How SanCCS Helps Improve First Call Resolution (FCR) Rates The Call Center Software is a huge game changer for 70% of the call centers across the world. Why? Let’s deep dive into it! Did you know that almost 80% of customers say a poor service experience occurs when call center agents fail to resolve issues,…
How Inbound Call Center Software Enhances Team Productivity The remote work revolution has changed businesses’ operations over the last few years. Businesses ranging from start-ups to large enterprises are shifting to remote work to increase flexibility, gain access to talent worldwide, and reduce infrastructure costs. Inbound Call Center Software or Inbound Telecalling Software is critical…
Key Features to Consider When Selecting Outbound Call Center Software Outbound Call Center Software becomes an important tool for sales and support teams, helping them directly influence customer satisfaction and operational efficiency. Call Center Businesses like yours are seeing better results and optimizing outreach campaigns by refining their strategies. Do you know? 65% of businesses…
Top 10 Click to Call Software in 2025 Click to Call Software allows users or agents to initiate phone calls by clicking on a phone number displayed on a CRM, website, or other platform. It eliminates the need for manual dialing and streamlines communication. Nowadays, businesses like yours are using Click to Call Software to…
Hosted Call Center Solutions vs. On-Premise: Which One Is Better? A Hosted Call Center Solution is a modern setup that relies entirely online, with a Cloud Based Call Center Software provider hosting its technology and infrastructure. Businesses access cloud contact center services via the internet. This arrangement allows for more flexibility and scalability, cost efficiency,…
Top Benefits of Using Virtual Call Center Software for Remote Teams Virtual Call Center Software empowers remote teams by providing cost savings, increased flexibility, and access to a talent pool. It also enhances productivity while streamlining operations and improving customer service. After COVID-19, remote work has become a common practice in many industries, with an…
What Is Click to Call and How Does It Work? Have you ever wondered if your agent-customer calling is more efficient, error-free, and hassle-free in terms of sales or customer engagement? Yes, you can! We know running a contact center is way challenging. And, as per the research, contact centers handle cumulatively 3000 to 4000…
How Outbound Call Center Solution Boosts Sales and Lead Generation Call centers don’t rely on an inbound solution just for the customer support. The Outbound Call Center Solution is equally important, especially for sales and lead generation. With the right outbound sales & lead generation planning, you can build brand awareness, reach new markets, expand…
What is Virtual Call Center Software and How Does It Work? Quick Go-Through Virtual Call Center Software, a Cloud Call Center Solution, allows businesses to manage customer service operations remotely. With Virtual Call Centers, businesses enable agents to work from anywhere. The software provides features like call routing, IVR, call recording, and other tools to…
Key Features to Look for in Inbound Call Center Software Customer expectations grow daily. Meet their needs before they look elsewhere! In today’s amplifying digital world, customer expectations are higher than ever. To stay in the competition, all businesses ensure seamless, personalized, and efficient interactions. That’s where advanced Inbound Call Center Software comes in as…
Cloud Telephony vs. Traditional Phone Systems: Which One is Right for You? In the fast-paced world, effective communication is crucial for business success. The choice between Cloud Telephony solutions and traditional phone systems plays a vital role in shaping a company’s operational efficiency. Cloud telephony offers flexibility, scalability, and cost-effectiveness, enabling businesses to adapt quickly…
What is the Difference Between IP Telephony and VoIP? Are you a business owner looking for an efficient and cost-effective office phone system? Then, you must have heard about IP Telephony and VoIP (Voice over Internet Protocol). You must imagine how they are different from each other. If you look at the basic level,…
SAN Softwares is a company dedicated to providing complete software solutions to Corporate and end-user customers.
SAN Softwares is a company dedicated to providing complete software solutions to Corporate and end-user customers.
