What is the importance of Virtual Numbers for a Business?

Accessible Round the Clock

Using a virtual number is quite convenient and hassle-free compared to a traditional number. It helps to maximize the reach of the business without affecting that much on the company’s account.

If you are using a traditional phone line system, you can’t handle a flood or even multiple calls at a time, but with a virtual number, you can handle hundreds of calls, even thousands of calls, and decreases the busy tones as the calls get forwarded to an employee as available or pre-set destinations through an Intelligent Routing System, ACD, and VoiceMail integrations, etc. With this kind of support, customers get aware that the business is reachable at any point in time.

Projects a Professional ImageA single virtual number can establish a professional brand image in customers’ subconscious minds. A virtual number also helps provide customized and personalized support to every customer, creating a brand value and emotional feeling for the brand.

International Numbers

With an international virtual number, you can connect with your international customer around the globe. This solution can be used to transfer international calls from your virtual phone number to another phone number or line in another country. Also, Suppose you are planning to expand your business internationally. In that case, a virtual number can be a great way to connect with international customers and helps to manage the business operations globally.

The business can create a presence in any country and affordably and efficiently provide almost all services without being physically present there. Additionally, you’ll save a big amount of money that could be spent if you build an office and hire staff in your desired country. You can make full use of the virtual number solutions in your business to provide excellent customer support and maintain relationships around the globe.

Concurrent Calls

When a business has numerous calling numbers, customers get irritated because they have to dial every number to get the answer to their concerns. After setting up a virtual calling number, the business can manage all its inbound and outbound calling needs by increasing the number of agents.

The virtual number allows attending to many calls with one number. When the customers call in on that virtual number, the call gets automatically routed to the agent who is available to take calls at the time. Therefore, it helps create a seamless experience for the customer by reducing the waiting time using maximum agent’s competence.

Data security and Scalability

Using a virtual number can eliminate or decrease the chances of a data breach and any kind of data security vulnerability. Each call data, call log, call recordings, and customer information are stored on cloud servers. When an organization grows, data security becomes the biggest concern. That’s why it is always good to use a virtual number to be future-ready. Also, it is feasible to activate and deactivate the services as per needs.

Multi-lingual Support

Technology and innovation are constantly opening new ways for businesses to make more money. Creating the best customer support to satisfy your customer is the best improvement for your business. With the help of a virtual number, you can automate some crucial things in your business. Like calling campaigns, that will be customized on IVR for English, Hindi, and regional custom messages.

A business gets run by only satisfied customers, and making them satisfied is not just a cup of tea for customer support. There are many factors, on those the satisfaction level of the customer depends on and the multi-lingual support feature is one of them. With this feature, your business can overcome the language barriers that could have come in the way of your profits and your customer’s satisfaction level. So make sure to implement multilingual support in your business.

Transparent Reports and Analytics

It is hard to track a voice service, but a virtual number made it possible to track. Because of all the saves on cloud servers, it gives access to all the call records and tracks all related information in real-time comprehending ROI.

Call Center Solution Software by SAN Softwares

To implement all these features in your business, you can take help from SAN Softwares. They have a wide range of call center solution software such as IVR systems, calling bots, IP PBX, call center solutions, and ERP.