Top 10 Help Desk Software Solutions for Business

Don’t you think that your modern support team needs modern Help Desk Software? By now, you should already know that customer requests and complaints cannot be managed with just sticky notes or a spreadsheet. Missing out on important issues can lead to enormous chaos and extremely dissatisfied customers.

This is where a modern Ticket Management System becomes essential, as it has become the cornerstone of effective customer service operations in any business. It not only helps your agent consolidate issues but also tracks and automates repetitive tasks on a unified platform. 

We know you are reading this blog, and you might be looking for a good Ticketing System for your team. We aim to simplify your search by comparing the top 10 Helpdesk Systems available.

Before we proceed with the blogs, let’s clarify what a Help Desk Ticketing System Software is and how you should utilize it for your business.

What is Help Desk Software?

Helpdesk Software is a Ticketing Tool that enables organizations to centrally manage, organize, and resolve customer support issues and inquiries via ticket management, omnichannel communication, automation, and many other features. You can refer to it as a helpdesk ticketing system, as it includes tickets, which are essential for an efficient Support system.

Why You Should Use a Ticket Management Software?

There are hundreds of questions to solve; you and your team can’t just rely on old lead methods!  Here is why you should use it: 

  • Centralized Communication: Consolidate all customer queries in one place, eliminate confusion, and reduce missed tickets.
  • Improve Response Timing: Automates ticket routing to the right agents, speeding up issue resolution. 
  • Efficient Workflow: Organizes, prioritizes, and tracks tickets with ease, ensuring no query goes unanswered. 
  • 24/7 Accessibility: Enables customers to raise tickets at any time, improving service availability.
  • Performance Analytics: Tracks metrics like resolution time and agent performance for smarter decision-making. 
  • Customer Satisfaction: Quick and consistent support builds trust and loyalty among your customers. 
  • Scalability: You can easily handle increased support volume as your business grows. 
  • Integration Friendly: You can sync with any CRM, email, and chat tools for a seamless support ecosystem. 
  • Cost-effective: It reduces manual work and repeat queries, saving operational costs. 

Also, watch this: https://youtu.be/4PmwbkRSN50?si=UfnCm-xBm54JiPzi 

Top Helpdesk Ticketing System for Your Business

We understand that your need for Help Desk Software is clear. Next, we will review the top 10 ticketing software options for your business. This information may help you choose the best solution.

Let’s look at the Top Ticket Management Software features, price, and how they stack up against each other.


Helpdesk Ticketing System 

Features

  • SAN Softwares- SanTMS 
  • Call Center Integration
  • Omnichannel Support
  • Queue Management 
  • User Maintenance 
  • Ticket Management 
  • Ticketing Automation
  • Unified Dashboard 
  • Real-Time Chat
  • Customized Workflow
  • HubSpot’s Help Desk 
  • Unified Dashboard
  • AI Integrated Automation 
  • Omnichannel Support
  • Knowledge Base
  • Feedback Management 
  • Zendesk 
  • Generative Search 
  • AI-Agents
  • Ticketing System 
  • Workforce Management 
  • Knowledge Base
  • Zoho Desk
  • Built-in Analytics
  • Workflow and Automation
  • Real-Time Insight 
  • Predictive Intelligence 
  • Zoho Desk App (Mobile App) 
  • Freshdesk
  • Unified Dashboard 
  • AI-Capabilities / Helpdesk AI 
  • AI-Ticket Management
  • Salesforce- Service Cloud
  • Case Management 
  • Omnichannel Support 
  • AI-Powered Insight
  • Unified messaging & voice
  • Help Scout
  • Advanced Permission
  • Pre-Built Reports
  • Knowledge base
  • Workflow Automation
  • Happy Fox
  • Ticketing System 
  • Self-Help with AI-Powered Chatbot
  • Automation 
  • Measure and Analyze
  • Jira Service Hub 
  • Help Center Management 
  • Request and Incident Management 
  • Knowledge Management
  • Reporting & Analytics
  • Dynamic Collaboration 
  • Live Agent 
  • Ticketing System 
  • Knowledge Base
  • Live Chat Integration
  • Call Center Integration with AI Assistant 



Detailed Overview of Help Desk Solution

Do you want to know if Ticketing Management System is a best fit for your team’s requirements?

1. SAN Softwares- SanTMS:

Best for: Businesses that require a combined call center and helpdesk solution in a single tool for any size organization.

SanTMS distinguishes itself as a leading Helpdesk Ticketing System. It simplifies the management of customer inquiries. Its primary objective is to support both your company and customers by optimizing how issues are reported, assigned, and resolved.

The features we offer:

  • Call Center Integration: It seamlessly connects with call centers for unified customer support. 
  • Omnichannel Support: Handles customer queries across multiple platforms like email, chatbot, Facebook, WhatsApp, call, and video. 
  • Queue Management: Efficiently prioritizes and manages incoming support in a unified queue dashboard. It features an escalation matrix, MIS reporting, manages queue rules, assigns tickets shift-wise, facilitates multi-level escalation, and more. 
  • User Maintenance: It allows management of user accounts, permissions, task login times, productivity MIS reports, and agent break management. Ticket Management 
  • Ticketing Automation: It automates repetitive tasks, such as ticket creation, assignment, and updates. 
  • Unified Dashboard: It provides a comprehensive overview of all support activities and key metrics. 
  • Real-Time Chat: Facilitates direct communication between agents and customers for immediate issue resolution. 
  • Customized Workflow: Enables tailoring the support process to specific business needs and workflow. 

Price we are offering:

Standard: At least 2 users are Rs. 1149/-.
Plus: At least with 5 users, it is Rs. 799/-. 

Pro: At least with 10 users, it is Rs. 699/- 

Enterprise: It is customizable. 

Contact our sales team: Phone no.: +91 9999-121-735, +0124-4310736, E-mail: sales@sansoftwares.com 

Visit our website: https://sansoftwares.com/ 

2. HubSpot Service Hub

Best for: Companies already using HubSpot CRM and marketing tools. 

HubSpot Service Hub is a customer service Help Desk Software designed to foster strong customer relationships, streamline support desk ticket system operations, and turn customers into advocates. Integrated within the HubSpot ecosystem, it provides teams with complete visibility into customer interactions throughout the entire lifecycle.

This helpdesk system includes features such as live chat, shared inboxes, ticketing, and a knowledge base, enabling your team to respond more quickly. It also offers a self-service portfolio with advanced tools to enhance helpdesk operations.

Key Features 

  • Unified Dashboard: It features a unified dashboard that displays customer interactions, history, and tickets, enabling support agents to provide context-rich service and personalization.
  • AI Integrated Automation: It is incorporated with AI-powered features in the helpdesk system, which includes a chatbot and auto ticket summarization. With this, your teams automate regular tasks, provide faster responses, and improve overall agents’ productivity.
  • Omnichannel Support: It connects with customers across various channels like chat, email, and social media in a unified inbox for smooth connection and quick resolution.
  • Knowledge Base: With the help of a build and manageable search library, customers can self-serve, reduce ticket volume, and empower agents with quick access to all the articles and answers. 
  • Feedback Management: This feature collects, analyzes, and acts on customer feedback using an in-built survey to improve service quality.

Price they offer:

  • Professional—$100/month/seat 
  • Enterprise—Starts at $150/month/seat 

Also read this: https://sansoftwares.com/blogs/why-your-business-needs-a-ticketing-system-like-santms/ 

3. Zendesk

Best for: Large organizations needing deep analytics & integrations.

Zendesk offers powerful Help Desk Software, which is widely used by customer service and engagement teams as a platform designed to help businesses manage and streamline their support operations. 

Key Features:

  • AI Agents: It’s a help desk that incorporates AI to automate tasks, offers proactive support, and provides intelligent routing. 
  • Ticket Tool: In this system, you can manage customer inquiries as tickets, which track progress and ensure proper resolution. 
  • Workforce Management: It offers scheduling, forecasting, and real-time monitoring of support teams to ensure efficient staffing and improve service levels.
  • Knowledge Base: It allows businesses to manage and create a self-service portal, empowering users to quickly find answers and reducing ticket volume.
  • Other Generative AI: It not only offers AI agents but also includes co-pilot features and additional generative AI to enhance your experience.

Pricing:

  • Support Team: $25/agent/month 
  • Suite Team: $69/agent/month 
  • Suite Professional: $149/agent/month
  • Suite Enterprise: Custom pricing, call the sales team.

4. Zoho Desk

Best For: SMBs and growing businesses looking for value with performance

Zoho Desk is one of the reliable and budget-friendly Ticket Management Software built for SMBs and startups. Trusted by global businesses, it offers a competitive set of tools to manage customers and support via chat, mail, live chat, telephony, and more. It is also powered by AI Assistant, Zia, which powers smart automation and more. It helps teams to improve efficiency and deliver better customer experiences. 

Key Features 

  • Built-in Analytics: It helps you to track and improve your service using the common metrics. 
  • Workflow and Automation: It enables seamless workflow and automation by automating ticket assignments, escalations, and notifications based on custom rules and conditions. 
  • Real-Time Insight: It provides real-time insights through a live dashboard and report, allowing for live updates on agents’ availability, monitoring feedback with sentiment analysis, analyzing team traffic, and more.
  • Predictive Intelligence: It uses predictive intelligence, an AI-powered bot named Zia, to anticipate customer needs, suggest ticket responses, and prioritize issues for faster resolution. 
  • Zoho Desk App (Mobile App): It has a dedicated help desk mobile app for easy ticket submission and real-time updates for remote teams. 

Pricing:

Express—$7/user/month

Standard—$14/user/month

Professional—$23/user/month 

Enterprise—$40/user/month

5. Freshdesk

Freshdesk is also a good choice as help desk ticketing software by Freshworks. It is built to deliver fast, personalized support at scale. It’s powerful, and it is blended with omnichannel capabilities, automations, and insightful reporting, which will help your business streamline operations with overwhelming manual support teams. 

Key Features  

  • Unified Dashboard: It provides a unified platform for agents and provides real-time visibility to the admin. It manages customer interactions across multiple channels, including email, chat, phone, and social media. Not only that, it provides key metrics and operational performance through a custom helpdesk insight dashboard, helping managers to make data-driven decisions. 
  • AI Capabilities / Helpdesk AI: It empowers agents with AI-driven suggestions, predictive insights, and automated responses, leading to shorter response times and improved service accuracy.
  • AI-Ticket Management: It’s an AI-powered ticketing system that converts queries from multiple channels into organized, trackable tickets. It offers smart automation, collision detection, SLAs, canned responses, and team collaboration tools to ensure faster, more efficient customer support. 

 

Pricing 

Growth: $18/agent/month

Pro: $59/agent/month 

Pro+AI Copilot: $94/agent/month 

Enterprise: $95/agent/month

6. Salesforce Service Cloud

Best for: Enterprises needing advanced case management & deep CRM integration 

Salesforce Service Cloud is regarded as one of the most favored help desk software solutions. It facilitates businesses in providing personalized and interconnected service experiences across various channels.

 Leveraging its integrated artificial intelligence, sophisticated case management, automation capabilities, and real-time analytics, Service Cloud enables agents to address issues promptly and enhance customer satisfaction.

Furthermore, its seamless integration with sales, marketing, and data tools renders it particularly advantageous for organizations aiming to unify customer relationships and scale operations across departments.

Key Features:

  • Ticketing System: You can efficiently create and manage cases via web, email, or manual entry with auto-filled customer data and smart queues. Duplicate detection and merging streamline workflows and eliminate redundant tickets. 
  • Self-Help with AI-Powered Chatbot: Centralized knowledge base and Einstein Bots reduce support load by 15% with searchable articles and instant responses. Customers can easily resolve their issues independently with AI-driven self-service portals, FAQs, and community support. 
  • Automation: Omnichannel routing distributes cases across channels based on agent skill, workflows, and auto-rules to boost efficiency by automating responses, routing, and follow-ups. 
  • Measure and Analyze: The Service Cloud offers dashboards to monitor KPIs—CSAT, case volume, SLA, agent productivity, and trend. Advanced analytics include sentiment analytics, churn prediction, and real-time incident tracking. 

Pricing:

Starter Suite: $25/User/Month

Pro Suite: $100/User/Month

Enterprise: $165/user/month 

Unlimited: $330/user/month 

Einstein 1 Service: $500/User/Month

7. Help Scout

Best for: IT ticketing systems for small businesses that are looking for a user-friendly service desk platform. 

Help Scout is a leading helpdesk system known for its clean interface and fast setup. It helps teams scale support with its workflow automation, a built-in knowledge base, shared inboxes, and insightful reporting, while maintaining personal customer interactions.

It also claims it enables teams to support 52% more customers by automating routine tasks, making it ideal for small businesses, startups, and SaaS companies. 

Key Features 

Advanced Permissions: It offers granular user roles and custom permissions, letting admins control who can view, reply to, edit, or manage mailboxes and Docs. Tailored access improves security and team accountability. 

Knowledge Base: Create a branded, searchable, SEO-friendly help center with Docs. With Beacon integration, smart search, and article grouping, it reduces support tickets by up to 30%. 

Workflow Automation: Automate repetitive tasks like tagging, routing, and responses using the Ticket Management System. Trigger actions based on fields, email content, or ticket status to speed up support. 

Pre-built Reports: You will get ready-to-use dashboards that track KPIs like response time, resolution rate, agent productivity, and CSAT. Reports are visual, exportable, and easily filterable by tags, teams, or timeframes. 

Pricing:

Free: 50 Contacts/Month

Standard: $55/100 contacts/month 

Plus: $83/100 contacts/month

8. HappyFox Help Desk Software

Best for: Support teams of mid-sized to large enterprises handle high ticket volumes while also seeking a clean user interface, chatbot functionality, and automation.

HappyFox provides one of the best help desk software solutions for small to mid-sized businesses. It enhances automation and efficiency for high-volume support teams by centralizing all inbound support requests, including email, chat, phone, and social media, into a unified ticketing system. 

This system incorporates smart automation, SLA timers, and bulk actions to simplify everyday workflows. Additionally, its AI features, mobile support, and integration capabilities allow support teams to scale effectively while maintaining control and visibility.

Key Features

  • Ticketing System: Its intuitive ticketing system allows teams to manage all incoming customer requests from multiple channels, including email, chat, phone, and social, within a single, organized dashboard. Each ticket is tracked through its lifecycle, ensuring no query falls through the cracks. 
  • Self-Help with AI-Powered Chatbot: Its AI-powered chatbot reduces support load by instantly resolving common queries through smooth integration with your knowledge base. 
  • Automation: It automates ticket assignments, workload balancing, and SLA-based escalations, eliminates all the manual tasks, and ensures the best support quality. 
  • Measure and Analyze: It’s built with analytics that provide actionable insights into ticket trends, agent performance, and SLA compliance to help optimize support strategies and forecast team needs. 

Pricing

  1. Basic: $29/agent/month
  2. Team: $69/agent/month
  3. Pro: $119/agent/month
  4. Enterprise PRO: Custom Pricing

And there are unlimited agent plans. 

  1. Growth: $1,999/month 
  2. Scale: $3,999/month 
  3. Scale Plus $5,999/month 
  4. Scale: Custom pricing

9. Jira Service Hub

Best for:

IT teams, DevOps, and enterprises that require robust request and incident management, along with seamless developer collaboration. 

Jira Service Management by Atlassian is a powerful helpdesk system built for modern teams. It combines the ITSM best practices with seamless workflows, helping teams to manage requests, incidents, changes, and assets from a single platform. Its close integration with Jira Software makes it the preferred choice for IT support and DevOps operations.

Key Features

  • Help Center Management: Create a branded, self-service portal that enables users to easily raise and track their requests. 
  • Request and Incident Management: Efficiently track, assign, and solve tickets with a customizable workflow for IT and non-IT use cases. 
  • Knowledge Management: You can easily integrate with Confluence to create a shareable, searchable knowledge base for faster resolutions. 
  • Reporting & Analytics:  Gain real-time visibility into performance, productivity of the team, and SLA compliance with built-in reports. 
  • Dynamic Collaboration:  It also helps you to collaborate across teams with mentions, real-time updates, and developer integrations directly with tickets. 

Pricing 

  • Free Plan: For up to 3 agents 
  • Standard Plan: $21/agent/month
  • Premium Plan: $47/agent/month
  • Enterprise: Custom pricing for large organizations.

10. LiveAgent

Best For: Businesses that prioritize live chat, real-time support, and a multi-channel ticketing system in one unified platform. 

LiveAgent is a feature-rich helpdesk solution designed for businesses that want fast, personal customer support across chat, email, calls, and social media. Its real-time tools, like AI integration and live chat in a call center, make it perfect for business needs instantly, and omnichannel service.

Key Features 

Ticketing System: It centralizes all the customer communication—email, calls, chats, and social—into a single, manageable inbox. 

Knowledge Base: Build a searchable self-service portal to empower customers and reduce incoming tickets. 

Live Chat Integration: Engage website visitors in real time with one of the fastest live chat widgets on the market.

Call Center Integration with AI Assistant: Built-in VoIP and AI tools allow you to handle inbound/outbound calls efficiently with smart routing and automation. 

Pricing 

Free Plan: With Limited Features

Small Business: $9/agent/month

Medium: $29/agent/month 

Large: $49/agent/month 

Enterprise: $69/agent/month


Also, watch this: https://youtu.be/V4hMLSvDnR0?si=vXN1SHjpAEsmU1Xr 

Why You Should Choose the Right Help Desk Solution for Your Business?

Picking the right Ticketing System is easier when your business knows what you are looking for. Here are 5 options you should check. 

  1. Its capabilities and integration configurations
  2. Review from experts and other businesses 
  3. Automation 
  4. Pocket-friendly budgets and pricing 
  5. Easy to use and implement 

Why SanTMS Ticket Management Solution?

Just imagine your support team, where no customer query slips through the cracks, where your agents don’t just respond, they connect. Yes, it is true, and it is a promise from SanTMS, Best Help Desk Software/Ticket Management System. Built with your unique needs in mind. Our Ticket Management Software is more than just a ticketing tool; it is your ally in delivering fast, reliable, and personalized customer support.

Whether your customers reach out via email, call, or chat, everything flows into one unified dashboard. What sets us apart? Seamless call center integration, intelligent workflow automation, and real-time queue and user management, so your team always stays ahead, never overwhelmed. SanTMS doesn’t believe in one-size-fits-all; we help you customize workflows, tailor support journeys, and maintain complete visibility without the bloated costs of global platforms. If you’re ready to turn support into your brand’s strength, not a struggle, SanTMS is ready to grow with you.

Enhance your customer support experience! Schedule a personalized demo today to discover how SAN Softwares- SanTMS Ticket Management Software can enable your team to support more effectively and efficiently.

Also, watch this: https://youtu.be/AvZdghzbXpM?si=yldTj5KMJoWj3vyp 

Frequently Asked Questions

Helpdesk ticketing software is used to manage and resolve support requests from customers and employees. It tracks, assigns, resolves, and improves customer service while streamlining workflows.

Helpdesk Ticketing System is not a CRM tool itself; it can be integrated with CRM systems.


There are many Best Ticketing Systems available, but if you are looking for a reliable and cost-effective solution, the SanTMS- Ticket Management System is the one you can opt for. 

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