7 Benefits of Cloud Call Center Solutions for Hospitality and Travel Industry Cloud Call Center Solutions work across various industries, including healthcare, BFSI, retail, e-commerce, and hospitality & travel. Hosted Call Center Solutions deliver cost-efficient, flexible, secure, and scalable services for better CX. But let’s talk about your industry. The “Hospitality & Tourism” industry can…
When Should You Consider Upgrading Your Call Management System? In today’s fast-paced business environment, customer experience (CX) is a key factor that distinguishes competitors. Whether you are running a large enterprise or a small business, your Call Management System plays a vital role in handling customer interactions. Like any other technology, it has a duration….
Cloud PBX vs On-premises PBX: Which One is Better for CX According to a McKinsey report, over one-third of all software currently operates on a SaaS model, with projections indicating that this will rise to nearly 80% by 2030. [1] Businesses are embracing Cloud PBX setup to achieve deployment, as it is cost-effective and it…
7 Essential Ticket Management System Features for an Effective IT Support You are not alone. Many businesses face hurdles daily, which is why they have an advanced Ticket Management System; it is no longer a luxury but has become the life of the IT Support Team. Why do you think a modern IT Support Ticketing…
Call Routing vs. Call Transfer: What’s the Key Difference? Do you know? 46% of the customer callers are placed on hold, resulting in a 15% decline in CSAT and a 19% reduction in FCR. In this rapidly growing world of customer support and sales, seamless call handling can make or break the customer experience. Two…
A Step-by-Step Guide to Understanding Enterprise Communication Effective communication is important in every corporate world, which is no exception. Adapting appropriate language and medium, or a combination thereof, are the fundamentals of great Enterprise Communication. According to research, the global unified communications (UC) market is valued at almost USD 146.2 billion in 2024, which is…
Blogs Table of Contents • What is an AI Voice Bot?• What Are the Benefits of Voicebots?• What Are the Features of an AI Agent?• How Does an AI Voice Bot Work?• Use Cases Across Industries• The Future of AI Bots• Final Thought Step-by-Step Guide to Setting Up a Cloud-Based IVR System Facebook Youtube Instagram…
How Call Center Solution Is Revolutionizing the Human Resource Industry In today’s fast-paced world, the Call Center Solution plays a crucial role in customer support. The HR industry is no exception, with millions of applicants, hundreds of calls, and vast amounts of data. Call Center Technology is playing an important role in human resources by…
Click to Call for Insurance Agents: Close Policies Faster with Fewer Missed Calls “Time is money” is a saying often quoted by leaders in the insurance industry. Hence, many insurance businesses still face problems such as slow follow-ups, poor customer experience, increased manual efforts, and wasted marketing efforts. If you’re reading this blog, it likely…
Top 10 Help Desk Software Solutions for Business in 2026 Call support and sales are still prominent options to provide support to the customers. According to a report on the customer experience rate of 2020, almost 66% of customers use a phone support system instead of any other support channel. After seeing this fact, you…
Top 7 Features in Call Center Software for Team Collaboration Just imagine your team of agents, some at their desks, some working from home, juggling back-to-back customer queries. Each agent is skilled, trained, and committed. However, without the right Call Center Software connecting them, collaboration falters, information is lost, and resolution times stretch longer than…
A Comprehensive Guide to IVR Blasting for Marketplaces In a busy marketplace world, countless transactions unfold daily, and interaction between sellers and buyers remains constant. Here, effective communication isn’t just an advantage; it is the backbone of efficiency and a business’s success. Nowadays, marketplaces face challenges of immense complexity and volume in keeping everyone informed,…
SAN Softwares is a company dedicated to providing complete software solutions to Corporate and end-user customers.
SAN Softwares is a company dedicated to providing complete software solutions to Corporate and end-user customers.
