How IVR Bot Helping Businesses to Reduce Call Center Costing? We are all accustomed to hearing automated menu-driven recordings when we call a company. These messages, known as Interactive Voice Response (IVR) systems, guide you to the right customer-care agent. Today, nearly every company uses automated calling services to handle customer calls. IVR services are…
How Can the SME Sector Improve Their Customer Satisfaction & Increase Retention? Maya Angelou, with her timeless wisdom, once said, “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” This profound thought aligns with not only personal interaction but…
How Can The SMEs Sector Reduce Their Call Center Cost? The business landscape is getting really competitive, small and medium sized enterprises (SMEs) often come across challenges in managing customer care issues, especially when it comes to the call center cost along with trying to align exceptional customer support teams. However, when someone knows the…
Top 8 Business Management Tools for Small & Medium Businesses There are a lot of activities and processes run every time in a business; whether you are a small size business or a mid-size business, that doesn’t matter. It is pretty challenging to handle all processes without making a mess. That’s the only reason for…
Benefits of ERP System Software for Businesses Enterprise Resource Planning (ERP) is business management software that allows your organization to take advantage of a number of connected applications. ERP systems streamline & automate processes, and create a leaner, more accurate, and efficient operation. ERP provides complete visibility into core business processes. Understanding the benefits an…
What is the Difference Between Contact Center & Call Center Solutions In this article, we’ll compare the key distinctions between call centers and contact centers. Additionally, we provide specific justifications for why your call centers ought to transform into Omnichannel Contact Centers and discuss why contact centers are ultimately better for both your business and…
Top Benefits of Call Management Systems for Small Businesses Well-established communication channels are the biggest strength of any business. Businesses need to carry out internal as well as external communications in order to operate smoothly. Telephony is the most reliable and effective solution for businesses. Telephony solutions can be on-premise or hosted. On-premise setups are…
Benefits of Ticket Management System in India Ticketing systems play a crucial role in helping businesses in all aspects. For instance, how to efficiently handle a large number of customer support requests coming in from various communication channels. However, a sizable number of businesses continue to disregard this customer service tool. This is primarily a…
How To Open A Call Center In India Call support and sales are still prominent options to provide support to the customers. According to a report on the customer experience rate of 2020, almost 66% of customers use a phone support system instead of any other support channel. After seeing this fact, you might be…
Boost Your Customer Experience & Sales With Our Call Monitoring Software There are two different phases in any business; on the basis of those two phases or factors, the customer decides their review about the company; those two factors are sales and customer support. They both have different work in the organization. Still, one similarity…
8 Things You Should Know Before Buying an IVR System There are many IVR System for Small Business India, and they have various features; some are very useful, and some are less useful; well, it depends on business to business. Some businesses need a plethora of features, and some need only basic features. Individuals or…
Are There Still Opportunities For Call Center Businesses in India? Day by day, it is becoming harder and harder for call centers to make profits and the reason behind this is competition. Also on the other hand, profit margins are also decreasing gradually, and these are two of the main reason behind decreasing the number…
SAN Softwares is a company dedicated to providing complete software solutions to Corporate and end-user customers.
SAN Softwares is a company dedicated to providing complete software solutions to Corporate and end-user customers.
