WhatsApp Business Calling Solution lets businesses make and receive voice calls in WhatsApp. It can be integrated with modern contact centre software, helping customers connect with your business instantly without switching apps, saving business numbers, or dialling manually.
It allows:
Let's see how WhatsApp Call for Business can benefit you.
Consistent voice quality on WhatsApp aids professional conversations across borders
Internet-based calls reduce roaming and international calling costs
Chatbots handle basic tasks, while agents handle complex conversations via calls
WhatsApp voice calls streamline communication and resolve queries efficiently
Here are the features of the WhatsApp Business Calling Solution you are looking for
Link your WhatsApp business account to enable voice calls
Transform your landline number into a WhatsApp Business Calling Number
Get recordings for the calls with transcripts and monitor quality with QA tools for better agent training
WhatsApp call routing directly to your call center agent via IVR, just like a typical inbound call
No confusion, chats and calls happen on the same WhatsApp number, whether user-initiated or business-initiated
Discover how your WhatsApp calling works with your contact center software for seamless customer engagement
Customer gets a call button icon in the chat window to connect instantly with the agent.
Friction of DTMF input in the chat to let the customer select options via keys in the WhatsApp chat.
Agents can call the customer only with the customer's consent.
WhatsApp Calls require consent, follow privacy rules, and strictly prevent spam.
Our expert team ensures the smooth integration of WhatsApp Business Calling Solution with your Call Centre CRM System. It provides end-to-end support to help you connect customers faster and more efficiently.
SAN Softwares has been providing exceptional telecommunication solutions globally for the last 25+ years. We genuinely care about the people we work with and their needs in the evolving marketplace.
We are ISO certified, ensuring high-quality standards and security, and offering reliable, consistent solutions you can rely on.
We are always at your service, ready to provide prompt and dependable support whenever you need it.
We offer effective & affordable solutions tailored to your needs, delivered without compromising quality.
Our solutions are engineered for high-quality availability through redundant infrastructure and proactive monitoring, with your business at the top.
WhatsApp calling for businesses allows them to make and receive voice calls directly on WhatsApp using the WhatsApp Business Platform. It helps the brand to connect with customers in real time without switching apps.
There are two types of WhatsApp Voice Calling:
Both ensure privacy and policy consent.
WhatsApp Calling in business enables instant issue resolution, reduces back-and-forth chats, and adds a human touch to support. It improves first-call resolution and customer satisfaction.
Yes, any brand or business must obtain the customer's permission before initiating a WhatsApp call. This keeps communication user-friendly and compliant.
Yes, WhatsApp Business Calling can be integrated with existing CRM Systems and contact centre software. It enables call logs, recording, agent routing, and customer history in one dashboard.
The WhatsApp Business Calling access from Meta is free, but calling and conversation usage is chargeable. Pricing depends on call types, duration, and region.
Yes, the WhatsBusiness Platform officially supports voice calling through its Calling API for approved businesses.
Costs vary by country. Contact our sales team for exact pricing.
The difference:
WhatsApp Business Platform: API-based, supports automation, CRM integration, scale and calling, ideal for medium to large businesses.
WhatsApp Business App: Free, manual use, best for small businesses.
If a customer declines a call request, the business cannot make an outbound call. However, the call request remains valid for 7 days, giving the customer time to accept it. During this period, the business can communicate with the customer via WhatsApp Business chat. If the customer does not take the request within the 7 days, the company can submit another call request after this period.
Yes, you can use a landline number for WhatsApp Business Calls.
Yes, Call Icon is available in the top-right corner of the chat window in WhatsApp to customers after integrating the WhatsApp Business API for voice calling.
SAN Softwares is a company dedicated to providing complete software solutions to Corporate and end-user customers.
SAN Softwares is a company dedicated to providing complete software solutions to Corporate and end-user customers.
