SanCCS

SanCCS: Hosted Call Center Solution

best cloud call center solution company

SanCCS: The Best Cloud Call Center Solution

A call center isn’t only about recruiting people to work as agents and giving them phones anymore. It’s all about streamlined Call Center operations, better services, and quicker resolution. Call Center now has the appropriate automated processes in place, as well as sophisticated tools. Call Center software will allow you to monitor, manage and route phone calls to successfully engage your Client.

About- SanCCS

SAN Softwares, a leading hosted call center solution provider company, created call center solution (21 years of experience) named SanCCS with the help of which you can add agents for different departments and you are ready to smartly route your business calls for faster business growth. We are known as the best Call Center Software solution company in Delhi. If you are looking for the most advanced and widely acceptable call center solutions company in Delhi, SAN Softwares’ SanCCS is the best software for you.

The SanCCS boosts your productivity and ensures that each client gets their request quickly. Every concern, such as ticket assistance, sales, appointment scheduling, and technical issues, can be handled seamlessly. Eventually, you will have assisted your call center agents in increasing their work productivity. This software can route and answer calls in a professional manner automatically. It’s built to provide excellent customer service.

hosted call center solution provider

What we can do for you:

  • Effective Customer Service Management 24*7

SanCCS helps you to provide immediate help to your customers just after they make calls. You can easily fulfill the needs of your clients. Our technology is available 24*7 and can be used to complement the work of your call center employees.

  • Quick Setup

Just make a call and we will be there to set up a call center in minutes using our cloud services. It enhances your productivity and enables each client to obtain their request in Timely Manner.

  • Scale at your own

With SanCCS, without worrying about the infrastructure, you can add/remove agents, virtual numbers, and increase/decrease license on the fly.

  • Inexpensive

We provide luxurious quality but inexpensive call center solutions with no spending on infrastructure, setup, or maintenance.

  • Extensive analytics

It will be easier to keep track of client conversations and agent performance with detailed daily statistics and analytics.

There is no need for a specialist. Without a committed team or individual, you can make modifications to your call flows and set it up.

Sign a Deal with us for (Features of SanCCS):

  • IVR Solution with Multilayer options with Menu and Submenu

Effective interaction with customers and re-routing calls in a reflective way to the required departments.

  • Remote Extensions

Complete work from home or co-working spaces for better interaction with customers and team members.

  • Self-Designable Web-Based CRM

You can have fluent experience in customer handling such as managing calls or emails with our Self-designable Web Based CRM.

  • Trunk Wise Billing

No more Manual data-entry error and Telecom Expenses with Trunk wise billing feature of SanCCS.

  • Call Routing with Inbound, Outbound, or Both Call Setup

Give an amazing call experience to your customers with our smart call routing.

  • SMS/E-Mail Templates and Integration disposition wise

SanCCS provides customized SMS alerts for customers such as call End SMS, Feedback SMS, etc.

  • Call Voice Log Filtering by Process, campaign, date, Agent Name, Disposition

There is also a feature of filtering voice call log by Process, campaign, date, Agent Name, Disposition.

  • Voice Mail

If your agents are unavailable or busy attending to another customer, the remaining customers can leave a voicemail.

  • Live Call Tracking

SanCCS provides Live Call tracking where you can view all the calls running at a certain time. it will help track and manage your free and busy agents.

  • In call Transfer

With the SanCCS, the agents can also transfer calls to another department even being in a call. In this way, you can also solve customer queries more effectively.

  • 100% Call Recording

SanCCS allows you to record all the important calls whether received or not. It would be very useful for future reference.

Main Features

Automated Call Distribution

Real Time Analytics and Report

Multilevel IVR

Self Designable Web Based CRM

Seamless Integration

Skill Based Routing

Agent Performance MIS

Unified Agent Desktop

Click to call

Thoughtful UI

Omni Channel

Customer service

Interactive Voice Reaponse (IVR)

The most advanced and widely acceptable call center solutions in the industry, today.

  • Multi-Process
  • Time Conditions
  • Voice Mail
  • Call Barging
  • Call Forwarding
san softwares
san softwares

Omni Channel and Dialer Mode

The most advanced and widely acceptable call center solutions in the industry, today.

  • Dialer Mode
  • Predictive
  • Progressive
  • Preview
  • Manual

Trusted by over 1500+ organization

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Other Features

  • Dialing Mode: Manual, Preview, Progressive
  • Multi Alternate Number Dialing
  • Multi ACD
  • User/Group Rights
  • Import data from Excel/CSV
  • Customized Reporting Format
  • User Definable Filters in Reporting Format
  • Multi-Process
  • Directory Services
  • Live Barding Website/Remotely
  • CDR Reports
  • Data Management with Do not call, start Calling, Stop Calling, Call again
  • ACD/ Agent Management Reports
  • Dashboard Templates with User Rights
  • Back Office Self-designable process
  • Provision to Export in Excel with User Rights
  • Real-Time Statics
  • Process Hours
  • Agent/ Branch Wise Data Uploading

Why choose us

The SanCCS boosts your productivity and ensures that each client gets their request quickly. SAN Software, a leading Call Center solution provider company, introduced a new call center solution named SanCCS. We are known as the best Call Center Software solution company in Delhi. If you are looking for the most advanced and widely acceptable call center solutions company, SAN Softwares SanCCS is the best software for you.

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