IFFCO Kisan Transformed its customer support operations in collaboration with SAN Softwares’s innovative solutions.
The case of IFFCO Kisan Finance, an established leader in agri-finance, shows how this firm shifted the customer support service through SAN Softwares. IFFCO Kisan used high-end SAN Softwares solution in making the process more efficient and answering in less response time with further positive elaboration in customer satisfaction. The following is a research into how SAN Softwares helped IFFCO Kisan to achieve exceptional results through streamlined communication and ticket management
IFFCO Kisan Finance is a fully owned subsidiary of IFFCO and stands as one of the top financial services providers in India catering to its rural as well as its agricultural sector. IFFCO Kisan offers a myriad of products and services for farmers as well as agri-business. The biggest challenge that IFFCO Kisan was facing was handling a single minute response to thousands of customer inquiries and support requests spread across its wide network; hence, they partnered with SAN Softwares for a comprehensive solution.
Issues were very significant before implementing SAN Softwares, that is, the quality of customer support issues IFFCO Kisan had to endure both for customers as well as the internal team working. Some of them were as follows:
SAN Softwares supplied the following solutions to the needs of IFFCO Kisan and boosted the level of their customer support operations:
After IFFCO Kisan implemented SAN Softwares' solutions, they noticed several improvements regarding the customer support performance as follows:
Rajeev Tomar (CTO)
IFFCO Kisan Finance
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