Text-to-speech in the IVR system is helping call centres operate more smoothly. Understanding the possible benefits for a business is the first step to acclimating refinement.
In today’s booming digital world, you should always know that customer satisfaction can make or break your business. Almost every customer prefers a company with a fast and efficient support system. It is where text-to-speech comes into play, especially when integrated into the IVR system.
According to market research, the market size of TTS was already valued at USD 4.0 billion in 2024 and is projected to reach USD 7.8 billion by 2029.
Before starting with the benefits of TTS, let’s understand what exactly TTS is and how it works.
It is simple: Text-to-speech (TTS) technology turns written text into spoken words using computer-generated voice. It makes speech sound very natural, and it is used in many ways to engage customers and match their level of satisfaction.
The engine analyzes written text, breaking it down into characters. The system rebuilds these sound units into speech. Advanced algorithms focus on tone, rhythm, and emphasis to create lifelike voices. This makes interactions real, smooth, and natural.
As we all know, customers expect quick, personalized, and accurate responses when interacting with businesses. Text-to-speech helps to achieve this by delivering.
Implementing text-to-speech in your IVR system can lead to cost savings in several ways:
Accessibility is essential for businesses that want to offer fair services. This technology helps ensure your Hosted IVR System is user-friendly for many people, including:
In a time when personalization is key to customer loyalty, it can offer personalized experiences to many customers. Here’s how:
It can make operations smoother and boost productivity for both customers and your support team:
The world continues to change. The business is growing alongside, but avoid being lack behind. Implementing the best Text-To-Speech In IVR System will future-proof the business, preparing both employees and customers for the technological wave that’s changing business operations worldwide.
And with globalization increasing, adapting to TTS is not only a bonus but a necessity.
And EasyGoIVR can help with that! Talk to us to find out how we’re using TTS to help businesses like yours succeed.
Yes, you can change in EasyGoIVR Text-to-Speech. You can pick from various genders, accents, and tones. Our software allows fine-tuning of Pitch and Speech.
Voice quality matters, choosing a natural and soothing voice that aligns with your brand. Also, if you consider multiple languages, proper pronunciation, and system integration capabilities. Ensure scalability to handle call volume fluctuations.
Text-to-speech puts life in the IVR system. It Converts written prompts into spoken words, guiding the caller through options. This software enables robust content delivery and rapid update without re-recording.
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