippo- IP Phone System supports number porting, voicemail, and caller ID to maintain brand identity and communication consistency.
  • Smart DID routing ensures calls reach the right agents at the right time.
  • Global Connect automatically checks the customer’s time zone before dialing.
  • It’s a call queuing system that efficiently handles high call volumes.
  • Gamification features motivate teams and enhance productivity, while Spam Watch, Call Tagging, and Campaign Re-run make outbound operations smoother.

9. The Telephony Co

The Telephony Co. provides a global Cloud telephony platform designed for businesses needing international connectivity with ease of use.

Why choose The Telephony Co?

  • Ideal for businesses targeting global customers
  • Easy CRM integrations
  • Simple, intuitive call management
  • Designed for multi-location teams

Features offered by The Telephony Co

  • Its Cloud PBX Phone System offers international toll-free numbers to make businesses accessible worldwide.
  • End-to-end call management ensures smooth handling of inbound and outbound communication.
  • Real-time call reporting helps monitor performance and make data-driven decisions.
  • The platform integrates easily with leading CRMs for better workflow management.

10. The Real PBX

The Real PBX delivers a secure and scalable Cloud PBX system designed for professional communication, remote collaboration, and customer engagement.

Why choose The Real PBX?

  • High reliability and uptime
  • Affordable for SMBs
  • Built for scaling teams
  • Strong call management capabilities

Features offered by The Real PBX

  • Call Whispering allows supervisors to guide agents without the caller hearing.
  • It offers virtual phone numbers and voicemail to maintain global communication.
  • Call queuing distributes calls efficiently during peak hours.
  • The platform supports number portability and provides a built-in softphone.
  • A stand-alone dialer enhances outbound calling productivity.

Suppose you are looking for the best IP PBX provider in India for your small- to medium-sized business. SanIPPBX – Cloud PBX System is your best buddy!

Why?

Schedule your free demo today. 

Frequently Asked Questions

An IP PBX system is a modern business phone system that uses VoIP (Voice over Internet Protocol) to manage and route calls over the internet instead of traditional phone lines. It combines advanced call management features like call routing, IVR, call recording, voicemail, conferencing, and CRM integration—all through a single internet-based platform. IP PBX systems are cost-effective, scalable, and ideal for remote and hybrid teams.

The main difference lies in how calls are handled:

  • IP PBX System uses the internet to route calls and supports VoIP technology. It offers advanced features like mobile softphones, video calling, analytics, and cloud connectivity.

  • PABX (Private Automatic Branch Exchange) uses traditional analog or digital phone lines to route internal and external calls. It offers basic telephony but lacks the flexibility and smart features of IP-based systems.

In short:
IP PBX = Internet-based + feature-rich + scalable
PABX = Traditional telephony + limited features

PBX stands for Private Branch Exchange.

It is a private telephone network used by businesses to manage internal and external calling efficiently. A PBX system helps teams communicate using extensions, call transfers, voicemail, queues, and other telephony features.

 

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