Best Call Center Solution for Visually Impaired Agents
Our solution works seamlessly with popular screen readers, enabling visually impaired agents to navigate our software effortlessly while remaining focused on providing exceptional customer service.
Use your voice! Agents can use voice command technology to navigate the system, eliminating manual inputs and streamlining call-handling tasks.
We've implemented customizable hotkeys, giving agents instantaneous access to essential tasks—from answering calls to accessing customer data—with just a single keystroke.
This software offers real-time audio prompts to guide agents through workflows, helping them stay on top of each call and increasing overall efficiency.
Visually impaired agents have access to our cloud-based system from anywhere, providing flexibility and scalability for your business.
Through seamless CRM integration, agents can quickly access customer records and easily update them for personalized service delivery.
Our solution works seamlessly with leading screen readers, enabling visually impaired agents to perform every task without distraction or difficulty. Every button, text, and menu comes to life through audio narration, allowing agents to stay focused on providing exceptional service. By placing accessibility at the forefront, we ensure an experience where everyone—no exceptions—has access to the tools they need to succeed and thrive. Say goodbye to tech frustrations and hello to an interface that truly understands and empowers its users!
Imagine managing calls without lifting a finger, thanks to our voice-command technology! Agents simply speak into the microphone, and it listens, making navigation simpler for visually impaired users who benefit from its speed and simplicity. Our voice-powered system brings an accessible flow to every call conversation, transforming spoken words into actions that save time and increase productivity.
With custom hotkeys, agents gain instant access to the tools they need most: answering calls, gathering customer information, and updating records in real time. Visually impaired agents benefit from bypassing menu mazes, allowing them to stay focused on customer needs. Speed, accessibility, and efficiency are all combined in one handy shortcut, making hotkeys essential tools in high-pressure environments where every second counts—ensuring seamless service that keeps both agents and customers satisfied.
Say hello to real-time voice guidance—your personal audio assistant that walks you through each call step-by-step. Need help to stay organized with tasks? With timely audio cues, agents stay ahead of every task without missing a beat—especially beneficial for visually impaired agents who appreciate guidance that doesn’t divert their focus from customers. This feature acts like an experienced co-pilot, ensuring each call is handled with precision and ease, boosting both confidence and customer satisfaction.
Imagine having access to a solution that allows agents to work from any internet-enabled location—our cloud-based platform offers visually impaired agents this freedom. Businesses benefit greatly from the platform's adaptability as they grow, keeping data secure and accessible. This empowering tool enables teams to deliver excellent service across physical boundaries, proving that great service transcends borders.
We understand the importance of maintaining smooth relationships. That’s why we’ve integrated seamless CRM access directly into our solution, enabling agents to access customer records instantly. Visually impaired agents can personalize interactions, view histories, and update details—all from one source. With immediate, comprehensive access to essential information, agents become customer service superstars, turning each call into an opportunity for improved connections and faster resolutions. Say goodbye to system-switching hassles and hello to smooth, efficient service!
At SAN Softwares, we believe technology can bring real change. Our call center solution for visually impaired agents goes beyond simply being software; it represents empowerment, independence, and opportunity.
I am writing to appreciate and thank you for the quality of support you have provided to us. We sincerely appreciate your efficient customer service, and the level of detail and accountability you have demonstrated on each project. Would like to especially thanks to Mr Saurabh, Shashank and Rashid for their valuable support throughout.
We are pleased to inform you that today we went live with our HDigiCube Mobile App and CRM portal. The SAN team have done a good job which was reflected in the final product and was appreciated by our management as a 1st project with SAN Softwares. We are looking forward to more projects in association with SAN Softwares.
We witnessed a new level of confidence and reliability right from the first call centre software demonstration we had from SAN (nearly two years ago) and continuing throughout the solution's deployment. We are grateful for a supportive partner like you. The determination and dedication of Team members like Roushan have contributed significantly to the successful completion of numerous projects.
We planned to scale up our business processes as well as enhance our service delivery standards. But the cost factor and the rigidity of the solution towards process changes were not favoring us. We evaluated SAN on the same platform and found it a perfect fit for our critical processes. The solution was a quality technology product packaged at a reasonable cost.
While offering Call Center Software we intensely care about the people we work with and the products we create.
Our software integrates screen readers, voice command functionality, and real-time audio prompts, making it easier for visually impaired agents to navigate and perform their tasks.
Yes, our cloud-based platform enables agents to work from any location with flexibility and access to all features remotely.
This software supports popular screen readers such as JAWS, NVDA, and VoiceOver, ensuring full compatibility and ease of use.
Voice navigation allows agents to operate the software with simple voice commands, making call handling and system navigation hands-free and more efficient than ever.
Absolutely. The software offers extensive customizability with adjustable hotkeys and features tailored specifically to the needs of your call center.
Certainly. We adhere to stringent security standards, encrypting data according to industry regulations and providing full compliance.
Our training and support programs ensure a smooth transition, with intuitive tools designed to reduce the learning curve.
Yes, the software integrates easily and allows agents to access and update customer data in real-time.
SAN Softwares is a company dedicated to providing complete software solutions to Corporate and end-user customers.