Call support and sales are still prominent options to provide support to the customers. According to a report on the customer experience rate of 2020, almost 66% of customers use a phone support system instead of any other support channel. After seeing this fact, you might be thinking of starting a call center but starting a call center is not an easy task. It requires careful planning, and it's easy to get tripped up along the way.
This is where a modern Ticket Management System becomes essential, as it has become the cornerstone of effective customer service operations in any business. It not only helps your agent consolidate issues but also tracks and automates repetitive tasks on a unified platform.
We know you are reading this blog, and you might be looking for a good Ticketing System for your team. We aim to simplify your search by comparing the top 10 Helpdesk Systems available.
Before we proceed with the blogs, let's clarify what a Help Desk Ticketing System Software is and how you should utilize it for your business.
Helpdesk Software is a Ticketing Tool that enables organizations to centrally manage, organize, and resolve customer support issues and inquiries via ticket management, omnichannel communication, automation, and many other features. You can refer to it as a helpdesk ticketing system, as it includes tickets, which are essential for an efficient Support system.
There are hundreds of questions to solve; you and your team can’t just rely on old lead methods! Here is why you should use it:
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We understand that your need for Help Desk Software is clear. Next, we will review the top 10 ticketing software options for your business. This information may help you choose the best solution.
Let's look at the Top Ticket Management Software features, price, and how they stack up against each other.
| Sl.No | Helpdesk Ticketing System | Features |
|---|---|---|
| 1. | SanTMS by SAN Softwares |
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| 2. | HubSpot's Help Desk |
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| 3. | Zendesk |
|
| 4. | Zoho Desk |
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| 5. | Freshdesk |
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| 6. | Salesforce Service Cloud |
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| 7. | Help Scout |
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| 8. | HappyFox |
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| 9. | Jira Service Hub |
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| 10. | LiveAgent |
|
Do you want to know if Ticketing Management System is a best fit for your team’s requirements?
Best for: Businesses that require a combined call center and helpdesk solution in a single tool for any size organization.
SanTMS distinguishes itself as a leading Helpdesk Ticketing System. It simplifies the management of customer inquiries. Its primary objective is to support both your company and customers by optimizing how issues are reported, assigned, and resolved.
The features we offer:
Contact our sales team:
Phone no: +91 9999-121-735, +0124-4310736,
E-mail: sales@sansoftwares.com
Visit our website: SAN Softwares
Best for: Companies already using HubSpot CRM and marketing tools.
HubSpot Service Hub is a customer service Help Desk Software designed to foster strong customer relationships, streamline support desk ticket system operations, and turn customers into advocates. Integrated within the HubSpot ecosystem, it provides teams with complete visibility into customer interactions throughout the entire lifecycle.
This helpdesk system includes features such as live chat, shared inboxes, ticketing, and a knowledge base, enabling your team to respond more quickly. It also offers a self-service portfolio with advanced tools to enhance helpdesk operations.
Key Features:
Also read this: 5 Signs Your Business Needs a Ticketing System like SanTMS
Best for: Large organizations needing deep analytics & integrations.
Zendesk offers powerful Help Desk Software, which is widely used by customer service and engagement teams as a platform designed to help businesses manage and streamline their support operations.
Key Features:
Best For: SMBs and growing businesses looking for value with performance
Zoho Desk is one of the reliable and budget-friendly Ticket Management Software built for SMBs and startups. Trusted by global businesses, it offers a competitive set of tools to manage customers and support via chat, mail, live chat, telephony, and more. It is also powered by AI Assistant, Zia, which powers smart automation and more. It helps teams to improve efficiency and deliver better customer experiences.
Key Features
Freshdesk is also a good choice as help desk ticketing software by Freshworks. It is built to deliver fast, personalized support at scale. It’s powerful, and it is blended with omnichannel capabilities, automations, and insightful reporting, which will help your business streamline operations with overwhelming manual support teams.
Key Features
Best for: Enterprises needing advanced case management & deep CRM integration
Salesforce Service Cloud is regarded as one of the most favored help desk software solutions. It facilitates businesses in providing personalized and interconnected service experiences across various channels.
Leveraging its integrated artificial intelligence, sophisticated case management, automation capabilities, and real-time analytics, Service Cloud enables agents to address issues promptly and enhance customer satisfaction.
Furthermore, its seamless integration with sales, marketing, and data tools renders it particularly advantageous for organizations aiming to unify customer relationships and scale operations across departments.
Key Features
Best for: IT ticketing systems for small businesses that are looking for a user-friendly service desk platform.
Help Scout is a leading helpdesk system known for its clean interface and fast setup. It helps teams scale support with its workflow automation, a built-in knowledge base, shared inboxes, and insightful reporting, while maintaining personal customer interactions.
It also claims it enables teams to support 52% more customers by automating routine tasks, making it ideal for small businesses, startups, and SaaS companies.
Key Features
Best for: Support teams of mid-sized to large enterprises handle high ticket volumes while also seeking a clean user interface, chatbot functionality, and automation.
HappyFox provides one of the best help desk software solutions for small to mid-sized businesses. It enhances automation and efficiency for high-volume support teams by centralizing all inbound support requests, including email, chat, phone, and social media, into a unified ticketing system.
This system incorporates smart automation, SLA timers, and bulk actions to simplify everyday workflows. Additionally, its AI features, mobile support, and integration capabilities allow support teams to scale effectively while maintaining control and visibility.
Key Features
Best for: IT teams, DevOps, and enterprises that require robust request and incident management, along with seamless developer collaboration.
Jira Service Management by Atlassian is a powerful helpdesk system built for modern teams. It combines the ITSM best practices with seamless workflows, helping teams to manage requests, incidents, changes, and assets from a single platform. Its close integration with Jira Software makes it the preferred choice for IT support and DevOps operations.
Key Features
Best For: Businesses that prioritize live chat, real-time support, and a multi-channel ticketing system in one unified platform.
LiveAgent is a feature-rich helpdesk solution designed for businesses that want fast, personal customer support across chat, email, calls, and social media. Its real-time tools, like AI integration and live chat in a call center, make it perfect for business needs instantly, and omnichannel service.
Key Features
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Picking the right Ticketing System is easier when your business knows what you are looking for. Here are 5 options you should check.
Just imagine your support team, where no customer query slips through the cracks, where your agents don’t just respond, they connect. Yes, it is true, and it is a promise from SanTMS, Best Help Desk Software/Ticket Management System. Built with your unique needs in mind. Our Ticket Management Software is more than just a ticketing tool; it is your ally in delivering fast, reliable, and personalized customer support.
Whether your customers reach out via email, call, or chat, everything flows into one unified dashboard. What sets us apart? Seamless call center integration, intelligent workflow automation, and real-time queue and user management, so your team always stays ahead, never overwhelmed. SanTMS doesn’t believe in one-size-fits-all; we help you customize workflows, tailor support journeys, and maintain complete visibility without the bloated costs of global platforms. If you're ready to turn support into your brand’s strength, not a struggle, SanTMS is ready to grow with you.
Enhance your customer support experience! Schedule a personalized demo today to discover how SAN Softwares- SanTMS Ticket Management Software can enable your team to support more effectively and efficiently.
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An IP PBX system is a modern business phone system that uses VoIP (Voice over Internet Protocol) to manage and route calls over the internet instead of traditional phone lines. It combines advanced call management features like call routing, IVR, call recording, voicemail, conferencing, and CRM integration—all through a single internet-based platform. IP PBX systems are cost-effective, scalable, and ideal for remote and hybrid teams.
The main difference lies in how calls are handled:
In short:
IP PBX = Internet-based + feature-rich + scalable
PABX = Traditional telephony + limited features
PBX stands for Private Branch Exchange.
It is a private telephone network used by businesses to manage internal and external calling efficiently. A PBX system helps teams communicate using extensions, call transfers, voicemail, queues, and other telephony features.
SAN Softwares is a company dedicated to providing complete software solutions to Corporate and end-user customers.
SAN Softwares is a company dedicated to providing complete software solutions to Corporate and end-user customers.
