Elevating BUSY's Journey From Manual to Automated Excellence

- SAN Softwares

SAN Softwares streamlining BUSY’s communication with Call Center solution, Ticket Management, and IVR Bot.

Introduction

SAN Softwares introduces a robust transformation to BUSY, India's leading accounting software, leveraging the power of SanCCS (Call Center Solution), SanTMS (Ticket Management Software), and integration with IVR Bot.

Sneak-Peek About BUSY

BUSY is a robust GST-complaint business Best Accounting Software designed for the integrated business accounting and management needs of Micro, Small, and medium Enterprises (MSMEs). With over 6 lakh licenses sold across more than 20 countries, BUSY is one of the leading business accounting software solutions in South Asia, the Middle East, and Africa.

What BUSY Wanted From Us

They were eager to transition from manual call distribution to automated systems, aiming to minimize long wait times and enhance overall service quality.
The company sought to upgrade its lead management system to address challenges such as missed opportunities and stagnant follow-ups on potential leads.
Enhancements in lead tracking were desired, enabling better monitoring and timely action to reduce the risk of missing out on potential leads.
They aimed to establish a structured feedback system to gain valuable customer insights, fostering continuous improvement and better alignment with customer needs.
They desired to streamline ticket management from manual email handling to an automated ticket management system, which would boost efficiency and minimize errors.
They sought a comprehensive training process for optimizing agents, aiming to reduce the time and resources needed to onboard new agents and enhance overall productivity.

What We Gave BUSY

SanCCS: SAN Software has provided comprehensive Call Center Solution, tailoring lead management software to identify, monitor, and track incoming leads, ensuring no opportunity is overlooked. We assisted them in enhancing automated call distribution by implementing a feedback mechanism and work-from-home solution, enabling BUSY to manage everything seamlessly.

SanTMS: SAN Software enhanced BUSY by providing them with a streamlined Ticket Management System and ticketing tools, a customer service ticketing system, and queue management. This boosts productivity. Which was achieved through the use of seamless event ticketing software.

SanIVR Bot: By implementing the SanIVR Bot, BUSY has streamlined agent training, eliminating outdated methods and saving time. The Bot manages initial customer interactions and basic queries, while complex issues are transferred to agents equipped with relevant answers displayed on the screen, enabling efficient, confident responses and learning.

Results

BUSY, resulting in scalable growth and capacity, began with 30 agent seats to expand over 225 agent seats.

Improved customer communication by implementing SanCCS (Call center solution), which has enhanced the quality and consistency of customer interaction.

Automated call distribution is a boon to their customer service, which helps them handle calls efficiently and reduce wait time.

Effectively managing leads without any misses or fails, through meticulous tracking and monitoring facilitated by a lead management system.

Enhanced the workflow with SanTMS Ticket Management Software, reducing manual efforts and improving ticket resolution times.

With the implementation of the SanIVR Bot, BUSY has streamlined the training process, reducing the need for a large workforce while accelerating agent readiness.

Brought clarity to the feedback mechanism, ensuring better customer insights and continuous service improvements

Impact

The integration of SanCCS (call center solutions), SanTMS (ticket management software), and the SanIVR bot has profoundly transformed the operations of Busy. These tools have effectively streamlined workflows, resulting in a remarkable efficiency increase of 50%, while simultaneously reducing time consumption by 60%. The IVR bots are adept at managing routine inquiries, thereby allowing agents to concentrate on more complex issues, and the ticket management system guarantees seamless tracking of resolutions. Furthermore, the enhancement in customer interaction, which has risen by 90%, underscores the extent to which these technologies have elevated engagement, satisfaction, and the overall quality of service.

Workflow
Increased By:

0 %

Time Consumption
Decreased by:

0 %

Customer Interaction
Increased By:

0 %

SanCCS(Call Center Solution)

SanCCS(Hosted Call Center Solution)

EasyGoIVR(Hosted IVR)

SanE-Visa(Immigration CRM)

VedaERP(LMS and ERP Software)

SanTMS(Ticket Management)

SanTrans(Transport Management)

SanORDO(Order Management)

SanIPPBX

TeamInspector

SanOBD(IVR Blasting)

SanIVR Bot

SanCCS(Call Center Solution)

SanCCS(Hosted Call Center Solution)

EasyGoIVR(Hosted IVR)

SanE-Visa(Immigration CRM)

VedaERP(LMS and ERP Software)

SanTMS(Ticket Management)

SanTrans(Transport Management)

SanORDO(Order Management)

SanIPPBX

SanCBS(Call Billing Software)

SanOBD(IVR Blasting)

SanIVR Bot

Elevating BUSY's Journey From Manual to Automated Excellence

- SAN Softwares

Introduction

Sneak-Peek About BUSY

What BUSY Wanted From Us

What We Gave BUSY

Results

Impact

Workflow Increased By:

Time Consumption Decreased by:

Customer Interaction Increased By:

Why Choose Us?

While offering Call Center Software we intensely care about the people we work with and the products we create.

Why Choose Us?

We intensely care about the people we work with and the products we create.

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