Cloud-Based IVR Software Solutions
Unlock enhanced communication capabilities with EasyGoIVR. This cloud-based IVR solution streamlines call management, boosts efficiency, and enhances customer satisfaction. With features like automatic call routing, real-time monitoring, and personalized greetings, EasyGoIVR revolutionizes your call center experience.
Direct calls to the appropriate department effortlessly, ensuring swift resolutions and improved customer satisfaction.
Access detailed customer profiles containing contact information, communication history, purchase records, and preferences.
Easily store and manage detailed quotation information, including pricing details, services offered, terms and conditions, and relevant attachments.
Effortlessly track and manage the status of every document, from medical certificates to visa applications and bank documents.
Seamlessly integrate with powerful tools such as WhatsApp, bulk SMS, and email for efficient and effective communication with customers throughout their journey.
Access in-depth reports and analytics on revenue, conversion rates, sales pipeline health, and individual performance.
Stringent security measures, including advanced data masking, robust access control, and regular data backup ensuring full compliance with relevant data protection regulations.
Access customer information, update data, and manage tasks from anywhere, anytime and boosts productivity.
EasyGoIVR offers personalized call routing options, allowing businesses to customize call flows based on specific criteria such as caller location, language preference, or reason for calling. This ensures that callers are connected to the most appropriate agent or department quickly and efficiently, maximizing productivity and customer satisfaction.
EasyGoIVR seamlessly integrates with existing systems and software, ensuring smooth implementation and minimal disruption to business operations. Whether it's CRM platforms, ticketing systems, or workforce management tools, EasyGoIVR offers compatibility with a wide range of third-party applications, enabling businesses to leverage existing infrastructure and maximize ROI.
EasyGoIVR seamlessly integrates with existing systems and software, ensuring smooth implementation and minimal disruption to business operations. Whether it's CRM platforms, ticketing systems, or workforce management tools, EasyGoIVR offers compatibility with a wide range of third-party applications, enabling businesses to leverage existing infrastructure and maximize ROI.
With EasyGoIVR's robust security features, businesses can rest assured that their data and communications are protected against threats and unauthorized access. Utilizing industry-leading encryption protocols and stringent authentication processes, EasyGoIVR ensures compliance with data protection regulations and safeguards sensitive information, fostering trust and confidence among customers and stakeholders.
Gain valuable insights into call center performance and customer behavior with EasyGoIVR's advanced analytics capabilities. Track key metrics such as call volume, wait times, and resolution rates in real-time, empowering businesses to make data-driven decisions, identify trends, and optimize operations for improved efficiency and profitability.
Gain valuable insights into call center performance and customer behavior with EasyGoIVR's advanced analytics capabilities. Track key metrics such as call volume, wait times, and resolution rates in real-time, empowering businesses to make data-driven decisions, identify trends, and optimize operations for improved efficiency and profitability.
Our EasyGOIVR Mobile Application brings the power of seamless communication to your fingertips. Our app revolutionizes your customer interactions with advanced IVR solutions, offering a smooth and efficient experience for both businesses and customers.
Max Healthcare has seen substantial improvements thanks to SAN Softwares. Recently, we needed urgent modifications to our TTS process, movement of gateways, database indexing, and new extension mappings for VPN users. SAN Softwares provided exceptional support during this critical period, ensuring all our needs were met swiftly and efficiently.
I would like to express my gratitude to the SAN Softwares team for their exceptional support during the challenging COVID-19 period. The SanCCS app revolutionized our sales process, enabling us to adapt to remote work and allowing our managers to efficiently drive and monitor business operations. Your dedication and innovation have made a significant impact on our success.
Our HDigiCube Mobile App and CRM portal went live today, thanks to the excellent work of the SAN Softwares team. The final product exceeded our expectations and received high praise from our management. This successful collaboration on our first project with SAN Softwares has us excited for future projects together.
We witnessed a new level of confidence and reliability right from the first call centre software demonstration we had from SAN (nearly two years ago) and continuing throughout the solution's deployment. We are grateful for a supportive partner like you. The determination and dedication of Team members like Roushan have contributed significantly to the successful completion of numerous projects.
We planned to scale up our business processes as well as enhance our service delivery standards. However, the cost factor and the rigidity of the solution toward process changes did not favor us. We evaluated SAN on the same platform and found it a perfect fit for our critical processes. The solution was a quality technology product packaged at a reasonable cost.
We intensely care about the people we work with and the products we create.
EasyGoIVR is a cloud-based IVR system designed to streamline call center operations. It works by automatically handling incoming calls, interacting with callers through customizable voice prompts, and routing them to the appropriate department or agent based on predefined criteria, ensuring efficient call resolution.
Absolutely. EasyGoIVR prioritizes data security with a KYC secured system, employing encryption protocols and stringent authentication measures to safeguard sensitive information and ensure compliance with data protection regulations.
Yes, EasyGoIVR offers easy scalability, allowing businesses to adjust call flows, add or remove features, and expand capacity as needed. Whether your call volume fluctuates or your business grows, EasyGoIVR can accommodate your evolving requirements.
EasyGoIVR enhances customer satisfaction by providing 24/7 availability, personalized voice greetings, and efficient call routing, minimizing wait times and ensuring callers are promptly connected to the right agent or department for assistance.
Absolutely. EasyGoIVR provides real-time call monitoring and reporting capabilities, allowing businesses to track call metrics, analyze performance trends, and make data-driven decisions to optimize call center operations and enhance customer experiences.
Yes, EasyGoIVR includes a blacklisting feature that allows businesses to block unwanted callers or numbers, ensuring a more streamlined and efficient call handling process.
Certainly. EasyGoIVR offers call recording and tracking functionalities, enabling businesses to capture important conversations, monitor agent performance, and ensure compliance with quality standards for improved customer service.
EasyGoIVR provides easy access and management through an intuitive dashboard interface and mobile app support, allowing businesses to monitor call activity, customize settings, and troubleshoot issues conveniently from any device.
SAN Softwares is a company dedicated to providing complete software solutions to Corporate and end-user customers.
