What are Cloud-Based Services and What makes them the Ultimate Solution for Businesses?
As businesses experience growth, they are required to be more productive and flexible in order to keep up with the ever-increasing demands of a competitive market. In order to ensure that all business operations are carried out seamlessly, they need to invest in the right tools. However, most traditional software solutions were accompanied by hardware that was difficult to install and even more challenging to manage. This presented itself as a challenge and caused productivity to go down, as the burden of maintaining and upgrading on-premise setups falls directly on the businesses. This tends to be a distraction as it leaves them with less time to devote to things that need their attention. This is where cloud-based services come into the picture. Cloud-based services are popular among business owners as they empower them with the best software solutions while ensuring that they remain an asset and do not turn into a liability that requires resources for their maintenance.
What are cloud-based services?
A cloud-based service refers to a system where users are able to avail themselves of certain software solutions or services without owning them. The user is able to use the service without actively participating in its maintenance or upkeep. Cloud-based services examples are usually hosted by a server that is owned by the service provider. These services can be used by people who require these services but, at the same time, do not want to install an on-site solution as it ends up costing them more. Cloud-based services, on the other hand, are more flexible and can be scaled up or down easily. The majority of cloud services operate on a subscription basis. This is suitable for both service providers and their customers.
A primary example of a cloud-based service is cloud storage. As a generation whose lives depend on technology, we are constantly looking for hassle-free storage options to store our data. Cloud-based data storage solutions have been immensely helpful for this reason.
Software as a service (SaaS)
In simple terms, SaaS refers to service providers providing software solutions as services. Software solutions are provided as services on the web so that users are able to use them and manage their data on them on their own. Some common examples of SaaS solutions include Google Apps, Office365, and others.
The SaaS model is usually subscription-based. It enables users to access all SaaS programs through the internet. As a result, subscribers don’t have to have the software installed on their computers. They can use the required software in the form of an application. SaaS applications are widely used by people for several reasons. Email, data sharing applications, CRM, and calendar are some of the most commonly used SaaS applications. It is a highly convenient option for any business because of its affordability and ease of use. Installing software solutions comes with a cost, as users need to update and debug the software on their own. Add to that the ongoing licensing fees for all computers in the office. SaaS services have come a long way since their inception and have evolved to be highly secure and convenient solutions.
Cloud-Based Services for Businesses and Call Centers
Businesses, call centers, contact centers, and other organizations that require smart software solutions find cloud-based services to be a feasible option. A cloud-based solution is highly flexible and allows businesses to run smoothly. Especially during the COVID-19 pandemic, when the only option for businesses and contact centers was to work remotely, cloud-based solutions proved to be immensely helpful. While businesses can run just as smoothly with on-site solutions, they lack flexibility, and upscaling them can be challenging.
Benefits of Cloud Services
Cloud services, or hosted services, have proven to be a convenient solution for businesses. One of the best Cloud Call Center Solution benefits is that they can be accessed from anywhere, allowing businesses to operate remotely. It is a highly convenient solution, especially in the present circumstances when people are required to work remotely. It ensures seamless cooperation among team members as the data can be easily accessed by everyone. It is a highly cost-effective solution as its maintenance does not take much effort. It is a scalable and flexible solution that is easy to implement, update, and debug. All of these factors make cloud services a highly feasible option.
Most businesses that avoid cloud-based services do so due to the perception that they will be expensive to set up. However, that is not the case. While it is beneficial for businesses to assess the pros and cons of a solution before implementing it, the cost is certainly not one of the cons of cloud-based services examples. While it may cost more initially, depending on the requirements of a business, the initial expenses made on cloud-based services get recovered quickly due to the high ROI.
Moreover, there is no burden of frequent upfront expenses as the onus of managing and maintaining the cloud and making it user-friendly falls on the service provider. Instead, users only have to pay a subscription fee in order to continue using the service. This is beneficial as many cloud service providers have different subscription plans for different levels. Businesses can assess their requirements and then choose a plan that suits both their requirements and their budget. They can always move to a better plan in the future as their business grows and their requirements increase. As a result, businesses end up saving money.
Security is a major factor responsible for businesses’ avoiding cloud-based services. Although there have been incidents of security breaches in the past, they are not so common. The entire existence of a business, big or small, depends on data. Therefore, such concerns are only reasonable. The only problem with data being remotely accessible is that it can be accessed by anyone. It must also be noted that just as many security breaches and data thefts are done internally, if not more. However, security breaches in the cloud are gaining more attention since the cloud-service providers fail at their primary job of providing security. However, security breaches are avoidable as long as the service providers stay a step ahead of the hackers. It is therefore important for businesses to invest in a cloud solution that is known to be reliable and secure.
Since cloud services encrypt your data in order to transcript and store it, it becomes difficult for hackers and unauthorized parties to access your data. This ensures increased data security. Moreover, many cloud-based services allow users to control and manage security settings, thereby empowering them with greater control and security. As a result, most businesses that adopt cloud-based solutions and services confirm the fact that there are innumerable benefits of cloud services, such as security and reliability.
No matter how hard businesses try to avoid the loss of data, most of them end up losing data at some point. Malfunctioning hardware is the biggest cause of data loss. While it can be retrieved in some rare cases, data recovery is a difficult task. On the contrary, it is easier to retrieve data from the cloud as the data does not vanish even during downtime. As far as data recovery is concerned, cloud-based services examples have a clear advantage.
Scalability and adaptability
Cloud-based services offer better scalability and flexibility in comparison to other solutions. As businesses grow and prosper, their resources need to grow with them so that they are able to keep up with the increasing workload and demand. Sluggish software solutions that are not able to keep up with this increasing demand can cause severe setbacks. To avoid such situations, businesses need to invest in smart and scalable solutions that can keep up with the increasing requirements and help businesses grow. This allows them to focus entirely on enhancing productivity, as investing time and resources in the upkeep of software is the last of their concerns. Knowing that all upgrades and maintenance will be taken care of allows them to focus on increasing their productivity and achieving better results. As a result, they gain a competitive edge over their competitors.
When companies have in-house software setups, they are burdened with the responsibility of ensuring that the software is up-to-date. Software that is not updated single-handedly brings down the productivity of an organization. As a result, organizations are required to manually install updates. This leads to wastage of time and money and results in reduced productivity. Cloud-based services, on the other hand, get updated automatically without causing inconvenience to the users.
All operations need to be streamlined for the seamless functioning of a business. However, in organizations with several departments and a large number of employees, communication tends to be complicated and time-consuming. This creates a communication gap among different departments and leaves room for confusion. Moreover, it also puts an undue burden on the management and often results in the wastage of time that could’ve been spent doing other productive tasks. Cloud-based software solves this problem by ensuring that all important data is easily accessible. As a result, it becomes easy for employees to collaborate and share information with ease and work as a team. Cloud-based services examples ensure that all processes are streamlined and employees are able to save time and money. Not only does this lead to better productivity, but it also eases the burden on the employees, who can then focus on doing other tasks that need their attention. Cloud-based services are an effective way of ensuring easy streamlining and efficient teamwork.
Benefits of Cloud Services for Call Centers
To run their businesses smoothly, all call centers and contact centers require software solutions. It is a powerful tool that enables businesses to operate more efficiently and profitably. Businesses have been able to achieve work efficiency and profitability thanks to cloud-based call center solutions. Cloud services have aided call centers in streamlining their entire operation. As a result, they can enhance customer satisfaction and improve their services. Cloud-based call center software solutions are simple to install and use. They allow businesses to manage and monitor phone calls as well as streamline all processes, allowing their company to run smoothly. The most significant benefits of cloud services for call centers is that they enable call centers to operate remotely.
SAN Softwares, one of the best software companies in India. SanCCS is the most effective cloud-based call center software solution for increasing productivity and ensuring customer satisfaction. It can be used to make a variety of tasks easier, including ticketing, sales, appointment scheduling, and call routing. It enables businesses to serve their customers 24 hours a day, seven days a week. The SanCCS assists contact centers in increasing productivity and ensuring that each client’s request is fulfilled quickly. Every concern, including ticket assistance, sales, appointment scheduling, and technical issues, can be handled without difficulty. In the end, this helps call center agents increase their productivity. It’s a clever software solution that enables your company to reach its full potential. It has been created in such a way that it can easily adapt to a variety of environments, including educational institutions, healthcare, and the service industry, to name a few. All of its components are scalable, meaning they can be scaled up or down to meet changing business needs.
Cloud-Based Enterprise Resource Planning Software
Leading businesses now use cloud-based accounting software with accounting and inventory management to review inventory, assist customers in the sales pipeline, cut labour costs, and improve accuracy. It’s critical to develop a management system that can support your business’s requirements. VedaERP is the perfect software-based, cloud-based solution for streamlining business operations and management. It can assist businesses with difficult processes such as E-invoices, CTI Integration, GST Return Filing, Lead Management, and Project Management, among others. It is one of the best ERP software for billing jobs available. VedaERP enables you to create E-invoices with only a basic understanding.
Cloud-based IVR Solutions
Call centers are required to make and receive calls in bulk. IVR, or interactive voice response, is an intelligent way of handling calls. Cloud-based or hosted IVR solutions are gaining popularity as they are more flexible and can be managed remotely. EasyGoIVR is the perfect hosted IVR solution for contact centers.
The EasyGoIVR is a multi-featured system that does it all, from personalized call responses to real-time call reporting and monitoring. Apart from handling calls, IVR systems for call centers also help in analytics as it provides a graphical representation of all connected and answered calls. It enables businesses to be available to their callers 24 hours a day. It is a highly cost-effective and secure system as it can only be accessed through KYC.
It has all of the necessary features, including:
- Customer agent mapping
- Time-based call routing
- Multi-level menus
- Automatic call distribution
- Call recording, tracking, and blacklisting
- Easy CRM integration.
EasyGoIVR is an excellent call response system that assists callers, resolves their complaints, tracks calls, and guarantees that all routine processes run smoothly. It is a smart solution that helps organizations become more productive and successful.
As businesses grow and expand, it becomes increasingly difficult for them to keep up with the ever-increasing challenges. Therefore, it is becoming more and more feasible for businesses to invest in software solutions that help them be more productive and scale greater heights. Cloud-based solutions provide businesses the flexibility they need. They can be accessed remotely and allow users to be more productive. Cloud-based software solutions are scalable and allow businesses to unlock their true potential.
Customizable Cloud-Based Software Solutions
Most software providers that provide cloud-based services leave ample room for customization. Customized software allows businesses to add the extra features they need and remove the ones they don’t. There’s no additional cost involved for unnecessary hardware or licenses. All of this give tailor-made software a clear edge over regular, off-the-shelf software. Moreover, the customized software can be scaled up or down depending on the company’s requirements. These multi-functional and multi-featured software solutions go a long way towards helping businesses boost productivity and profitability.
Companies often find it difficult to find cloud-based software that suits all of their requirements. Software sometimes lacks important features that businesses need and is full of the ones they don’t. It is more feasible for businesses to create a custom-built software solution that allows them more control over the result. Customized cloud-based software solutions are scalable and can keep up with the evolving nature of an organization.
About SAN Softwares
SAN Softwares, a leading software development company in India, has been providing the best cloud-based service solutions to several industries. We provide software solutions that are reliable and help businesses reap the benefits of cloud services. We customize hosted service solutions depending upon the nature of your business and its requirements. All our solutions are easy to install and use, and can be integrated easily with the existing setup. It is a one-time investment that helps large organizations and contact centers enhance productivity and profitability. Our multi-featured software solutions make it easy for businesses to streamline operations, thereby allowing them to work more efficiently.