Do you know? Choosing the Best Call Center Software for your business can boost operational efficiency, customer satisfaction, and agent performance. Here, we will explore 10 top Call Center Software that can benefit your business.
It is a tool that helps business manage their inbound and outbound telephony operations. This software allows the customer service and sales teams to manage and route phone calls from customers to skilled agents.
The Call Center Solution has features like Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Call Routing and transcription, CRM, and Workforce Management Tools.
You can consider Call Center Solutions if your business wants these:
• Improve Customer support team performance
• Increase end-customer satisfaction
• Streamline customer support operations
• Scale up and down when needed
• Gain insights and improve agent Productivity from live monitoring, quality control, and recording.
• Cost-effective calling solution
• Incorporate additional applications
1. Interactive Voice Response (IVR): It is a self-service calling feature that answers inbound calls and allows the caller to interact with the menu using voice or keypad.
2. Omnichannel Integration: With the help of Omnichannel Solution Integration, you can easily connect with your customer via multiple social media platforms, E-mail, SMS, and Video calls.
3. Automatic Call Distribution: Robust Call Center Solution automatically routes calls to agents based on their availability and skill set.
4. Dynamic Analytics & Report: You can easily check various reports on performance, attendance, analytical reporting, and call logs.
5. CRM Integration: You can integrate the software with CRM software (Customer Relationship Management) platforms to ensure agents can access all customer history and interactions. The integration automatically retrieves data during customer conversations, enabling agents to personalize their approach in real time.
6. Dynamic Call Dialer: Multiplier call dialers, such as predictive, preview, manual, and progressive dialers, can ensure higher call pickup rates.
Companies like SAN Softwares offer dynamic Cloud Call Center Solutions for Call Center to enhance customer engagement and improve the resolution of call rates. If you want to know better Schedule a Demo to enhance the connectivity and streamline your call center operations.
| S.No | Call Center Softwares | Features |
| 1 | SanCCS By SAN Softwares |
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| 2 | Exotel |
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| 3 | TeleCMI |
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| 4 | Ring Central |
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| 5 | Cloud talk |
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| 6 | Zendesk |
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| 7 | Squaretalk |
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| 8 | Dailpad |
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| 9 | JustCall |
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| 10 | TalkDesk |
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SAN Softwares is a product-based software company that offers calling solutions for the Inbound and Outbound industry. The Call Center Solution, which is called SanCCS is suitable for organizations of all sizes and different industries worldwide.
Key Features:
• Automated Call Distribution: Allocation of calls based on agent availability of agent, skills of agent, department of the agent, and many other parameters.
• IVR: Transforming telephony technology through automation enhances caller interactions, efficiently gathers essential information, and intelligently routes calls for optimal service.
• IVR Blasting: Effortlessly send voice messages to numerous recipients at once. If you’re a business or organization, you can customize this feature in your call centre solution for marketing, surveys, or reminders.
• Click-to-Call: Integration of this calling option with the click-to-call button on the website and internal CRM.
• 3rd-Party CRM Integration: It allows integration with more than 20 third-party CRMs, including Sugar CRM, Zoho Leadsquared, Zendesk, and Microsoft Dynamics 365.
• Webphone Enabled: It allows configuration of the DND, hang-up, and auto-answer buttons. Additionally, it features zero installation, auto-configuration, and multi-OS support.
• Multiple-Dialers: Streamline the calling process and allow agents to focus on offering meaningful conversation.
• Video Calling: Provide a live video chat platform so you and your client can have real-time face-to-face discussions from anywhere.
• Auto callback on missed calls: It offers the exceptional feature of automated callback if any agents miss the call. This predictive dialling software is the greatest asset to increase your reach.
• Report Scheduler: It allows scheduling reports, defining E-mail ID in To, CC, customized subject and body, and match conditions.
• Co-browsing: It allows visual engagement technology that allows multiple users to browse and control the same web page.
• QA Module: This solution offers real-time monitoring, flexible dispositions, tailored question selection, intuitive access to dashboards, comprehensive case management, productivity tracking, and dynamic scoring powered by QA tools, ensuring you stay ahead of the curve.
• Mobile Agent App: Agents can easily access the app from anywhere. This telecalling software allows agents to become available, receive customer calls, and utilize all call centre features through the app.Omnichannel Solution.
• Cloud-Based Calling: With the help of Cloud Based Call Center Solutions, you can streamline all customer communication channels, including voice calls, SMS, and digital interaction.
• AI-Powered Quality Auditing Module: The AI-driven QA module solution provides sentiment analysis, instant reporting & analytics, automated quality assessment, AI recommendations for enhancement, multilingual support & smooth operation, effortless API integration, and additional features. Enjoy seamless advancements and operational efficiency.
Exotel is an AI communication platform that offers Contact Center Solutions for inbound and outbound call centers worldwide. This platform is suitable for teams of all sizes and dispersed across multiple locations.
• Auto Call Recording: This system facilitates call recording, enabling us to enhance service quality by monitoring interactions and providing valuable training for our agents. It's all about ensuring every conversation contributes to a stellar customer experience!
• Drag-and-Drop IVR Builder: You can build call flow, set up voicemail, custom greetings, etc. without needing a developer.
• Complex Integration: You can integrate all your channels into one interface, from messaging apps to various CRM / Helpdesk software.
• IVR Integration: It enables customers to resolve their issues independently and allows agents to focus on more complex queries.
• Daily Email Reports: This allows you to gain a detailed view of how the customer-facing team is performing via email.
TeleCMI is an AI-driven outbound call center software that manages outgoing interactions in a single dashboard. Incorporating AI, analytics, automation, and integrations allows businesses of all sizes to communicate with customers, boost agent productivity, and grow their business without complexity.
Key Features:
• Omnichannel Communication: Unifies all caller communications, like voice, SMS, email, chat, and social media, into one platform.
• Advanced IVR & Smart Routing: Simplify call flows to route the customers to the right agents in an instant with rules-based routing and keypad entry.
• Automation: Increase productivity through automated dialing, transcriptions, smart routing, and real-time agent coaching.
• CRM Integrations: Integrate with solutions such as Zoho, Salesforce, and Pipedrive for end-to-end seamless processes.
• Real-Time Analytics & Dashboard: Track KPIs, visualize agent performance, and make real-time optimization decisions.
Ring Central Cloud Contact Center Software offers robust functionalities to smoothen customer service operations.
Key Features:
• IVA: It offers both voice and digital self-service capabilities to your customers with Intelligent Virtual Agent (IVA).
• Omnichannel Support: It lets you stay connected to customers 24/7 across voice and with 20+ digital channels.
• Call Management: Improves operations with features such as real-time call monitoring, whisper or takeover IVR, and skill-based routing.
Zendesk is a cloud-based customer service softwares offering omnichannel communications. The Contact Center Software is integrated into the customer service suite so agents can provide phone support along with communication channels from the same workspace.
Key Features:
• Embedded Voice & Voice API: Incorporate a call button on your company website to give customers easy access to contact you.
• Omnichannel Agent Workspace: It enables agents to manage and track calls, emails, and text interactions from a single platform.
• IVR: A simple menu helps customers resolve their queries without waiting for any agents.
• Customer Service Automation: It allows the customer to resolve their problem with the help of automation technology.
CloudTalk Voice is a user-friendly Hosted Call Center Software that caters to both inbound and outbound call operations.
Key Features:
• International Numbers: It provides seamless international numbers, enabling businesses to connect globally with local presence, and enhancing communication and customer experience.
• 3-Way Calling: It allows agents to listen in or invite experienced colleagues to help them with complex customer issues.
• Call Transcription: Transcribe conversation into multiple languages automatically.
• Call Flow Designer: Make the incoming call experience match what your customers want and what your business needs.
• Voicemails: Reply to customer voicemails from any location and at any time you access them.
Squaretalk is a powerful AI-powered cloud contact center solution with built-in sales automation.
Key Features:
Key Features:
• Predictive Dialer - Connect prospects instantly with automated dialing, smart routing, and voicemail detection.
• Omnichannel Messaging - Manage voice, WhatsApp, SMS, and email from one browser-based workspace.
• AI Voice Agents - Offload routine calls to conversational bots that book meetings, qualify leads, and handle FAQs.
• Global Local Numbers - Boost answer rates with caller IDs in 150+ countries.
• Real-Time Monitoring – Live dashboards, sentiment analysis, call recordings, and whisper/barge for coaching.
• CRM & App Integrations - Native connectors for Zoho, Pipedrive, Freshworks, Lynx, plus open API.
• Scalable & Secure - ISO-compliant cloud, MFA, granular roles; add users or whole teams in minutes.
This Cloud Call Center Software offers traditional phone calls along with web conferencing, SMS, and Chatbots for Communication and AI Integration for better agent assistance.
Key Features:
• AI-Powered Agent Assist: Accelerate Quality Assurance(QA) reviews, reduce compliance risk, and improve agents' efficiency with AI Scorecards.
• Multichannel Communication: Allow agents to engage customers across multiple channels like voice, social media, chat, and more.
JustCall is call center software that offers an AI-Business Phone system with Global reach.
Key Features:
• AI Voice Agent: Your agents will get real-time guidance for higher agent productivity and it will also customer experience with just a few clicks.
• Agent Coaching: It allows you to see through agents' live conversations during calls so that you can understand agents' potential and areas of improvement.
• Comprehensive Call Center Feature: You can create a seamless experience with multi-level IVR, call routing, and mobile apps to answer calls when agents are away from their workspace.
• Sales Dialer: Your sales team can seamlessly reach customers with AI-powered auto-dialing so your team can focus on connecting with great conversation and book more meetings.
TalkDesk is an excellent Contact Center Solution for hybrid call centers handling both inbound and outbound calls, offering an agent-friendly interface for easy navigation.
Key Features:
• Employee Collaboration: Allows tools and integrations for seamless communication between the departments, teams, and employees.
• AI for Omnichannel Engagement: With one platform to engage N number of customers across every channel, voice, or digital with automation.
• AI Workforce engagement: Allows engagement and management tools to make the lives of agents, decision-makers, and managers easy.
Check out SAN Softwares best call center software SanCCS, which will help you seamlessly manage remote sales and support interactions. The platform provides inbound and outbound solutions, multi-level IVR, auto-dialers, call analytics, conditional call routing, and more to boost call resolution and agent efficiency. Schedule a demo to explore the benefits of SAN Softwares call centre software.
On-Premise: The platform is installed on company servers.
Hybrid: A mixed of cloud-based and on-premises solutions.
Inbound Call Center Software: It is designed for handling incoming customer queries.
Outbound Call Center Software: Is focused on making out going calls for sales or support
The main difference is normal call center solution is hosted on-premises by the organisation using it. However, cloud-based contact center operates entirely online, with the data and software hosted remotely.
SAN Softwares is a company dedicated to providing complete software solutions to Corporate and end-user customers.
SAN Softwares is a company dedicated to providing complete software solutions to Corporate and end-user customers.
