SanCCS
Call Center Solution in Canada

Take your customer service to the next level with our Call Center Software, designed for call centers of all sizes. It simplifies operations, improves agent efficiency, and ensures superior customer experiences. With powerful, flexible features, it's recognized as the Best Call Center Software for modern businesses.

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Why SanCCS is
The Best Call Center Solution?

Data Security

Data security

On-premises solutions facilitate proper data security as data is hosted internally.

Boosted Agent

Boosts Agent Productivity

Faster response time with reliable in-house infrastructure.

Control And Customizable

Control and Customizable

Full system control, tailored to specific business needs.

Analytics & Reporting

Clear, Actionable Analytics

Real-time data access for informed decision-making.

Omni Channel Integration

Scalable On-Demand Solution

Upgrade on-premise systems effortlessly as your business expands

SanCCS Call Centers in Canada – Key Points Features

Discover exceptional functionalities with the best Call Center Software in Canada. This advanced Calling Software for Call Centers in Canada can align your business operations.

Multilevel IVR System

Varied Dialing Modes

Includes progressive, predictive, manual, and preview modes.

Trusted Call Recording Software

Quality Management Module

Real-time monitoring, agent productivity dashboards, dynamic call disposition with color coding, case assignment tools, agent scoring, and audit sampling.

Realtime Analytics

Instant Analytics

Generate various reports on performance, attendance, call logs, and more.

Automatic Dialing

Automated Call Allocation

Calls are distributed based on agent availability, skill set, category, and other parameters.

Click to Call

Click-to-Call Integration

Enable click-to-call functionality on your website and internal CRM.

Omni-Channel Support

Omni-Channel Support

Integrate with WhatsApp, Viber, social media, email, Facebook, SMS, and video calling.

Project Management

Third-Party CRM Integration

Seamlessly connect with over 20 third-party CRMs, including Zoho, Leadsquared, Sugar CRM, Zendesk, Freshdesk, Microsoft Dynamics 365, etc.

Call Forward

Missed Call Auto Callback

Our Dialer for Call Centers in Canada features automated callbacks for missed calls, enhancing customer outreach.

How Does SanCCS - Call Center Software Works?

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1

Onboard to Call Center

Install and set up servers at your business location with support from our technical team.

2

Channel Integration

Connect all your preferred communication channels (Voice, SMS, WhatsApp, Etc.) for a unified experience.

3

Team Training

Equip your staff with in-depth training provided by our expert SAN support team.

4

Go Live

Launch your On-Premise call center setup and start managing customer interactions efficiently.

SanCCS - All-In-One Call Center Solution

Live Monitoring

Live Monitoring Contact Center Software

Monitor live agent status and gain better insights through hosted contact center solutions, including call monitoring with speech analytics. Elevate your customer service with our cloud call center solutions in Canada.

Telecalling Software with Admin Tools

This telecalling software offers detailed call center metrics and KPIs, enabling managers and teams to track and enhance performance. Designed to boost customer satisfaction, this cloud call center solution is essential for modern businesses.

Tele calling Software Solution
Tele calling Software Solution

Telecalling Software with Admin Tools

This telecalling software offers detailed call center metrics and KPIs, enabling managers and teams to track and enhance performance. Designed to boost customer satisfaction, this cloud call center solution is essential for modern businesses.

Quality Module with Call Center Solution

Quality Module

Admins can monitor agent progress, design questionnaires, add evaluation parameters, conduct quality assessments with call recordings, create quality DQR reports, and set up dashboards. Agents can accept or decline feedback from quality assessments.

Omnichannel Communication

SanCCS Cloud Call Center Solutions supports seamless interaction across various channels like Facebook, Viber, WhatsApp, and Twitter. Effortlessly manage chat, email, SMS, web phone, and video calls with this Calling Software for Call Centers in Canada.

Omni channel Solution
Omni-Channel Support with Calling Software
Omni channel Solution

Omnichannel Communication

SanCCS Cloud Call Center Solutions supports seamless interaction across various channels like Facebook, Viber, WhatsApp, and Twitter. Effortlessly manage chat, email, SMS, web phone, and video calls with this Calling Software for Call Centers in Canada.

Work From Anywhere with a Mobile Agent App

Work from anywhere with a mobile agent app, allowing agents to log in, set availability, and manage customer calls with full call center functionality. This is the Best Call Center Software for businesses in Canada.

SanCCS Pro Mobile App
SanCCS Pro Mobile App

This Telecalling Software helps you log in as a call center agent, set yourself available, and receive customer calls with all the call center features via their mobile phone line. The best Call Center Software for the best businesses.

Why Choose Us?

While offering Call Center Software we intensely care about the people we work with and the products we create.

ISO Certified Company

ISO Certified

Our ISO certification ensures high-quality standards and security, offering reliable and consistent solutions you can depend on.

24/7 Customer Support

24/7 Customer Support

We are always available to assist you with quick and reliable support, ensuring seamless service around the clock.

Cost Effective Software Solutions

Cost-Effective Solutions

We offer affordable, efficient solutions tailored to your needs, ensuring value without compromising on quality.

25 years Experience

Experience of 25 Years

With 25 years of expertise, we provide reliable, innovative services backed by extensive industry knowledge.

Our Amazing Clients Are Saying

Max Healthcare has seen substantial improvements thanks to SAN Softwares. Recently, we needed urgent modifications to our TTS process, movement of gateways, database indexing, and new extension mappings for VPN users. SAN Softwares provided exceptional support during this critical period, ensuring all our needs were met swiftly and efficiently.

Gaurav Sood (DM-Information Technology)

Thank you for your support in setting up work from home for us at Vouchagram in a fairly short period. Your readiness for support and problem-solving acumen are commendable and I look forward to it as we move along. Once again, many thanks for your support and availability.

Jasdeep (Vice President)

I am grateful for the exceptional support provided by SAN Softwares. Your efficient customer service and meticulous attention to detail have been commendable in every project. Special thanks to Mr. Saurabh, Shashank, and Rashid for their invaluable assistance and dedication.

Nitesh Verma (DY Manager-NOC)

I would like to express my gratitude to the SAN Softwares team for their exceptional support during the challenging COVID-19 period. The SanCCS app revolutionized our sales process, enabling us to adapt to remote work and allowing our managers to efficiently drive and monitor business operations. Your dedication and innovation have made a significant impact on our success.

Harpreet Singh Malhotra (Sr. Vice President-Sales)

Our HDigiCube Mobile App and CRM portal went live today, thanks to the excellent work of the SAN Softwares team. The final product exceeded our expectations and received high praise from our management. This successful collaboration on our first project with SAN Softwares has us excited for future projects together.

Sambit Panda (Deputy Manager)

I still remember When we approached you for VedaERP, and after testing it, we finally realised “ This is it”. It’s the best and only solution for any National/Regional Distributor: Veda ERP from SAN Softwares. My team is now much more efficient than before. Thanks to SAN Softwares Team.

Sharad Kumar (Director)

We witnessed a new level of confidence and reliability right from the first call centre software demonstration we had from SAN (nearly two years ago) and continuing throughout the solution's deployment. We are grateful for a supportive partner like you. The determination and dedication of Team members like Roushan have contributed significantly to the successful completion of numerous projects.

Vivek Ramakrishnan (Director)

We planned to scale up our business processes as well as enhance our service delivery standards. However, the cost factor and the rigidity of the solution toward process changes did not favor us. We evaluated SAN on the same platform and found it a perfect fit for our critical processes. The solution was a quality technology product packaged at a reasonable cost.

Samarth Jain (VP Technologies)

We sincerely appreciate your exceptional software and services for our call center. Your solution has greatly improved our efficiency, customer interactions, and workflow. The intuitive interface, robust features, and seamless integration have made a real difference. Your support team has been outstanding, ensuring a smooth transition and prompt assistance. Looking forward to our continued partnership!

Nitin Jain (Group Manager IT & Systems)

Frequently Asked Questions

SanCCS provides a comprehensive Call Center Solution in Canada, designed to enhance call center operations with state-of-the-art features and seamless integrations.

Our Contact Center Software in Canada offers improved efficiency, real-time analytics, omnichannel support, and seamless CRM integrations.

Call routing in SanCCS’s Call Center Software in Canada is optimized based on agent availability, skills, and other criteria for efficient distribution.

Yes, SanCCS’s Calling Software for Call Centers in Canada integrates with over 20 third-party CRMs, enhancing productivity and insights.

IVR (Interactive Voice Response) in our Dialer for Call Centers in Canada facilitates automated caller interactions, improving efficiency and customer experience.

Our Dialer for Call Centers in Canada provides live monitoring, productivity dashboards, and quality modules to track and improve agent performance.

Yes, our Call Center Solutions in Canada are customizable to meet the unique requirements of various businesses.

Our Call Management Software in Canada supports omni-channel communication, enabling seamless interaction across platforms like social media, email, SMS, and more.

We implement rigorous security protocols to safeguard sensitive customer data in our Call Center Software in Canada.

Our Call Management Software in Canada is designed to be highly scalable, adapting to the growth and evolving needs of your business.

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