What Is Order Management Software and How It Is Useful for Your Small Business

What Is Order Management Software and How It Is Useful for Your Small Business Did you know 55% of retailers are still using pen and paper to manage their orders? This often leads to mismanagement, inaccuracies, and confusion. However, every business wants to grow, whether a small, mid, or giant company. It becomes tough to manage sales, especially if you are working on multiple platforms.  An order management software can...
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What Is Order Management Software and How It Is Useful for Your Small Business

What Is IVR, and Why Should a Business Use an IVR?

What Is IVR, and Why Should a Business Use an IVR? You might have called the telecom service customer care number, and you would have heard. "Hi, Thanks for calling ABC telecom. If you have any concerns regarding your last recharge, dial 1; If you want to know about the best recharge offers, dial 2; If you want to know your recharge date, dial 3; If you want to talk...
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What Is IVR, and Why Should a Business Use an IVR?

What Is E-Invoicing and Why It Is Important to Be in ERP Software

What Is E-Invoicing and Why It Is Important to Be in ERP Software The transportation of products from one place to another can be done by the filing of ‘e-Way Bills’ on the GST portal. Similarly, the GST council has decided to implement a system of e-Invoicing, which will apply to businesses that have a yearly turnover of more than 20 crores.  Though, e-invoicing doesn’t imply the generation of invoices...
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What Is E-Invoicing and Why It Is Important to Be in ERP Software

What Is Call Center Software and What Are the Benefits of Using it?

What Is Call Center Software and What Are the Benefits of Using it? What Is Call Center Software and What Are the Benefits of Using it?  It is quite hard to talk with customers using a mobile phone or telephone. Also, there are some other difficulties as there's no time to pause and frame your answers just right unless you want to take the risk of putting the customers on...
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What Is Call Center Software and What Are the Benefits of Using it?

What is an IP PBX System and Things to know before implementing it?

What is an IP PBX System and Things to know before implementing it? Whether you are considering adding a new business phone system or moving from the present Private Branch Exchange (PBX) to a cloud-based trunking provider for PSTN connectivity, you first need to understand how things are working.    You might think that implementing IP PBX is an easy task, but it's not the case. After all, you don't...
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What is an IP PBX System and Things to know before implementing it?

How to Improve IVR System and Provide a Better CX?

How to Improve IVR System and Provide a Better CX? We have to accept this bitter truth that customers don't like Interactive Voice Response systems (IVRs). There is a reason behind it; generally, customers get stuck between endless series of prompts and don't get the resolution of their problem.    It is true that software has been created to help businesses and improve customer experience, but it leaves the customers...
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How to Improve IVR System and Provide a Better CX?

How an Automated Calling System Can Be Beneficial for Your Business

How an Automated Calling System Can Be Beneficial for Your Business An automated calling system helps groups or organizations to place hundreds or even thousands of automated calls at once, and it is better known for time and cost-saving software. An automated calling software is nothing but just a telephone system that automatically interacts with callers without input from a human other than the recipient. Generally, there are two types...
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How an Automated Calling System Can Be Beneficial for Your Business

Best Call Tracking Software for Lead Generation

Best Call Tracking Software for Lead Generation A call tracking software can help you track data from phone conversations with customers from incoming phone calls, including call sources and audio recordings. This advanced technology allows the pay per call, pay per minute, or pay per lead business models by allowing phone call tracking to be associated with performance-based advertising such as Google AdWords, SEO Services, Display, and Electronic Direct Marketing,...
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Best Call Tracking Software for Lead Generation

Best Call Recording Software for Business

Best Call Recording Software for Business Call recording software saves telephone conversations over PSTN (Public Switched Telephone Network) or VoIP (Voice over Internet Protocol) in the form of digital audio files. Call recording differs from call logging and tracking in that they record call details but not the conversation; however, the application may include both recording and logging functionality. Call recording software for business is a vital part, and it...
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Best Call Recording Software for Business

Benefits of Using an IVR System in Your Call Center

Benefits of Using an IVR System in Your Call Center IVR stands for Interactive Voice Response system. Automated IVR systems are pretty useful for contact centers to answer incoming calls. Even outbound calls can be answered to provide a recorded message with options and information for the caller. Callers get the option to respond using their mobile keypad or voice command (if the IVR is voice recognition compatible). Next, if...
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Benefits of Using an IVR System in Your Call Center

Benefits of Ticket Management System

Benefits of Ticket Management System If you have landed on this article, it means it's pretty evident that you are thinking of implementing ticket management software or looking for the best ticket management system. Growing a customer base is excellent for a business; it is a sign that the company is growing, but as the customer base grows, the problem also grows.  Customers need support at every step of their...
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Benefits of Ticket Management System

What are Cloud-Based Services and the benefits of cloud service?

What are Cloud-Based Services and the benefits of cloud service? As businesses experience growth, they are required to be more productive and flexible in order to keep up with the ever-increasing demands of a competitive market. In order to ensure that all business operations are carried out seamlessly, they need to invest in the right tools. However, most traditional software solutions were accompanied by hardware that was difficult to install...
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What are Cloud-Based Services and the benefits of cloud service?

Web-Based Call Center Solutions for Work-from-Home Employees

Web-Based Call Center Solutions for Work-from-Home Employees In comparison to all other businesses, running a call center remotely presents a unique set of challenges. Since remote work has emerged as a viable option following the COVID pandemic, businesses have started adapting to this new normal. However, even though the trend of remote work started in unfavorable circumstances, both businesses and employees quickly recognized the advantages of remote work. Small businesses...
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Web-Based Call Center Solutions for Work-from-Home Employees

Tackling the 6 Major Problems Faced by Employers with Effective Work from Home Solutions

Tackling the 6 Major Problems Faced by Employers with Effective Work from Home Solutions Working from home has turned out to be a feasible option for both employers and employees. Companies can reduce infrastructural and other costs while employees can work from the comfort of their homes. This is a win-win situation for everyone involved due to increased productivity and less wastage of time and resources. There are innumerable benefits...
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Tackling the 6 Major Problems Faced by Employers with Effective Work from Home Solutions

The Best Work-from-Home Call Center Solution for Your Business

The Best Work-from-Home Call Center Solution for Your Business Call center solutions have come a long way. While traditional on-premise call centers had their advantages, one of the most significant disadvantages of on-premise call center setups is a lack of flexibility. Unlike hosted call center solutions, on-premise solutions do not offer the same flexibility. Apart from flexibility, there are several other factors that work in the favour of web based...
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The Best Work-from-Home Call Center Solution for Your Business

Virtual Call Center Software Solutions For Starting A Virtual Call Center?

Virtual Call Center Software Solutions For Starting A Virtual Call Center? Businesses and call centers all over the world are required to work remotely, especially due to the ongoing pandemic. However, working remotely has emerged as a viable option for many businesses due to its many advantages. It is easier to set up in comparison to setting up office space and building the necessary infrastructure. This is why several businesses...
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Virtual Call Center Software Solutions For Starting A Virtual Call Center?

7 Reasons Why Your Business Needs the Best Transport Management Software in India

7 Reasons Why Your Business Needs the Best Transport Management Software in India Businesses and transport operators have realized the need for logistics and transport management software as they need a reliable solution to optimize their operations. It is important for the transport industry to use transport software technologies to maximize their operations. Transport management software solutions have revolutionized the way logistics are handled all across the world. Contrary to popular...
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7 Reasons Why Your Business Needs the Best Transport Management Software in India

Telecom Software Solutions and their Benefits for Call Centers and Businesses

Telecom Software Solutions and their Benefits for Call Centers and Businesses The telecom market is continually changing, and all telecom operators, large and small, are working hard to improve their platform for client retention management. Given the competitive nature of the telecom industry, companies have frequently felt compelled to invest in telecom software solutions that might assist them in improving their services and providing individualized consumer experiences.In any industry, maintaining...
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Telecom Software Solutions and their Benefits for Call Centers and Businesses

Does Your Business Need a Comprehensive Business Management System Software?

Does Your Business Need a Comprehensive Business Management System Software? The workload of any business manager increases tremendously as the company grows. When it comes to running a small business, you need to understand the need for the right business management system software, as having the correct tool for the task can help you optimize and streamline operations, and maximize productivity. From accounting software to marketing tools and everything in between,...
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Does Your Business Need a Comprehensive Business Management System Software?

The 6 Most Common Customer Service Problems and Their Solutions – Customer Service Tools And Management Tools

The 6 Most Common Customer Service Problems and Their Solutions - Customer Service Tools And Management Tools Customers are more aware of their rights today than ever before. With the increasing competition in the market, they are spoilt for options. Businesses are quickly realizing that customers refuse to settle for anything less than the absolute best, and therefore, they need to up their customer service game if they want to...
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The 6 Most Common Customer Service Problems and Their Solutions – Customer Service Tools And Management Tools
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Blog Posts

Web-Based Call Center Solutions for Work-from-Home Employees

Web-Based Call Center Solutions for Work-from-Home Employees

Web-Based Call Center Solutions for Work-from-Home Employees In comparison to...
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Tackling the 6 Major Problems Faced by Employers with Effective Work from Home Solutions

Tackling the 6 Major Problems Faced by Employers with Effective Work from Home Solutions

Tackling the 6 Major Problems Faced by Employers with Effective...
Read More
The Best Work-from-Home Call Center Solution for Your Business

The Best Work-from-Home Call Center Solution for Your Business

The Best Work-from-Home Call Center Solution for Your Business Call...
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Virtual Call Center Software Solutions For Starting A Virtual Call Center?

Virtual Call Center Software Solutions For Starting A Virtual Call Center?

Virtual Call Center Software Solutions For Starting A Virtual Call...
Read More
7 Reasons Why Your Business Needs the Best Transport Management Software in India

7 Reasons Why Your Business Needs the Best Transport Management Software in India

7 Reasons Why Your Business Needs the Best Transport Management...
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Telecom Software Solutions and their Benefits for Call Centers and Businesses

Telecom Software Solutions and their Benefits for Call Centers and Businesses

Telecom Software Solutions and their Benefits for Call Centers and...
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