Do you know? Choosing the Best Call Center Software for your business can boost operational efficiency, customer satisfaction, and agent performance. Here, we will explore 10 top Call Center Software that can benefit your business.
It is a tool that helps business manage their inbound and outbound telephony operations. This software allows the customer service and sales teams to manage and route phone calls from customers to skilled agents.
The Call Center Solution has features like Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Call Routing and transcription, CRM, and Workforce Management Tools.
You can consider Call Center Solutions if your business wants these:
Companies like SAN Softwares offer dynamic Cloud Call Center Solutions for Call Center to enhance customer engagement and improve the resolution of call rates. If you want to know better Schedule a Demo to enhance the connectivity and streamline your call center operations.
S.No | Call Center Softwares | Features |
1 | SanCCS By SAN Softwares |
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2 | Exotel |
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3 | TeleCMI |
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4 | Ring Central |
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5 | Zendesk |
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6 | Cloud talk |
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7 |
| |
8 | Dailpad |
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9 | Nextiva |
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10 | JustCall |
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11 | TalkDesk |
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SAN Softwares is a product-based software company that offers calling solutions for the Inbound and Outbound industry. The Call Center Solution, which is called SanCCS is suitable for organizations of all sizes and different industries worldwide.
Key Features:
Pricing:
Starter: Rs. 1499/ User (Minimum 10 Users)
Premium: Rs. 1849/ User (Min 10 Users)
Pro: 2099/ User (Min 10 Users)
Enterprise: Customised (More than 10 users)
Contact:
Email: sales@sansoftwares.com
Sales: +91 9999-121-735
Exotel is an AI communication platform that offers Contact Center Solutions for inbound and outbound call centers worldwide. This platform is suitable for teams of all sizes and dispersed across multiple locations.
TeleCMI is an AI-driven outbound call center software that manages outgoing interactions in a single dashboard. Incorporating AI, analytics, automation, and integrations allows businesses of all sizes to communicate with customers, boost agent productivity, and grow their business without complexity.
Key Features:
Pricing:
Ring Central Cloud Contact Center Software offers robust functionalities to smoothen customer service operations.
Key Features:
Zendesk is a cloud-based customer service softwares offering omnichannel communications. The Contact Center Software is integrated into the customer service suite so agents can provide phone support along with communication channels from the same workspace.
CloudTalk Voice is a user-friendly Hosted Call Center Software that caters to both inbound and outbound call operations.
Squaretalk is a powerful AI-powered cloud contact center solution with built-in sales automation.
Key Features:
This Cloud Call Center Software offers traditional phone calls along with web conferencing, SMS, and Chatbots for Communication and AI Integration for better agent assistance.
Key Features:
Nextiva is ideal for businesses with virtual call centers/ Cloud Call Center Software as it supports self-service and automated multichannel customer support.
Key features:
JustCall is call center software that offers an AI-Business Phone system with Global reach.
Key Features:
TalkDesk is an excellent Contact Center Solution for hybrid call centers handling both inbound and outbound calls, offering an agent-friendly interface for easy navigation.
Key Features:
Check out SAN Softwares best call center software SanCCS, which will help you seamlessly manage remote sales and support interactions. The platform provides inbound and outbound solutions, multi-level IVR, auto-dialers, call analytics, conditional call routing, and more to boost call resolution and agent efficiency. Schedule a demo to explore the benefits of SAN Softwares call centre software.
On-Premise: The platform is installed on company servers.
Hybrid: A mixed of cloud-based and on-premises solutions.
Inbound Call Center Software: It is designed for handling incoming customer queries.
Outbound Call Center Software: Is focused on making out going calls for sales or support
The main difference is normal call center solution is hosted on-premises by the organisation using it. However, cloud-based contact center operates entirely online, with the data and software hosted remotely.
SAN Softwares is a company dedicated to providing complete software solutions to Corporate and end-user customers.
SAN Softwares is a company dedicated to providing complete software solutions to Corporate and end-user customers.