Benefits of Using Call Center Software for Businesses What Is Call Center Software and What Are the Benefits of Using it? It is quite hard to talk with customers using a mobile phone or telephone. Also, there are some other difficulties as there’s no time to pause and frame your answers just right unless you…
All You Need to Know About IP PBX System Software Whether you are considering adding a new business phone system or moving from the present Private Branch Exchange (PBX) to a cloud-based trunking provider for PSTN connectivity, you first need to understand how things are working. You might think that implementing IP PBX is an…
Tips to Improve IVR System Services We have to accept this bitter truth that customers don’t like Interactive Voice Response systems (IVRs). There is a reason behind it; generally, customers get stuck between endless series of prompts and don’t get the resolution of their problem. It is true that software has been created to help…
Top 5 Benefits of Automated Calling System for Your Business An automated calling system helps groups or organizations to place hundreds or even thousands of automated calls at once, and it is better known for time and cost-saving software. An automated calling software is nothing but just a telephone system that automatically interacts with callers…
Call Tracking Software for Lead Generation in India for Call Centers A call tracking software can help you track data from phone conversations with customers from incoming phone calls, including call sources and audio recordings. This advanced technology allows the pay per call, pay per minute, or pay per lead business models by allowing phone…
Best Call Recording Software for Businesses in India Call recording software saves telephone conversations over PSTN (Public Switched Telephone Network) or VoIP (Voice over Internet Protocol) in the form of digital audio files. Call recording differs from call logging and tracking in that they record call details but not the conversation; however, the application may…
Top 10 Benefits of Using an IVR System For Call Center IVR stands for Interactive Voice Response System. Automated IVR systems are pretty useful for contact centers to answer incoming calls. Even outbound calls can be answered to provide a recorded message with options and information for the caller. Callers get the option to respond…
Top 12 Benefits of Ticket Management System Software If you have landed on this article, it means it’s pretty evident that you are thinking of implementing ticket management software or looking for the best ticket management system. Growing a customer base is excellent for a business; it is a sign that the company is growing,…
What are the Ultimate Solutions for Cloud-Based Services? As businesses experience growth, they are required to be more productive and flexible in order to keep up with the ever-increasing demands of a competitive market. In order to ensure that all business operations are carried out seamlessly, they need to invest in the right tools. However,…
Web-Based Call Center Solutions In comparison to all other businesses, running a call center remotely presents a unique set of challenges. Since remote work has emerged as a viable option following the COVID pandemic, businesses have started adapting to this new normal. However, even though the trend of remote work started in unfavorable circumstances, both…
Top 6 Major Problems Faced by Employers While Work-from-Home Working from home has turned out to be a feasible option for both employers and employees. Companies can reduce infrastructural and other costs while employees can work from the comfort of their homes. This is a win-win situation for everyone involved due to increased productivity and…
Web-Based Call Center Solutions For Work-From-Home Employees Call center solutions have come a long way. While traditional on-premise call centers had their advantages, one of the most significant disadvantages of on-premise call center setups is a lack of flexibility. Unlike hosted call center solutions, on-premise solutions do not offer the same flexibility. Apart from flexibility,…
SAN Softwares is a company dedicated to providing complete software solutions to Corporate and end-user customers.
SAN Softwares is a company dedicated to providing complete software solutions to Corporate and end-user customers.
