SanCCS
Call Center Solution in Canada

Take your customer service to the next level with our Call Center Software, designed for call centers of all sizes. It simplifies operations, improves agent efficiency, and ensures superior customer experiences. With powerful, flexible features, it's recognized as the Best Call Center Software for modern businesses.

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Why SanCCS is
The Best Call Center Solution?

Data security

On-premises solutions facilitate proper data security as data is hosted internally.

Boosts Agent Productivity

Faster response time with reliable in-house infrastructure.

Control and Customizable

Full system control, tailored to specific business needs.

Clear, Actionable Analytics

Real-time data access for informed decision-making.

Scalable On-Demand Solution

Upgrade on-premise systems effortlessly as your business expands

SanCCS Call Centers in Canada – Key Points Features

Discover exceptional functionalities with the best Call Center Software in Canada. This advanced Calling Software for Call Centers in Canada can align your business operations.

Multilevel IVR System

Varied Dialing Modes

Includes progressive, predictive, manual, and preview modes.

Trusted Call Recording Software

Quality Management Module

Real-time monitoring, agent productivity dashboards, dynamic call disposition with color coding, case assignment tools, agent scoring, and audit sampling.

Realtime Analytics

Instant Analytics

Generate various reports on performance, attendance, call logs, and more.

Automatic Dialing

Automated Call Allocation

Calls are distributed based on agent availability, skill set, category, and other parameters.

Click to Call

Click-to-Call Integration

Enable click-to-call functionality on your website and internal CRM.

Omni-Channel Support

Omni-Channel Support

Integrate with WhatsApp, Viber, social media, email, Facebook, SMS, and video calling.

Project Management

Third-Party CRM Integration

Seamlessly connect with over 20 third-party CRMs, including Zoho, Leadsquared, Sugar CRM, Zendesk, Freshdesk, Microsoft Dynamics 365, etc.

Call Forward

Missed Call Auto Callback

Our Dialer for Call Centers in Canada features automated callbacks for missed calls, enhancing customer outreach.

How Does SanCCS - Call Center Software Works?

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1

Onboard to Call Center

Install and set up servers at your business location with support from our technical team.

2

Channel Integration

Connect all your preferred communication channels (Voice, SMS, WhatsApp, Etc.) for a unified experience.

3

Team Training

Equip your staff with in-depth training provided by our expert SAN support team.

4

Go Live

Launch your On-Premise call center setup and start managing customer interactions efficiently.

SanCCS - All-In-One Call Center Solution

Live Monitoring Contact Center Software

Monitor live agent status and gain better insights through hosted contact center solutions, including call monitoring with speech analytics. Elevate your customer service with our cloud call center solutions in Canada.

Telecalling Software with Admin Tools

This telecalling software offers detailed call center metrics and KPIs, enabling managers and teams to track and enhance performance. Designed to boost customer satisfaction, this cloud call center solution is essential for modern businesses.

Telecalling Software with Admin Tools

This telecalling software offers detailed call center metrics and KPIs, enabling managers and teams to track and enhance performance. Designed to boost customer satisfaction, this cloud call center solution is essential for modern businesses.

Quality Module

Admins can monitor agent progress, design questionnaires, add evaluation parameters, conduct quality assessments with call recordings, create quality DQR reports, and set up dashboards. Agents can accept or decline feedback from quality assessments.

Omnichannel Communication

SanCCS Cloud Call Center Solutions supports seamless interaction across various channels like Facebook, Viber, WhatsApp, and Twitter. Effortlessly manage chat, email, SMS, web phone, and video calls with this Calling Software for Call Centers in Canada.

Omni-Channel Support with Calling Software

Omnichannel Communication

SanCCS Cloud Call Center Solutions supports seamless interaction across various channels like Facebook, Viber, WhatsApp, and Twitter. Effortlessly manage chat, email, SMS, web phone, and video calls with this Calling Software for Call Centers in Canada.

Work From Anywhere with a Mobile Agent App

Work from anywhere with a mobile agent app, allowing agents to log in, set availability, and manage customer calls with full call center functionality. This is the Best Call Center Software for businesses in Canada.

This Telecalling Software helps you log in as a call center agent, set yourself available, and receive customer calls with all the call center features via their mobile phone line. The best Call Center Software for the best businesses.

Why Choose Us?

While offering Call Center Software we intensely care about the people we work with and the products we create.

ISO Certified

Our ISO certification ensures high-quality standards and security, offering reliable and consistent solutions you can depend on.

24/7 Customer Support

24/7 Customer Support

We are always available to assist you with quick and reliable support, ensuring seamless service around the clock.

Cost-Effective Solutions

We offer affordable, efficient solutions tailored to your needs, ensuring value without compromising on quality.

25 years Experience

Experience of 25 Years

With 25 years of expertise, we provide reliable, innovative services backed by extensive industry knowledge.

Our Amazing Clients Are Saying

Frequently Asked Questions

SanCCS provides a comprehensive Call Center Solution in Canada, designed to enhance call center operations with state-of-the-art features and seamless integrations.

Our Contact Center Software in Canada offers improved efficiency, real-time analytics, omnichannel support, and seamless CRM integrations.

Call routing in SanCCS’s Call Center Software in Canada is optimized based on agent availability, skills, and other criteria for efficient distribution.

Yes, SanCCS’s Calling Software for Call Centers in Canada integrates with over 20 third-party CRMs, enhancing productivity and insights.

IVR (Interactive Voice Response) in our Dialer for Call Centers in Canada facilitates automated caller interactions, improving efficiency and customer experience.

Our Dialer for Call Centers in Canada provides live monitoring, productivity dashboards, and quality modules to track and improve agent performance.

Yes, our Call Center Solutions in Canada are customizable to meet the unique requirements of various businesses.

Our Call Management Software in Canada supports omni-channel communication, enabling seamless interaction across platforms like social media, email, SMS, and more.

We implement rigorous security protocols to safeguard sensitive customer data in our Call Center Software in Canada.

Our Call Management Software in Canada is designed to be highly scalable, adapting to the growth and evolving needs of your business.

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