Yatra is a leading travel company, B2B, B2B2C, established in 2006 connects millions of travelers with curated travel experience. To meet the growing demand for seamless customer support and deliver world-class service.
Yatra partnered with SAN Softwares for a call center solution to upgrade its customer engagement system.
SAN Softwares introduces the Call Center Solution feature to agents that they can choose between, predictive, manual, and progressive dialing modes, amplifying operational flexibility and efficiency.
Yatra configured Live Monitoring, agent score tracking, and dynamic dispositions with colour coding, ensuring high-quality customer service and agent productivity with call center solutions.
Delivered detailed performance, attendance, and call log report, along with analytical insights to inform strategic decisions.
SAN Softwares Integrated multiple platforms, including whatsapp, social media, email and phone calling, delivering a unified and seamless communication experience.
Where our tools transform customer service into a journey as smooth as “Yatra”!
Let’s redefine the way you connect—effortless, efficient, and extraordinary
SAN Softwares is a company dedicated to providing complete software solutions to Corporate and end-user customers.