Manage and track customer calls smoothly with the SanCCS call management system. Our software helps your team handle inbound and outbound calls from one single system. It reduces regular manual work and minimizes missed calls.
Features like auto dialer & call campaigns with call management software reduce repetitive tasks. It allows agents to focus on real conversations.
By integrating the call management software with CRM and the helpdesk system, agents can get quick access to customer details during every communication.
Track all call activities, response time, & missed calls using a centralized call management solution. Helps to understand the performance & improvement areas.
Manage inbound and outbound calls on a single platform. The call management system software helps your team save time, reduce confusion, and stay aligned regularly.
Call management software system records missed calls automatically, so your team can easily follow up & reconnect with customers when they are ready.
It automatically routes and dials calls in the call management software, connecting customers to available agents without delays or manual efforts.
All call details are stored in the call management system automatically that ensures accurate records without any manual updates.
It reduces manual steps, which helps the team to less errors and close conversations faster.
Supervisors can use call management software to track agent call activity and performance in real time for better control and visibility.
Handling call flow is easy with the calling management system software. Agents engage only in live calls, which are relevant instead of waiting or dialing manually.
Call routing is a type of call management software that directs callers to the right department in a business. It works by sending calls to a specific agent or department, making sure the right phone rings. With call routing, your team can set rules to send callers to different places based on agents' skills and availability. It also transfers calls to accounts manager by changing the rules during busy times.
Call recording is a call management software solution that transforms customer conversations into actionable and searchable data. It makes it easier to understand the needs of the customer, improve agent performance, and ensure security. With call recording software, it automatically records interactions, whether in a cloud or on-premises call center system. It can easily remove the need for handwritten notes.
An IVR system is another call management system to act as a virtual call receptionist, while using keypad inputs (DTMF) or voice menus to guide customers to the right departments. Interactive voice response system software smoothens call operations by routing based on user inputs, reduces wait time, and provides 24/7 support.
Call forwarding is a call management solution that acts as an intelligent, automated receptionist that redirects incoming calls to designated agents when any of your team members are unavailable. Call forwarding software ensures that no business calls are missed while directing office calls to a mobile phone, allowing smooth remote work and improving customer service.
Call tracking simplifies business intelligence by assigning unique phone numbers to marketing campaigns, allowing clear measurement of the return on investment (ROI), lead sources, and call quality. Call tracking software is the best business call management system that integrates directly into your CRM system to provide you with results like call duration, location, and reasons.
An auto dialer in call management software boosts efficiency by automating outbound calls and connecting live communication directly to the agents. The key feature of auto dialer software is that you will get instant auto callbacks of missed calls to never lose a lead. Outbound caller dialer technology reduced manual errors, increased talk time, and improved customer experience through quick follow-ups.
Your sales teams can connect faster with leads, reduce idle time, and improve conversation rates.
Customer support teams can rely on SanCCS- a call management software system to handle higher call volume with escalation and a neat call history.
Auto dialers in our calling system increase daily outreach without exhausting agents working in inside sales and tele calling teams.
With our advanced call management system, you will never miss important customer calls or follow-ups.
Your team can maintain call regularity remotely across all locations using our cloud-based call management solution.
Call management software is a tool designed to handle, track, route, and monitor both inbound and outbound calling for business communication. It improves efficiency by:
It is often cloud-based call management software that enables teams to handle calls remotely, integrated with CRM systems to enhance customer service and boost overall productivity.
Yes, our business call management system software is suitable for small businesses and enterprise businesses. It adapts to various organizational requirements through both hosted and on-premises deployment models.
Here’s why you should consider our call management solution:
When choosing a call management solution, it helps to work with a provider you can trust and who understands the technology. SAN Softwares has offered telecommunication solutions for over 25 years, serving more than 2,200 clients worldwide. Our products are known for their scalability and quality.
Our business call management system software helps maximize profitability by enabling businesses to track inbound and outbound calls. So, they never miss leads and nature to get a better conversion ratio.
Automatic tracking in a call management system ensures every call is recorded without relying on agents to remember or update details manually. Missed calls, call duration, and response times are captured instantly.
This makes follow-ups reliable and timely. Teams don’t lose leads or customers due to missed information, and managers get a clear picture of call activity without asking for separate reports.
No, call management software and call center software are related, but they are not the same; they are different from each other.
A call management software solution focuses on handling and managing business calls efficiently. It helps teams manage inbound and outbound calling while tracking, routing, recording call conversations, and logging data automatically in CRM.
Call center software, on the other hand, is designed for high-volume contact centers with large agent teams. It usually includes advanced queue management, workforce monitoring, complex reporting, and multi-channel communication like email, chat, or social media.
SAN Softwares is a company dedicated to providing complete software solutions to Corporate and end-user customers.
SAN Softwares is a company dedicated to providing complete software solutions to Corporate and end-user customers.
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