Streamline your call center operations, enhance service quality, and resolve issues faster with our cloud call center solution. Automation and advanced tools ensure smooth management and call routing. The right Hosted Call Center Software helps monitor and manage interactions effectively, boosting client engagement and improving overall call center performance.
Reduce operational costs significantly
Deliver seamless, omnichannel customer interactions
Enhance agent efficiency and performance from anywhere
Provides real-time, actionable insights
Scales easily with business growth
Unlock exceptional features with the best Cloud Call Center Solutions. Hosted Contact Center Software can make your business efficient yet advanced.
Get multiple dialing modes, including progressive, predictive, manual, and preview.
Live Monitoring, Agent productivity dashboard, Dynamic disposition with color coding, case assignment tool, Agent score, and audit sampling.
Various reports based on performance, attendance, call logs, and Analytical reporting.
Allocation of calls based on the availability of agents, category of agent, the skill of the agent, and many other parameters.
Integration of the calling option with the click-to-call button on the website and internal CRM.
Integration with WhatsApp, Viber, Social Media, E-mail, Facebook, SMS, and video calling.
Integration with more than 20 third-party CRMs including Zoho, Leadsquared, Sugar CRM, Zendesk, Freshdesk, Microsoft Dynamics 365, etc.
Automated call back if an agent missed the call.
Begin your journey by setting up your Cloud Contact Center with our expert guidance.
Seamlessly integrate your preferred communication channels.
Empower your team with comprehensive training sessions conducted by our experienced SAN Support Team.
Launch your fully integrated and trained Cloud Contact Center solution with confidence.
Begin your journey by setting up your Cloud Contact Center with our expert guidance.
Seamlessly integrate your preferred communication channels
Empower your team with comprehensive training sessions conducted by our experienced SAN Support Team.
Launch your fully integrated and trained Cloud Contact Center solution with confidence.
Our Cloud Call Center Solutions enable you to manage customer interactions across multiple channels, including Facebook, Viber, WhatsApp, YouTube, and Twitter, ensuring a seamless transition between platforms. With this Calling Software for Call Center, you can efficiently handle chat, email, SMS, web phone, and video calling, providing a smooth and integrated communication experience.
IVR system is an automated telephony technology that interacts with callers, gathers information, and routes calls.
IVR system is an automated telephony technology that interacts with callers, gathers information, and routes calls.
Our Hosted Call Center Software provides better insight into agent performance with call monitoring and speech analytics.
With Cloud Call Center Solutions, You Can:
With Cloud Call Center Solutions, You Can:
It will display call centre metrics and KPIs to let managers and teams monitor and improve performance.
Helps you log in as a call center agent, set yourself as available, and receive customer calls with all the call center features via your mobile phone line.
Helps you log in as a call center agent, set yourself as available, and receive customer calls with all the call center features via your mobile phone line.
While offering Call Center Software we deeply care about the people we work with and the products we create.
Our ISO certification ensures high-quality standards and security, offering reliable and consistent solutions you can depend on.
We are always available to assist you with quick and reliable support, ensuring seamless service around the clock.
We offer affordable, efficient solutions tailored to your needs, ensuring value without compromising on quality.
With 25 years of expertise, we provide reliable, innovative services backed by extensive industry knowledge.
Thank you for your support in setting up work from home for us at Vouchagram in a fairly short period. Your readiness for support and problem-solving acumen are commendable and I look forward to it as we move along. Once again, many thanks for your support and availability.
Jasdeep
I am grateful for the exceptional support provided by SAN Softwares. Your efficient customer service and meticulous attention to detail have been commendable in every project. Special thanks to Mr. Saurabh, Shashank, and Rashid for their invaluable assistance and dedication.
Nitesh Verma
I would like to express my gratitude to the SAN Softwares team for their exceptional support during the challenging COVID-19 period. The SanCCS app revolutionized our sales process, enabling us to adapt to remote work and allowing our managers to efficiently drive and monitor business operations. Your dedication and innovation have made a significant impact on our success.
Harpreet Singh Malhotra
Our HDigiCube Mobile App and CRM portal went live today, thanks to the excellent work of the SAN Softwares team. The final product exceeded our expectations and received high praise from our management. This successful collaboration on our first project with SAN Softwares has us excited for future projects together.
Sambit Panda
I still remember When we approached you for VedaERP, and after testing it, we finally realised “ This is it”. It’s the best and only solution for any National/Regional Distributor: Veda ERP from SAN Softwares. My team is now much more efficient than before. Thanks to SAN Softwares Team.
Sharad Kumar
We witnessed a new level of confidence and reliability right from the first call centre software demonstration we had from SAN (nearly two years ago) and continuing throughout the solution's deployment. We are grateful for a supportive partner like you. The determination and dedication of Team members like Roushan have contributed significantly to the successful completion of numerous projects.
Vivek Ramakrishnan
We planned to scale up our business processes as well as enhance our service delivery standards. However, the cost factor and the rigidity of the solution toward process changes did not favor us. We evaluated SAN on the same platform and found it a perfect fit for our critical processes. The solution was a quality technology product packaged at a reasonable cost.
Samarth Jain
We sincerely appreciate your exceptional software and services for our call center. Your solution has greatly improved our efficiency, customer interactions, and workflow. The intuitive interface, robust features, and seamless integration have made a real difference. Your support team has been outstanding, ensuring a smooth transition and prompt assistance. Looking forward to our continued partnership!
Nitin JainSanCCS Call Center Software is a comprehensive system that enables businesses to manage inbound and outbound communications effectively. Call Center Solution Providers include features like call routing, IVR (Interactive Voice Response), CRM integration, Predictive Dialing Software and reporting tools to enhance customer service operations with their Cloud Contact Center Solutions.
Our Contact Center Software streamline communication processes, improve customer satisfaction, increase agent productivity, and provide valuable insights through analytics. They also facilitate better scalability, allowing businesses to handle fluctuating call volumes efficiently.
Call routing at Calling Software for Call Center directs incoming calls to the most appropriate agent or department based on predefined criteria such as IVR selections, caller information, agent availability, or skill-based routing. This ensures that customers are quickly connected to the right resource for their needs.
Yes, Our Call Center Software offers seamless integration with popular CRM platforms. This integration enables agents to access customer data, history, and preferences in real-time, providing personalized service and enhancing overall customer experience.
IVR (Interactive Voice Response) is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipient. IVR streamlines call handling, reduces wait times, and enables self-service options, thereby improving efficiency and customer satisfaction.
Dialer for Call Center provides supervisors with real-time monitoring and reporting capabilities to track key performance metrics such as call volume, wait times, resolution rates, and agent productivity. This data in Call Management Software allows managers to identify areas for improvement, provide targeted training, and optimize workforce management strategies.
Call Management Software can support various communication channels such as voice calls, email, chat, SMS, and social media. Agents can manage interactions across these channels from a unified interface, ensuring consistent service delivery and omnichannel customer support.
Call Center solutions employ robust security protocols to safeguard customer data against unauthorized access, breaches, and cyber threats. This may include encryption, role-based access control, compliance with industry regulations (e.g., GDPR, PCI-DSS), and regular security audits.
Call center software and Call Management Software are designed to scale effortlessly with the evolving needs of businesses. Whether expanding operations, adding new agents, or integrating additional communication channels, a flexible architecture ensures seamless scalability without compromising performance or reliability with Calling Software for Call Center.
SAN Softwares is a company dedicated to providing complete software solutions to Corporate and end-user customers.
SAN Softwares is a company dedicated to providing complete software solutions to Corporate and end-user customers.
Max Healthcare has seen substantial improvements thanks to SAN Softwares. Recently, we needed urgent modifications to our TTS process, movement of gateways, database indexing, and new extension mappings for VPN users. SAN Softwares provided exceptional support during this critical period, ensuring all our needs were met swiftly and efficiently.
Gaurav Sood (DM-Information Technology)