SAN Softwares
+91-98100-18735
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SAN Softwares
+919810018735
Schedule Demo
SAN Softwares
Ticket Management Software

SanTMS

Your Trusted Ticket Management Software

  • Efficient Ticket Generation via Call/API
  • Ticketing System with Escalation Matrix
  • Productivity Tracking with resolution time
  • Help Desk Software for automatic response & updates
  • Streamlined customer inquiry Operations
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Your Trusted Ticket Management Tool
SanTMS - Ticket Management Software

SanTMS Empowering Ticket Management System

SanTMS streamlines Ticketing System, Customer Service Ticketing System and queue management, while boosting productivity as a seamless Event Ticketing Software.

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SanTMS Best Features With Advance Ticket Management System

CRM

Automated Ticket Generation

Simplify ticket creation with SanTMS Ticketing System Software, automating the process via Call/API integration. Ensure swift issue resolution with seamless ticket generation.

Efficient Queue Management

Optimize support operations with SanTMS Help Desk Software, featuring advanced queue management functionalities. Prioritize tickets, assign tasks, and streamline workflows for enhanced productivity.

Manage Operation

Seamless Ticket Tracking

Track tickets effortlessly with SanTMS Ticket Management System, providing real-time updates and status notifications. Stay informed throughout the ticket lifecycle for improved service delivery.

Document Management

Enhanced Customer Communication

Boost customer satisfaction with SanTMS Support Ticket System, facilitating seamless communication via Email/SMS alerts and automatic updates. Keep customers informed and engaged throughout their support journey.

Marketing Automation

Comprehensive Reporting

Gain insights into support performance with SanTMS Customer Service Ticketing System, generating detailed MIS reports on ticket resolution time and agent productivity. Make data-driven decisions to optimize service delivery.

Data Reporting

Customizable Workflow

Tailor SanTMS Support Desk Ticket System to your organization's needs with flexible workflow customization options. Adapt the system to match your unique support processSeamlessly integrate with powerful tools such as WhatsApp, bulk SMS, and email for efficient and effective communication with customers throughout their journey.es and requirements seamlessly.

Data Secure

Multi-Channel Support

Provide omnichannel support with SanTMS IT Support Ticketing System, enabling customers to reach out via various channels including email, phone, and chat. Deliver consistent support across all touchpoints.

Mobile

Scalable Solution

Grow your support operations effortlessly with SanTMS Ticket Management Solution, a scalable platform that can adapt to your evolving business needs. Expand your support capabilities without compromising on efficiency.

SanTMS Your All-in-One Ticketing Software

Ticketing Software System

Centralized Help Desk Management

Maximize efficiency by centralizing all customer inquiries and support tickets within SanTMS Help Desk Software. With a unified interface, your support team can easily access, prioritize, and resolve tickets, ensuring a streamlined and responsive customer support experience.

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Advanced Ticketing Reporting and Analytics

Unlock valuable insights into your support operations with SanTMS Ticketing System Software. From ticket volume trends to agent performance metrics, our comprehensive reporting and analytics tools empower you to make data-driven decisions, optimize workflows, and enhance overall service quality.

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Search Dashboard Ticket Management
Search Ticket Dashboard

Tailored Workflow Customization

Adapt SanTMS Ticket Management Solution to fit your organization's unique service workflows and requirements. With customizable ticket routing, escalation rules, and notifications, you can optimize processes, streamline operations, and deliver tailored support experiences that meet the diverse needs of your customers and team.

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Seamless Multi-Channel Support

Empower your customers with convenient and consistent support across multiple communication channels using SanTMS Multi-Channel Support capabilities. Whether they prefer email, phone, chat, or social media, our platform enables seamless interaction, ensuring that every inquiry receives prompt and personalized attention.

Channel Support

Trusted by More Than 1500+ Clients

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Our Amazing Clients Are Saying

Gaurav Sood (DM-Information Technology)

MAX users login thru VPN. In last 3-4 days we did the activities as per the client needs for TTS process, Movement of Gateways, Database indexing, New Extension mappings with user IDs for VPN users. Thank you for giving all required support during this emergency timings.

Jasdeep (Vice President)

Thank you for your support in setting up work from home for us at Vouchagram in a fairly short period. Your readiness for support and problem-solving acumen is commendable and I look forward to it as we move along. Once again, many thanks for your support and availability.

Nitesh Verma (DY Manager-NOC)

I am writing to appreciate and thank you for the quality of support you have provided to us. We sincerely appreciate your efficient customer service, and the level of detail and accountability you have demonstrated on each project. Would like to especially thanks to Mr Saurabh, Shashank and Rashid for their valuable support throughout.

Harpreet Singh Malhotra (Sr. Vice President-Sales)

I want to thank you in particular & the entire team at SAN Softwares, who came in handy in the tough times of COVID-19 to help us redefine our sales process via the SanCCS app. It helped us cope with the home culture & get our managers to drive & track the business proactively.

Sambit Panda (Deputy Manager)

We are pleased to inform you that today we went live with our HDigiCube Mobile App and CRM portal. The SAN team have done a good job which was reflected in the final product and was appreciated by our management as a 1st project with SAN Softwares. We are looking forward to more projects in association with SAN Softwares.

Sharad Kumar (Director)

I still remember When we approached you for VedaERP, and after testing it, we finally realised “ This is it”. It’s the best and only solution for any National/Regional Distributor: Veda ERP from SAN Softwares. My team is now much more efficient than before. Thanks to SAN Softwares Team.

Vivek Ramakrishnan (Director)

We witnessed a new level of confidence and reliability right from the first call centre software demonstration we had from SAN (nearly two years ago) and continuing throughout the solution's deployment. We are grateful for a supportive partner like you. The determination and dedication of Team members like Roushan have contributed significantly to the successful completion of numerous projects.

Samarth Jain (VP Technologies)

We planned to scale up our business processes as well as enhance our service delivery standards. But the cost factor and the rigidity of the solution towards process changes were not favoring us. We evaluated SAN on the same platform and found it a perfect fit for our critical processes. The solution was a quality technology product packaged at a reasonable cost.

Why Choose Us ?

We intensely care about the people we work with and the products we create.

  • 24/7 Customer Support
  • ISO 27001-2022 Certified
  • Cost Effective Solutions
  • Experience of 25 Years
  • Excellent Integration
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Why Choose Us ?

We intensely care about the people we work with and the products we create.

  • 24/7 Customer Support
  • ISO certified
  • Cost Effective Solutions
  • Experience of 25 Years
  • Excellent Integration
Great Place to Work & ISO Certified Company

Frequently Asked Questions

Frequently Asked Questions
SanTMS is a comprehensive ticketing management software solution designed to streamline customer support operations for businesses of all sizes.
SanTMS Help Desk Software automates the process of handling customer inquiries and support tickets, ensuring efficient resolution through features like ticket generation, queue management, and reporting.Is SanTMS Ticketing System Software customizable?Yes, SanTMS Ticketing System Software offers customization options to tailor the platform to your organization’s unique needs, including ticket routing, escalation rules, and notifications.
Absolutely, SanTMS supports multi-channel communication, allowing customers to reach out via email, phone, chat, and social media platforms for seamless assistance.
Yes, SanTMS offers robust ticket analytics capabilities, providing insights into ticket volume trends, agent performance metrics, and customer satisfaction scores to optimize support operations.
SanTMS IT Support Ticketing System caters to a wide range of industries, including technology, healthcare, retail, finance, and more, seeking efficient and reliable customer support solutions.
Certainly, SanTMS Ticket Management Solution is designed to scale alongside your business, accommodating growing ticket volumes and expanding support needs without compromising performance.
SanTMS Customer Service Ticketing System streamlines support operations, automating ticket generation, tracking, and resolution processes to improve efficiency and deliver prompt, satisfactory service to customers.
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SAN Softwares is a company dedicated to providing complete software solutions to Corporate and end-user customers.
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