Top 10 Cloud PBX System for Small and Medium Businesses

Best cloud PBX system provider

Every small- to medium-sized business needs a communication platform that helps teams stay connected and work more smoothly. A Cloud PBX System makes it much easier and cheaper to manage business communication.

According to research, over 62% of SMBs have migrated from on-premises PBX systems to Cloud-Based PBX Systems.

In this blog, we will explore the top 10 IP PBX system for small and medium businesses, highlighting their features, benefits, and how they can enhance your business communication.

What is a Cloud PBX System?

It is a system, also known as a virtual phone system, cloud telephony system, or IP PBX System, that operates over the internet rather than on-premises hardware or copper telephone lines. It allows businesses to manage internal and external phone calls using IP technology or VoIP Technology.

In straightforward terms, a cloud PBX phone system hosts your entire phone network in the cloud, enabling your team to make, receive, and route calls from everywhere, using smartphones, IP-phones, or computers.

Why You Should Consider an IP PBX System In SMBs?

Small and medium businesses are moving towards IP PBX Systems because they provide enterprise-grade communication at an affordable cost. An IP PBX Software uses the internet to manage and route calls instead of traditional phone lines. It offers scalability, flexibility, and cost savings that suit SMB budgets perfectly.

Here’s why it’s worth considering:

  1. Cost Saving: No need for costly hardware, pay only for what you use.
  2. Flexibility: Work from anywhere, with just an internet connection.
  3. Scalability: Perfect for growing SMBs ready to expand their connections.
  4. Business Continuity: Calls stay active even during outages or relocations.
  5. Professional Image: Offer a toll-free number, IVR, and call queues like enterprise systems.

Top 10 Cloud- PBX Systems Providers for SMBs

Here are the best Cloud Telephony system providers listed below; if your company is seeking a feature-rich system that’s cost-efficient for small and medium businesses.

Sl.No Company Product Features
1 SanIPPBX by SAN Softwares
  • CDR Report
  • MIS Reporting
  • Call Conference
  • Call Transfer
  • Multilevel IVR
  • Automatic Call Distribution
  • Web Voicemail Interface
  • SMS/ Email API Integration
  • Call Routing (DID & ANI)
  • SIP Trunking
  • Three-Way Calling
  • Automated Attended
  • DISA/DOSA
  • Click To Call Integration
  • 3rd Party CRM Integration
  • Real-Time Analytics and Report
  • Mobile App
  • Caller ID
  • IP Phone Support
  • ERCC
2 Dialpad
  • AI-Powered Transcript and Conversation Intelligence
  • Unified Collaboration: Voice, Video, and messaging
  • Mobile App
  • 3rd Party Integration
  • IVR and Auto attendant
  • Analytics
3 TeleCMI
  • Call Management
  • Auto Attendant
  • Multi-Team Management
  • Call Analytics
  • Omnichannel Support
  • IP Phone Support
  • Admin Controls
4 RingCentral
  • IVR
  • AI Meeting Transcripts
  • AI-Powered Video Meeting
  • Internet Fax
  • CRM Integration
  • Auto Call Recording
5 Nextiva
  • Inbound and Outbound Voice
  • Business SMS
  • Web Chat: Live & Bot
  • Advance Reporting
  • AI Transcription & Summarization
  • Video Meeting
6 8x8
  • Unlimited Calling, SMS, and Fax
  • Multi-Level Auto Attendant
  • Call Recording
  • Visual Voicemail
  • Overhead paging
7 CloudTalk
  • International Number (160+ Countries)
  • Softphone for desktop
  • Call recording
  • Workflow automation
  • Salesforce Integration
  • Single Sign-On
8 CallHippo
  • Number Porting
  • Voicemail
  • Caller ID
  • Smart DID Routing
  • Global Connect
  • Call Queuing Software
  • Gamification
  • Spam Watch
  • Call Tagging
  • Campaign Re-run
9 The Telephony Co
  • International toll-free number
  • End-to-End Call Management
  • Real-time Call Reporting
  • Easy Integration with CRM
10 The Real PBX
  • Call Whispering
  • Virtual Phone Numbers
  • Voicemail
  • Call Queuing
  • Number Portability
  • Softphone
  • Stand-Alone Dialer

1. SanIPPBX- IPPBX Software by SAN Softwares

SanIPPBX by SAN Softwares connects branches and multi-branch offices over the internet to establish voice calls. Our IPPBX System can provide interconnectivity for all media, such as PRI, analog lines, SIP, and GSM. At the same time, using any resource (analog phone, IP Phone, PC, Laptop, smartphone, etc.), it is scalable and interoperable with any existing setup, and multi-functional.

Why should SMBs choose SanIPPBX?

If you are a small- or medium-sized business, looking for a cloud PBX system. Then bring your teams, branches, and customers closer with the SanIPPBX solution by SAN Softwares. It is an all-in-one cloud telephony system that seamlessly connects through the internet using any device. Here’s why you will love us on board.

Features offered by SanIPPBX- Cloud Telephony System

And more...

Price: Contact sales time today.

2. Dialpad

Dialpad is another intelligent AI-powered communication platform that brings all features together, and more. Dialpad is another excellent alternative for SanIPPBX- IP PBX System, offering a cloud telephony system that provides flexibility and modern communication capabilities for growing businesses.

Why choose Dialpad’s hosted PBX system?

Features offered by Dialpad

3. TeleCMI

TeleCMI is an alternative offering a cloud-based, hosted PBX system that operates over the internet via Voice over Internet Protocol (VoIP). This eliminates the need for physical on-premises hardware and design for businesses of all sizes.

Why choose TeleCMI?

Features Offered By TeleCMI

4. RingCentral

RingCentral’s IP PBX System is an advanced cloud communication platform that brings messaging, faxing, calling, and AI-driven meeting capabilities into one unified solution. It serves as an alternative to SanIPPBX, offering scalability and flexibility for SMBs and enterprises.

Why choose RingCentral’s Cloud Phone System?

Features offered by RingCentral

5. Nextiva

Nextiva’s Cloud PBX System offers a fully integrated communication and customer engagement platform that combines voice, messaging, chat, and AI into one powerful solution.

Why choose Nextiva?

Features offered by Nextiva

6. 8x8

8×8 Business Telephony Solutions deliver a flexible communication suite that combines voice, messaging, fax, and video into a single, secure, and scalable cloud system.

Why choose 8×8 as an IP PBX system provider?

Features offered by 8×8

7. CloudTalk

CloudTalk is a modern cloud telephony/IPPBX software platform built to automate workflows, improve sales efficiency, and enhance customer experience.

Why choose CloudTalk?

Features offered by CloudTalk

8. CallHippo

CallHippo is a flexible IP PBX system designed for startups, SMBs, and global teams that need fast setup and innovative features.

Why choose CallHippo?

Features offered by CallHippo

9. The Telephony Co

The Telephony Co. provides a global Cloud telephony platform designed for businesses needing international connectivity with ease of use.

Why choose The Telephony Co?

Features offered by The Telephony Co

10. The Real PBX

The Real PBX delivers a secure and scalable Cloud PBX system designed for professional communication, remote collaboration, and customer engagement.

Why choose The Real PBX?

Features offered by The Real PBX

Suppose you are looking for the best IP PBX provider in India for your small- to medium-sized business. SanIPPBX – Cloud PBX System is your best buddy!

Why?

Schedule your free demo today.

Frequently Asked Questions

An IP PBX system is a modern business phone system that uses VoIP (Voice over Internet Protocol) to manage and route calls over the internet instead of traditional phone lines. It combines advanced call management features like call routing, IVR, call recording, voicemail, conferencing, and CRM integration—all through a single internet-based platform. IP PBX systems are cost-effective, scalable, and ideal for remote and hybrid teams.

The main difference lies in how calls are handled:

  • IP PBX System uses the internet to route calls and supports VoIP technology. It offers advanced features like mobile softphones, video calling, analytics, and cloud connectivity.
  • PABX (Private Automatic Branch Exchange) uses traditional analog or digital phone lines to route internal and external calls. It offers basic telephony but lacks the flexibility and smart features of IP-based systems.

In short:
IP PBX = Internet-based + feature-rich + scalable
PABX = Traditional telephony + limited features

PBX stands for Private Branch Exchange.

It is a private telephone network used by businesses to manage internal and external calling efficiently. A PBX system helps teams communicate using extensions, call transfers, voicemail, queues, and other telephony features.